The road to VoIP - planning checklist
Like any technology project, the secret to a successful migration from PSTN to VoIP is in the planning.
Rolling out VoIP is not a journey that should be embarked on without meditation and preparation, so SearchVoIP turned to two VoIP experts and asked them the top items on their VoIP migration "to do" list.
Microsoft Australia's Unified Communications guru Oscar Trimboli says the road to VoIP begins with assessing why you're making the move;
- Business case - do you need to move to VoIP?
- Directory - create a consistent approach to network and telephony directory details.
- Network Sizing - ensure you size your network to enable voice, data and increasingly video over the same network.
- Application integration - focus on the business value not the transport layer and make sure your telephony applications are integrated into your CRM, call centre and desktop applications.
- Security - define a unified approach to security as part of your directory approach (see Point 2).
Siemens Enterprise Networks' chief technology office Mark Anderson says the journey requires with choosing the right companions;
- Select a suitable VoIP-savvy partner. It is probably not going to be your traditional support entity.
- Establish base line cost for both PSTN and VoIP trunks. When looking at VoIP, remember you could potentially need to retain components of the old system to support the new system until it is deemed sufficiently reliable.
- Determine if your Local Are Network and Wide Area Networks are capable of handling the load. Look at power considerations for devices on the LAN.
- Select a SIP carrier. You need a credible back-up for the service in the event of network problems. Also consider Quality of Service and security.
- Look for commitment to standards. SIP trunking is still an evolving science, at least from the perspective of features current and features proposed.