Salford City Council keys into private cloud benefits

Salford City Council’s award-winning private cloud helps speed up services, boost efficiency and nurture the city’s media startups

In the gleaming, glass MediaCity UK complex that dominates the waterfront at Salford Quays in Greater Manchester, a raft of small media businesses beaver away in a buzzing startup hub known as The Landing. Here they can rent office space and access state-of-the-art cloud IT services to produce content and provide services for the big broadcasters that have colonised the area, such as the BBC and ITV.

Surveying the sleek, minimalist design and high-tech facilities you could be forgiven for thinking this was some Silicon Valley-funded venture. In fact, The Landing is financed by Salford City Council and its cloud services are delivered and run by the council’s IT department from just two modular FlexPod i3 cabinets built on Cisco, NetApp and VMware technology. The FlexPods are running 550 virtual servers that also deliver 99% of the council’s IT services, as well as handling IT services for a number of council joint ventures.

Jonathan Burt, Salford City Council’s corporate infrastructure architect, says: “The Landing’s managed workspace filled up in nine months. We now have 30 or 40 SMEs in there as well as temporary lab space. The virtual reality shots in BBC’s Formula One coverage, for example, are all produced on our FlexPods by one of the companies in The Landing.”

Public-sector IT often comes in for a battering, but it’s wrong to assume – as many still do – that council IT is a byword for bad management. IT competence and leadership across the sector varies just as much as it does among private companies. Salford is one of the exemplars, and its performance is up there with that of any well-run private-sector IT department. “We’ve always been well-respected in the organisation – and by our external partners,” says Burt. 

As well as The Landing, about 25% of council-managed IT workloads are run on behalf of external partners such as its housing and leisure facilities providers. Its FlexPod project won the ‘best private cloud’ accolade at the VMworld Europe 2013 User Awards, but Burt explains the council was already experienced in virtualisation technology, having started its journey almost a decade ago.

Yet by 2011 the council’s EMC/VMware platform, based on eight racks of standard Dell servers, was beginning to creak at the edges. Fortunately, it was time for a scheduled refresh. “We were almost out of compute and storage capacity,” says Burt. So after checking out he market, in 2012 Salford appointed leading FlexPod specialist ANS to design and install its new architecture.

The virtual reality shots in BBC's Formula One coverage are all produced on our FlexPods

Jon Burt, Salford City Council

Working closely with the council’s IT department, Manchester-based ANS deployed two FlexPod i3 cabinets which use Cisco's Unified Computing and Nexus switching, VMware's server and desktop virtualisation and NetApp's intelligent storage and de-duplication. The move increased the council’s server capacity by 50%, freed up 75% of the space in its datacentre and helped Salford City Council reduce its energy bill by more than half.

Burt says: “Straight away, everybody saw an improvement in speed, because they were no longer having to fight for resources. All the services run much quicker and respond a lot better. It has also cut the time it takes us to launch new servers, and from a power perspective we’ve seen a massive reduction.”

Bar one or two hard-to-migrate legacy systems, the FlexPods now handle all IT services for the council’s 3,500 employees, including its formerly Solaris-based SAP system. 

“In our previous virtualised environment we couldn’t entertain running SAP because it would have been too much of a drain on resources,” says Burt. Now SAP is virtualised, it is much easier for Salford to upgrade the system and keep up with new functionality that improves the council’s efficiency and productivity.

Some companies have grown at such a rate that they are now moving out of The Landing into their own office space

Jon Burt, Salford City Council

Because of the ease of firing up new virtual servers, and the additional speed and capacity the system brings, Salford City Council has been able to further its private cloud ambitions significantly in the 18 months since the FlexPods were deployed. Initiatives such as The Landing are helping nurture small local companies so that they can grow, which should ultimately boost the council’s tax coffers as well as easing the support burden it faces. 

“Some companies have grown at such a rate that they are now moving out of The Landing into their own office space,” says Burt. “And that’s the idea.”

But he says the council already has exciting plans to use its new-found private cloud flexibility to improve Salford’s lot still further: “We’re very much at the beginning of this journey and we have a number of aspirations of where it will go. For now, suffice to say that we’re focused on building a platform that can truly help rejuvenate Salford and develop the local economy.”

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