CMA Annual conference Day 1 - Part 4

BT OpenReach has been criticized by attendees at the CMA conference here today for not guaranteeing SLAs to end users.

The funny thing is, is that end users aren’t OpenReach customers – it’s other ISPs that offer broadband services on to end user businesses that are BT customers, and they [ISPs] can’t guarantee service quality for a network they don’t own.

If you’ve been affected by BT OpenReach problems, let me know or post a comment.

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