Liverpool City Council has awarded a five-year extension of its outsourcing contract to its own joint venture with BT.
The joint venture, which is called Liverpool Direct, will continue to run the council’s call centre, revenues and benefits, human resources and IT services until 2017. The outsourcing contract was originally signed in 2001 and came into force at the beginning of 2002.
BT has committed to invest an additional £41m in services during the five-year extension of the contract. The council expects that extra investment to save it another £48m.
Liverpool City Council has already cut the running cost of the outsourced services by £5m a year.
“Almost every department had a completely different IT system [before the outsourcing deal]. LDL has helped us transform from a poorly performing local authority with outdated working practices and computer systems to an innovative, technologically advanced city council.”
The joint venture is currently rolling out a document management system to the council’s 450 social workers.
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