News

Managed services and hosting services

January 21, 2015 21 Jan'15
TCS and Capgemini prove there's still life in the offshore IT model

The offshore IT delivery model is far from dead, despite moves to non-linear business models among IT services providers
January 21, 2015 21 Jan'15
Union ballots CSC members for MoD strike

CSC staff at the Ministry of Defence (MoD) have rejected a 0.3% pay increase and the Public and Commercial Services Union initiated a ballet for strike action
January 20, 2015 20 Jan'15
Police back-office outsourcing criticised by union

The leader of the union representing police back-office workers has criticised a Met Police plan to outsource back-office functions
January 20, 2015 20 Jan'15
Virgin Atlantic Airways outsources digital transformation to Tata Consultancy Services

Virgin Atlantic Airways (VAA) outsources IT to Indian services giant Tata Consultancy Services as the airline creates digital services for customers

January 20, 2015 20 Jan'15
Economist urges Indian Prime Minister to address outsourcing with Obama

An economist wants Indian Prime Minister Narendra Modi to confront the US government’s stance against outsourcing because of public resentment
January 20, 2015 20 Jan'15
Dartmoor National Park brings public wireless to remote sites

Dartmoor National Park Authority deploys Cloud in a Box to offer visitors Wi-Fi at its facilities
January 20, 2015 20 Jan'15
Royal Mail outsources desktop IT services to Computacenter

Royal Mail outsources desktop IT services to Computacenter, which will support 30,000 users in head office, sorting and distribution locations
January 19, 2015 19 Jan'15
IT infrastructure services fuel massive European outsourcing spend

Organisations in Europe accounted for over half of global IT outsourcing and business process outsourcing spending in 2014
January 19, 2015 19 Jan'15
Microsoft Azure had more downtime in 2014 than main cloud rivals

Microsoft Azure suffered more downtime than its main rivals in 2014, according to detailed analysis
January 15, 2015 15 Jan'15
CGI to provide government security vetting system

IT services supplier CGI is providing the UK government’s security vetting under a four-year contract

January 15, 2015 15 Jan'15
More double-digit growth for Tata Consultancy Services

India’s biggest IT services firm is still firmly on the growth curve, reporting a double-digit rise in revenue for its latest financial quarter
January 15, 2015 15 Jan'15
Amatis Networks waves goodbye to LUN woes and deploys Tintri hybrid flash

Managed service provider Amatis Networks deploys Tintri hybrid flash to slash latency and cut time-consuming LUN storage management overheads
January 14, 2015 14 Jan'15
Government extends PSN in response to supplier query deluge

The Crown Commercial Service is extending the PSN Connectivity and Services frameworks for a further 12 months, after receiving a deluge of questions about its impending replacement
January 12, 2015 12 Jan'15
Large fire at Amazon datacentre building site

An Amazon datacentre in the US caught fire last week during construction
January 09, 2015 09 Jan'15
IBM still a bellwether despite industry departure from traditional IT services

Reports that IBM is reducing its offshore workforce are the result of cloud computing, automation and artificial intelligence
January 08, 2015 08 Jan'15
No evidence the government's prompt payment for SMEs is working

The government can't tell whether SME suppliers are benefiting from its commitment to pay 80% of its suppliers on time
December 24, 2014 24 Dec'14
Top 10 IT outsourcing stories of 2014

IT outsourcing has had a big year in the IT services market. The increasing maturity and acceptance of cloud-based services has shaken up suppliers
December 22, 2014 22 Dec'14
IBM expands cloud services globally

IBM has stretched the global reach of its cloud computing services by adding 12 locations to its network of cloud centres
December 19, 2014 19 Dec'14
Atos targets US growth with billion-dollar Xerox acquisition

Atos is to spend over $1bn and take over the IT outsourcing operations of Xerox
December 19, 2014 19 Dec'14
Accenture and BT to battle for NHS email contract

The NHS has shortlisted two suppliers for its email system, with BT and Accenture still in the mix
December 17, 2014 17 Dec'14
Accenture to hire 1,600 people in the UK

IT services giant Accenture is recruiting 1,600 people in the UK next year in a wide range of roles spread across the country
December 17, 2014 17 Dec'14
Cabinet Office begins procurement for next stage of Gov.uk Verify

The Cabinet Office has submitted a tender notice for a £150m three-year framework for the provision of identity assurance services
December 11, 2014 11 Dec'14
Crest Nicholson got more from IT outsourcing contract second time around

House building company Crest Nicholson used the end of an outsourcing contract to fine tune the relationship and drive a better deal
December 10, 2014 10 Dec'14
Northamptonshire County Council cuts direct staff by 95% with outsourcing

Northamptonshire County Council will cut its workforce from 4,000 to 150 over five years by outsourcing community services
December 09, 2014 09 Dec'14
CSC targeting UK private sector growth after quiet restructure

US IT services company CSC has been quiet in the UK but, with a new team in place, it is targeting growth in the private sector
December 09, 2014 09 Dec'14
Post Office outsources IT to Computacenter in £100m deal

The Post Office has outsourced user computing services to Computacenter in a four-year managed services deal
December 03, 2014 03 Dec'14
European firms satisfied with IT infrastructure outsourcing but priorities are changing

Although 60% of European businesses are satisfied with their IT infrastructure provider, focus is switching from cost reduction to services that offer business benefits
December 02, 2014 02 Dec'14
HP puts big data in the cloud and announces services enhancements

On the opening day of HP Discover in Barcelona, HP has announced a major milestone in its big data strategy
December 01, 2014 01 Dec'14
Smart Energy GB harnesses cloud through outsourced IT

Smart Energy GB created a hybrid cloud-based IT infrastructure and outsourced IT to support its campaign
November 28, 2014 28 Nov'14
China targets offshore IT service industry for growth

The government in China is attempting to develop an IT services industry through tax cuts, financial support and reducing bureaucracy
November 28, 2014 28 Nov'14
Europe’s software companies living on the edge as cloud forces change

There is a high risk of failure at Europe’s software companies as they restructure to reposition themselves in a sector transformed by new technology
November 28, 2014 28 Nov'14
CGI secures communications between pilots and air traffic control

Satellite communications firm Inmarsat has outsourced the provision of security IT and services to CGI
November 26, 2014 26 Nov'14
HP results disappoint ahead of split

HP has announced disappointing fourth-quarter earnings ahead of the company’s planned split aimed at reversing its recent decline
November 24, 2014 24 Nov'14
Mature Indian offshore IT services firms take larger chunk of market as US giants collapse

Indian IT services firms increased their share of UK private sector IT and BPO contracts from 4% to 25% in a five-year period
November 21, 2014 21 Nov'14
EDF extends IT outsourcing contract with Capgemini

Utilities company EDF Energy has extended its IT outsourcing contract with Capgemini by another two years
November 19, 2014 19 Nov'14
UK government failing to break large service providers’ dominance

Large UK service providers are strengthening their grip on the public sector purse, despite efforts by the government to contract to more suppliers
November 19, 2014 19 Nov'14
Microsoft Azure failure puts websites offline

Websites have been sent crashing as a result of problems with Microsoft’s Azure cloud computing platform
November 19, 2014 19 Nov'14
Growing numbers of IT leaders put mission-critical apps in the cloud

Most IT leaders have put mission-critical apps in the cloud or are planning to over the next two years, says Forrester
November 19, 2014 19 Nov'14
UK SMEs lose ₤90m because of missed calls

UK SMEs lost ₤90m sales last year by failing to pick up phone calls because customers will not call back again
November 19, 2014 19 Nov'14
Fujitsu touts 'human-centric innovation' model

Fujitsu wants to take customers on a journey towards what it terms “human-centric” IT
November 18, 2014 18 Nov'14
Crest Nicholson moves IT to South Africa in Computacenter outsourcing deal

Crest Nicholson is moving most of its IT services to South Africa as part of a broad IT services contract with Computacenter
November 18, 2014 18 Nov'14
Lufthansa confirms €1bn mega-outsourcing deal with IBM

German airline Lufthansa confirms seven-year outsourcing contract with IBM worth €1.25bn
November 17, 2014 17 Nov'14
What are the risks for HMRC in ditching its outsourcing mega-deal?

How will HM Revenue and Customs (HMRC) mitigate the risks of breaking up one of the largest outsourcing deals ever signed?
November 17, 2014 17 Nov'14
Tech Mahindra backs Milton Keynes smart city project

Tech Mahindra’s telco services wing to support development and deployment of smart city solutions and IoT sensor networks
November 17, 2014 17 Nov'14
BT Global Services not for sale after pleasing progress

BT will not sell off its IT services arm after the unit’s performance improved as a result of its re-organision
November 17, 2014 17 Nov'14
Government needs more conversations with local businesses, says digital chief Mike Bracken

The government needs to have more conversations with businesses of all shapes and sizes on a regional basis
November 14, 2014 14 Nov'14
Firms save more by cutting supplier costs than by laying off staff, says research

CIOs reluctant to challenge IT service providers to cut costs because multi-sourced IT ecosystems are too delicate to tamper with
November 14, 2014 14 Nov'14
Northern Ireland Electricity extends IT outsourcing deal

Northern Ireland Electricity (NIE) has extended an IT managed services deal with Capita by another three years
November 13, 2014 13 Nov'14
Next six months critical for technology sector growth, says KPMG

KPMG says the coming months will be crucial in assessing whether the UK's tech industry growth is sustainable
November 13, 2014 13 Nov'14
Cisco CEO John Chambers attacks Barack Obama over net neutrality

Just days after US president Barack Obama backed net neutrality, Cisco CEO John Chambers says it will hurt business
November 12, 2014 12 Nov'14
Irish regulator stings bank over RBS IT failings

RBS-owned Ulster Bank has been fined €3.5m by the Irish financial services regulator in relation to the IT problems experienced in the summer of 2012
November 12, 2014 12 Nov'14
Ericsson ranks Stockholm, London and Paris the world’s most connected cities

Ericsson’s Networked Society Index puts London near the top of its connected cities table but others may challenge it soon
November 11, 2014 11 Nov'14
Lack of in-house skills stymies IaaS migration, says report

Infrastructure-as-a-service (IaaS) supplier Reconnix says most businesses fear they lack the skills to move to the cloud
November 11, 2014 11 Nov'14
What to expect from AWS re:Invent 2014

Amazon is all set to unveil new services and features at its AWS re:Invent 2014
November 11, 2014 11 Nov'14
Drinks maker Edrington outsources SAP enterprise resource planning operation to Atos

Glasgow-based distiller Edrington outsources its ERP development, support and hosting to IT services firm Atos
November 11, 2014 11 Nov'14
Vodafone launches UK residential broadband service

Mobile operator Vodafone announces UK consumer broadband service as it steps up its 4G network investment
November 11, 2014 11 Nov'14
Qantas puts Oracle ERP in the cloud with Tata Consultancy Services

Airline Qantas signs IT outsourcing services firm TCS to upgrade its Oracle ERP platform and move it into the cloud
November 10, 2014 10 Nov'14
Price hikes on comms and internet services loom under changing EU VAT rules

Businesses unaware of effect of radical changes to EU VAT rules on supply of telecoms, broadcasting and electronic services
November 07, 2014 07 Nov'14
How networking brought innovation and automation to Heathrow Terminal 2

Heathrow Airport has put automation and collaboration at the heart of a £34m network deployment in Terminal 2
November 07, 2014 07 Nov'14
Ofcom launches initiative to plug SMEs' lack of confidence in communications services

Regulator Ofcom launches online portal to help business owners exploit commercial communications services
November 06, 2014 06 Nov'14
ITN deploys wireless transmission technology for breaking news

ITN introduces camera-mounted wireless transmission technology from BT to track breaking news stories around London
November 06, 2014 06 Nov'14
Capgemini third-quarter revenues grow 2.8% to €2.59bn

IT services provider Capgemini posts 2.8% revenue growth in Q3 2014 to €2.59bn with strong UK and US demand
November 05, 2014 05 Nov'14
Ministry of Justice eventually outsources user computing services

The Ministry of Justice has finally contracted Atos to deliver user computing services years after it had planned to go to market
November 05, 2014 05 Nov'14
Landmark quarter for IT outsourcing as spending increases

Global businesses are spending on IT again after three quarters of reduced IT outsourcing investments
November 05, 2014 05 Nov'14
CIOs have erratic IT services pricing on their side

The IT services sector is seeing erratic pricing as western suppliers face competition from offshore suppliers
November 04, 2014 04 Nov'14
Wi-Fi forecast predicts one hotspot for every 20 people by 2018

Worldwide audit for Wi-Fi network aggregator iPass reveals how public Wi-Fi might change in the next four years
October 31, 2014 31 Oct'14
Fujitsu forced to disclose subsidiary staff pay

Arbitration body forces Fujitsu to reveal subsidiary pay structure after staff request disclosure through union Unite
October 31, 2014 31 Oct'14
2014 one of strongest years for UK IT outsourcing

The amount spent on outsourcing contracts this year in Europe is expected to be one of the highest figures ever
October 31, 2014 31 Oct'14
Pirate Bay co-founder faces up to six years in jail

Pirate Bay co-founder Gottfrid Svartholm Warg faces up to six years in jail after being convicted of hacking into computers in Denmark
October 30, 2014 30 Oct'14
BT sees increasing fibre demand, but sales remain flat

BT attracts new fibre customers but fails to translate growth to revenues in the second quarter of 2014
October 28, 2014 28 Oct'14
IT workers better off with IT service provider, says Lufthansa CFO

Lufthansa CTO says outsourcing deals could put some employees in a better position
October 24, 2014 24 Oct'14
German multinational to transform IT infrastructure

German company Vorwerk outsources IT infrastructure and application development operations to Cognizant
October 22, 2014 22 Oct'14
Liverpool council to save £30m taking BT joint venture in-house

Liverpool City Council will save £30m over three years by taking its Liverpool Direct Ltd joint venture back in-house
October 22, 2014 22 Oct'14
De Beers transforms global IT infrastructure in outsourcing deal with HCL

South African diamond company De Beers transforms its global IT infrastructure in an outsourcing deal with HCL enabling industrialised services
October 22, 2014 22 Oct'14
Lufthansa signs long-term outsourcing deal with IBM

Lufthansa is in final negotiations with IBM Global Services to outsource its IT infrastructure services
October 17, 2014 17 Oct'14
Local government outsourcing shrinks workforce 35%

The number of staff directly employed by a fifth of local authorities will reduce 35% by 2020 as a result of outsourcing
October 17, 2014 17 Oct'14
Google shares down on mixed third quarter results

Google's share price dipped around 3% in response to mixed financial results for the third quarter
October 10, 2014 10 Oct'14
Starbucks uses cloud to manage innovation and disruptive technologies

Starbucks coffee chain innovates IT strategies to hone its competitive edge using cloud services, says IT director Robert Teagle
October 09, 2014 09 Oct'14
HP should use split to make up lost ground in IT services

When HP acquired EDS for $13.9bn in 2008 the scene was set for the IT giant to challenge IBM in the IT services sector
October 08, 2014 08 Oct'14
Welsh government hands control of PSN to BT

BT to take over running of PSN across Wales from Logicalis
October 08, 2014 08 Oct'14
Volkswagen to open Indian IT development centre

VW is opening a development centre in India to keep IT knowledge in-house while benefiting from the offshore model
October 06, 2014 06 Oct'14
Mid-market reshoring to give UK an economic boost

A quarter of mid-sized UK firms are considering bringing offshore operational activities back to the UK in the next three years
October 06, 2014 06 Oct'14
HP plans to split business, say reports

Hewlett Packard is planning to split the company into two separate businesses, according to reports
October 02, 2014 02 Oct'14
Sunborn puts network in the cloud at Docklands’ first floating hotel

Hospitality firm Sunborn picks Mitel 3300 IP Communications platform for London's first floating hotel
October 01, 2014 01 Oct'14
Vtesse bought by Interoute in major fibre expansion

Acquisition adds 7,000km of fibre infrastructure to Interoute’s European network
September 29, 2014 29 Sep'14
Almost three-quarters of big companies to increase outsourcing

Investments in outsourced services will increase at almost three-quarters of global businesses
September 29, 2014 29 Sep'14
BT launches cloud voice service for businesses

BT to deliver flexible cloud-based VoIP services to SME customers
September 29, 2014 29 Sep'14
CIO interview: Darrell Sturley, deputy CIO, University of Oxford

Darrell Sturley, deputy CIO at the University of Oxford, discusses plans to replace current IT systems with managed services
September 26, 2014 26 Sep'14
Public shared service cuts costs and improves operations

Kent's Fire and Rescue and police force's shared command and control system saves costs and improves operations
September 23, 2014 23 Sep'14
AstraZeneca takes in-house transformation offshore

The opening of an IT service centre in Chennai last week launched Astrazeneca’s bold insourcing strategy
September 23, 2014 23 Sep'14
Managed security services to expand to remediation

Managed security services will focus on remediation as well as monitoring to meet market demand, says Frost & Sullivan
September 19, 2014 19 Sep'14
Asia dominates as outsourcing location and India remains unrivalled

India is still the best place for businesses to outsource services and is unrivalled in its scale and availability of skills
September 18, 2014 18 Sep'14
Rackspace ends rumours of partnership and acquisition

Rackspace remains independent and appoints Taylor Rhodes as chief executive to drive its managed cloud strategy
September 16, 2014 16 Sep'14
TechUK tasks future government with making the UK a digital leader

TechUK has launched a digital manifesto detailing how the next government must turn the UK in a digital leader
September 15, 2014 15 Sep'14
Clarks shoes steps into digital

Shoe manufacturer Clarks is replacing its legacy e-commerce sites with a global cloud-based system next month
September 12, 2014 12 Sep'14
Design firm adopts sole supplier for outsourced IT

Small and medium sized enterprises should not overlook the advantages of a close relationship with a sole supplier
September 08, 2014 08 Sep'14
Tobacco giant outsources IT to Wipro

Philip Morris International has outsourced IT infrastructure management to Indian services firm Wipro in a five-year deal
September 05, 2014 05 Sep'14
King's College, UCL and LSE back £900,000 national datacentre project

A consortium of universities, including LSE, UCL and King's College, is backing a national datacentre for academics
September 05, 2014 05 Sep'14
'Bungled' Army 2020 IT recruitment contract loses £70m of savings

Mismanaged IT contracts lead to further setbacks in Ministry of Defence (MoD) and Army recruitment drive
September 04, 2014 04 Sep'14
Home Office has "long way to go” to fix police IT and procurement

Police IT is going to take a long time to fix, according to home secretary Theresa May