News

IT outsourcing

• July 04, 2016 04 Jul'16

  Facilities firm ISS picks IBM Watson IoT to manage client sites

  Danish outsourcing and services firm signs new deal with IBM to use Watson’s internet of things capabilities to better manage its clients’ properties

• June 17, 2016 17 Jun'16

  Hays Recruitment service desk project is all gain and no pain

  The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation

• May 27, 2016 27 May'16

  Bristol Water outsources IT as business model transforms

  Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model

• May 04, 2016 04 May'16

  Shell the latest multinational to insource IT offshore

  Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India

• April 25, 2016 25 Apr'16

  Lloyds Bank offshores more IT roles to India

  Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement

• April 25, 2016 25 Apr'16

  EE to onshore all customer service calls

  Mobile operator EE attempts to improve customer services by bringing call handling onshore

• April 21, 2016 21 Apr'16

  GCHQ told analysts to assume surveillance 'bulk data' is legal

  Documents obtained by charity Privacy International reveal insights into GCHQ’s collection of sensitive bulk data, as lawyers question the impact of surveillance on legal privilege, fair trials and protection of whistleblowers

• April 19, 2016 19 Apr'16

  Singapore SME makes HR analytics affordable for other small companies

  A small supplier in Singapore is offering other SMEs a SAS-based HR software shared service

• April 15, 2016 15 Apr'16

  Capgemini to build 100-strong team of blockchain specialists

  The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services

• April 11, 2016 11 Apr'16

  BBC outsources finance and accounting technology to IBM

  IBM will take over the BBC’s accounting and payroll services from SopraSteria in November 2016 as part of a five-year contract

• April 01, 2016 01 Apr'16

  IT services firm creates 500 jobs in Welsh local authority

  IT services firm CGI creates 500 jobs in south Wales following a £3.2m investment from the Welsh government

• March 30, 2016 30 Mar'16

  HMRC reaches agreement with IT suppliers on Aspire contract exit

  HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal

• March 30, 2016 30 Mar'16

  Security should be driven by business, says Corvid’s Andrew Nanson

  Information security should be business-driven and investments assessed for their effectiveness and business value, according to Corvid CTO

• March 29, 2016 29 Mar'16

  Dell offloads services arm to fund EMC acquisition

  Dell dumps its services business as it gets ready to take over EMC

• March 24, 2016 24 Mar'16

  The dawn of managed services in the Middle East

  Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies

• March 23, 2016 23 Mar'16

  Danish utility NRGi goes offshore for IT platform transformation

  Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition

• March 23, 2016 23 Mar'16

  GDS preps guidance for third-party suppliers to deliver 'government as a platform'

  Government Digital Service (GDS) chief insists "pragmatic extensions" to outsourcing contracts implies nothing permanent in push for "government as a platform" (GaaP)

• March 21, 2016 21 Mar'16

  Norway’s Storebrand chooses Cognizant for digital transformation

  Norwegian financial services firm becomes the latest Nordic-based organisation to sign a major IT outsourcing deal with an India-based supplier

• March 17, 2016 17 Mar'16

  Which IT services suppliers are European businesses most satisfied with?

  TCS has won top spot for European customer satisfaction for the third year running, according to Whitelane Research

• March 15, 2016 15 Mar'16

  Nationwide unifies business and public Wi-Fi in 700 branches

  Nationwide Building Society rolls out a unified Wi-Fi network across both its public and enterprise properties

• March 10, 2016 10 Mar'16

  Indian suppliers are mopping up Nordic business

  Indian IT suppliers are blazing a trail in the Nordic region with large deals and major local investments

• February 23, 2016 23 Feb'16

  Outsourcer MSXI puts Microsoft cloud in driving seat

  Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business

• February 19, 2016 19 Feb'16

  CIO interview: Catherine Doran, Royal Mail

  Royal Mail CIO talks about replacing legacy systems, new contracts and moving to a platform-based model

• February 17, 2016 17 Feb'16

  Electronics supplier RS Components outsources business process systems in online push

  Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services

• February 17, 2016 17 Feb'16

  HMRC shares details of IT transformation plans

  HM Revenue & Customs has published its IT strategy outlining how it plans to transform its IT estate by taking a platform approach, moving to virtual infrastructure and cloud-based services

• February 11, 2016 11 Feb'16

  Digital internships in India with TCS now open to UK graduates

  India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years

• February 10, 2016 10 Feb'16

  Insurance giant RSA announces another outsourcing deal

  Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture

• February 10, 2016 10 Feb'16

  AstraZeneca IT insourcing exceeds expectation

  The man heading up AstraZeneca’s project to insource its IT updates Computer Weekly on progress and explains the early benefits being reaped

• February 08, 2016 08 Feb'16

  Assa Abloy outsources IT transformation to Wipro

  Swedish lock maker has outsourced its IT infrastructure to Indian IT services firm

• February 08, 2016 08 Feb'16

  CIOs urged to act on datacentre power outage threats

  Colocation provider Verne Global calls on CIOs to pay attention to Institution of mechanical engineers' concerns over sustainability of UK energy supply

• February 04, 2016 04 Feb'16

  Insurance giant RSA outsources to Wipro

  Insurance group takes on infrastructure as a service from Indian supplier Wipro in a bid to consolidate its European IT

• February 02, 2016 02 Feb'16

  NHS London Procurement Partnership to tender for EPR framework

  The NHS London Procurement Partnership plans clinical digital information systems framework tender to support the "paperless by 2020" agenda

• February 01, 2016 01 Feb'16

  Göteborg Energi outsources IT with €40m deal

  Nordic energy company will use outsourcing agreement as a platform to modernise its IT environment

• January 27, 2016 27 Jan'16

  CIO interview: Jo De Vliegher, Hydro

  The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time

• January 27, 2016 27 Jan'16

  Average DDoS attacks fatal to most businesses, report reveals

  Criminal activity is top motivation for DDoS attacks as average attacks become strong enough to down most businesses, Arbor Networks report reveals

• January 26, 2016 26 Jan'16

  Wal-Mart to make huge data and analytics investment in India

  Retail giant Wal-Mart is investing heavily in its IT development centre in Bangalore, turning the city into its most important centre outside the US

• January 25, 2016 25 Jan'16

  Alstom outsources IT transformation to HCL Technologies

  Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project

• January 20, 2016 20 Jan'16

  Bournemouth Council considers bringing IT back in-house

  Bournemouth Council could bring IT and other services back in-house to gain more control over its budget and meet tough cost-cutting targets

• January 20, 2016 20 Jan'16

  Met Police appoints Angus McCallum as CIO

  BG Group’s Angus McCallum is the Metropolitan Police’s CIO, heading up its Digital Policing arm and serving on the management board

• January 19, 2016 19 Jan'16

  Cornwall Council transfers 270 staff back in-house as BT deal ends

  Cornwall Council’s £160m outsourcing deal with BT has officially come to an end as the council transfers 270 staff back in-house

• January 19, 2016 19 Jan'16

  Offshoring IT services: Beyond the usual suspects

  India is the prime location for offshoring IT – but it may not be the best fit for every business, and there are now many alternatives around the world

• January 14, 2016 14 Jan'16

  GMB takes concerns over British Airways IT outsourcing to MPs

  Trade union fears that the expansion of IT outsourcing at BA is a risk to security and will see UK jobs disappear

• January 13, 2016 13 Jan'16

  Watchdog urges US nuclear agency to close cyber security gaps

  An audit report has called on the US nuclear agency to revise its IT contracts to ensure better cyber security

• January 12, 2016 12 Jan'16

  India still top destination for global service delivery

  Technological development and changing model for offshore business services and IT could threaten India’s dominance

• December 29, 2015 29 Dec'15

  Top 10 IT outsourcing stories of 2015

  IT outsourcing is as popular as ever to organisations that want to focus on core business. Here we look at some of the top articles on the subject in 2015

• December 23, 2015 23 Dec'15

  CIO interview: Henry Cohen, CIO, Telegraph Media Group

  The newspaper publisher is developing an agile mindset in response to the growth of digital over printed publications

• December 16, 2015 16 Dec'15

  Etihad Airways chooses Cognizant to support digital transformation

  Airline aims to improve customer satisfaction by implementing programme of digital developments

• December 09, 2015 09 Dec'15

  Volvo finance department expands system support beyond Sweden

  Volvo Group Treasury has extended an outsourcing agreement with Virtusa to give it the same support response times worldwide

• December 07, 2015 07 Dec'15

  Low-cost Nordics expect datacentre growth

  The Nordics offers advantages as a datacentre location, with each of its five countries offering something different

• December 04, 2015 04 Dec'15

  India’s HCL opens Estonian operation to support Nordic customers

  HCL Technologies opens an Estonian delivery centre which will support customers across Europe, including those in the Nordic region