Vendor and user differences impede BPM benefits

Better alignment requirred between what vendors think is required and what the end users actually want to do

The way forward for Business Process Management (BPM) involves better alignment between what the technology vendors think is required, and what the end users are actually looking to do with their solutions according to a new report published by Butler Group

The market analyst believes that for business professionals across the globe the core value of BPM remains as a solution for building links and integration bridges between various IT application systems.

In the report, ‘Business Process Management – Building End-to-end Process Solutions for the Agile Business’, Butler says that BPM is often brought in to a business to solve a particular problem or provide facilities in a part of the business operation where there is currently a technology gap or integration shortfall.

This approach leaves the value-to-business model for BPM being driven by the technology’s ability to allow business professionals – process owners and business analysts – to develop operational processes that accurately reflect their business requirements.

However, according to Andrew Kellett, Butler Group Senior Research Analyst and co-author of the study, before there is an opportunity to get carried away with the benefits package that modern BPM appears to provide, he comments: “There is an underlying requirement to deal with some of the baggage that comes with today’s mainstream BPM products. For example, there remain serious divisions between what the vendors see as the most important components within their all-inclusive offerings, and the basic function-driven approaches to BPM – application development, modelling, and integration services – that business users say drive their basic requirements of the technology.

“Furthermore, as the divide between the vendor and business user view of the key elements of BPM appears to be widening, it is interesting to find that many of the latest features which the vendors genuinely feel add value to their product offerings are viewed by the end-user community as little more than lightweight bells-and-whistles.”

Butler concludes by saying that ownership and the business knowledge of processes must remain with the users. In Butler Group’s opinion, the way forward for BPM involves getting a better alignment between what the technology vendors think is required, and what the end users are actually looking to do with their BPM solutions.


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