News

More downtime at Royal Mail IT

Karl Flinders

Royal Mail is having problems with its website in the latest episode in a recent run of downtime to its customer-facing systems.

The latest problem is causing difficulties for customers using the Online Postage application on the Royal Mail’s website. The problems are reported to have started at the weekend but continued into the week.

A Royal Mail spokesman apologised to customers having difficulties in accessing the application. 

“This does not impact on the purchase of stamps from Royal Mail’s online shop. We do very much appreciate the inconvenience this is causing some Online Postage customers. We are working hard to resolve the issues as quickly as possible," he said.

"We will keep customers updated on our progress as we strive to restore service to normal.”

Last month the Post Office branch network failed for several hours.

Users on Twitter were informed the service had crashed. The Post Office team tweeted and responded individually to over 100 customers who had queries on the system failure.

“Apologies, we are aware of a problem affecting our branches, which is being looked at,” the Post Office posted in one tweet.

In December the Post Office suffered disruption after thousands of branches were hit by a computer crash.

The problems hit for two 30-minute periods, leaving some branches unable to handle the usual volume of mail. There was a problem with the Horizon system used by Post Offices around the country.


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