The Forum of Private Business (FPB) has told small businesses that they should scrutinise the terms of a new service contract with BT.
From today (February 20), BT is upgrading single, standard phone lines to allow customers to redirect their incoming calls to another number, fixed or mobile - when their line is busy, when there is no answer, or when they are away from the office.
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This call divert service normally costs £6 a quarter (exc VAT), but BT is providing this at no cost, except for the call charges, providing the customer accepts a new 12-month minimum contract, said BT.
“Business owners should be very careful and scrutinise their terms and conditions when they are signing up. It is imperative that they take action now to avoid being tied into this contract,” said the FPB's Senior Member Services Representative, Philip Moody.
BT said that customers have been contacted by letter. Those who would prefer not to have their line upgraded were asked to contact us by February 19.
“We will be contacting all customers - those who have declined the upgrade and those who haven't - to confirm their choice and the terms and conditions. Customers can still ask for the call divert service to be removed at any time until May 19 and the 12-month minimum contract will not apply,” BT said in a statement.