Salesforce.com customers had to cope with another outage to the company’s hosted customer relationship management (CRM) this week, which meant some companies couldn’t access their sales records for the best part of a day.
Salesforce.com said Monday’s outage only lasted half and hour, but some of its customers claim the outage led to almost a day of not being able to fully get access to their records.
Salesforce.com admits the outage caused “intermittent” problems for some customers. The outage follows a major failure of the Salesforce.com system last December, when the company admits its system was down for the day.
The outage comes as SAP is about to launch its own hosted CRM system in competition with Salesfore.com.
In addition, Oracle has successfully closed the deal to buy Siebel, which is expected to see the combined larger company pose a much more serious threat to Salesforce.com’s on-demand CRM business.
Salesforce.com said the outages were caused by a database problem in its system, which it is fixing.
Salesforce.com is one of the few companies to have turned the hosted on-demand model into a successful business.