Open source essential part of IT services portfolios


Open source essential part of IT services portfolios

An IDC study has found that open source is becoming a fundamental aspect of services portfolios for major solutions providers such as IBM Global Services, HP Services, Unisys and Novell.


The report analysed the open source services competitive landscape by examining and comparing the leading providers of open source-related services. It found that open source is moving up on the investment agenda of companies worldwide, as services providers - mostly services arms of the big technology companies - have formalised support, training and certification services to encourage adoption of open source, principally Linux, on their products.


As open source software goes mainstream, says IDC, services suppliers must further develop open source capabilities in order to meet their clients' needs and attract new customers.


"A more widespread adoption of Linux and open source software is encouraged by the increasing availability of a much stronger set of external support, training, consulting and implementation services," says Sophie Mayo, director for IDC’s Emerging Technologies: The Services Opportunity program.


"There is no longer any doubt that enterprises are trying to take advantage of the quality, flexibility, and licence cost savings that open source software offers. However, they have to take into consideration integration, maintenance and support costs while deploying and managing their open source infrastructure.


"As the adoption increases, services providers are working to become their clients' single point of contact for all their open source initiatives. They are also creating more refined offerings, including pre-integrated stacks of open source or mixed-source components, and are supporting them."

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