Well we never believed it would go away and it certainly hasn’t. Yes demand for outsourcing will accelerate this year and customers will want more.
According to the National Outsourcing (NOA) confidence in outsourcing is back after the recession.
And to complete the circle it is the finance sector that is the most confident.
But the customers will want more from their outsourcing partners in terms of cost savings says the NAO.
The TUI deal shows houw businesses can outsource to help their businessess strategically. Meanwhile the Microsoft deal shows that outsourcing to improve efficiency is still hot and the use of a pay for results model proves that suppliers will not have it easy.