RCOM's IT plan from Reliance Tech Services' new CIO

Alpna Doshi, the recently-appointed CIO of Reliance Tech Services, is busy drawing up new IT plans for Reliance Communications (RCOM). Reliance Tech Services (RTS) is the IT wing of the Anil Dhirubhai Ambani Group (ADAG), and provides IT consultancy, IT planning, business process outsourcing and software development for RCOM and other ADAG companies. Doshi has many years of experience in the telecom vertical, and she made the move to India after working for 20 years in the U.S..

SearchCIO.in: How do you plan to leverage your telecom experience at Reliance Communications (RCOM)?
I joined Reliance Tech Services (RTS) in December 2009. I want to leverage my telecom experience while drafting a corporate IT plan, and RCOM gives me the right opportunity to do so. RCOM is a well-known telecom player in India, and also has good visibility abroad. In my 20 years of experience, I have always been on the other side of the business, since I worked with systems integrators and suppliers. With this new job, things look more interesting as I know both sides of the business. This makes it easy for me to align IT with business as part of RCOM's IT plan.

I have also been part of the TM forum, which is a global consortium defining standards for telcos worldwide. As far as India is concerned, the market is maturing a lot faster. Bringing knowledge from other telcos from different countries to RCOM and in turn its IT plan, will definitely help the organization. IT has been the underlying factor for telcos and suppliers. If you want to be a successful CIO, you really need to understand the business aspect of the industry, and accordingly develop an IT plan.
SearchCIO.in: Can you elaborate on your role and responsibilities at RTS?

Alpna Doshi
Alpna Doshi

At RTS, I handle the entire responsibility for RCOM. We are looking at adding value to the existing business processes. We call it the transformation phase of our IT plans. As part of my responsibilities at RTS, I plan to drive innovative ways through which we can cut all the extra time for IT projects. As soon as I joined Reliance, I created a checklist about how the business thinks, how IT can work toward [achieving business goals], how a resource-based business is operated, and how high-quality services can be provided internally.

My mantra as part of our IT plan is to take simple steps and work closely with my team. One has to spend a large amount of time with the people who actually do the development, and touch the core. As part of the IT transformation, we are looking at improving organizational efficiency and productivity. This can be done by creating newer and more exciting opportunities for the existing staff.

SearchCIO.in: Can you tell us more about IT initiatives that you have in mind as per the new IT plan?

My mantra as part of our IT plan is to take simple steps and work closely with my team. One has to spend a large amount of time with the people who actually do the development, and touch the core.

Right now I am in the process of identifying the business processes which need to be automated, but keeping costs under control is also a business requirement. IT planning and IT governance will play a key role in meeting the process controls and business vision. Another important initiative in the IT plan is to make customers self-sufficient, so that they can go online and place their orders without having to spend time on the phone or having to go to a Reliance Web World. This is one of the important customer-facing initiatives we plan to implement. Enhancing the customer's online experience is our priority with the new IT plan.
Green IT is also a key initiative on our IT plan. As part of this, we plan to automate our data center extensively. We also plan to move our applications to the cloud, starting with a private cloud. This will help us save costs. From private, we will eventually move to a public cloud. Some of the aspects that we have on our IT plan are on the lines of aligning IT with business. We recently hosted an event called Tango, wherein business decision makers and IT executives came together to share their expectations from the new IT plan.

Read more on CW500 and IT leadership skills