National Outsourcing Association awards the industry

This week saw the National Outsourcing Association (NOA) recognise outsourcing services suppliers and end users.

The NOA held its annual summit on Wednesday and on Thursday held its annual awards.

I attended the summit on Wednesday and felt a bit of a positive buzz around the place. Martyn Hart, chairman, was upbeat about next year. Perhaps growth might be back on the agenda.

There was good news for nearshore service providers with Eastern Europe based Luxoft winning the service provider of the year award.

Here are the awards and the winners:

Outsourcing Service Provider of the Year

BPO Contract of the Year
National Rail Communication Centre and National Rail Enquiries

IT Outsourcing Project of the Year
Wipro Technologies and Diversey

Financial Services Outsourcing Project of the Year

Co-Operative Banking Group, Operational Partnerships Management, Implementation of alternative format provision

Public Sector Outsourcing Project of the Year
Arvato and Chesterfield Borough Council

Telecommunications, Utilities and High-Tech Outsourcing Project of the Year
Efficio Consulting Ltd and Thames Water

Offshoring Operation of the Year
RR Donnelley and Anglian Water

Outsourcing Professional of the Year
KPMG – Shamus Rae

Outsourcing Contact Centre Provider of the Year
bss and Office for National Statistics and Northern Ireland Statistics and Research Agency

Outsourcing Advisory of the Year
Hogan Lovells International LLP

Offshoring Destination of the Year

Outsourcing End-User of the Year
Thames Water and Efficio Consulting Ltd

Award for Innovation in Outsourcing
Serco and Barclays Cycle Hire

Award for Best Practice in Outsourcing
Co-Operative Banking Group, Operational Partnerships Management, Supplier Operating Model

Award for Academic Achievement
HML – Anu Biswas

Award for Corporate Social Responsibility
Infosys BPO Ltd and Project Genesis

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