News

IT outsourcing

• June 14, 2017 14 Jun'17

  British Airways to outsource contact centre work

  British Airways is evaluating technologies from an outsourcing company as an option to replace contact centre staff

• June 06, 2017 06 Jun'17

  Lloyds bank staff will move to IBM in outsourcing deal

  About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement

• May 23, 2017 23 May'17

  Economic and political uncertainty drives organisations to rethink IT strategies

  CIO job satisfaction reaches a three-year high as organisations hire more IT staff and invest in innovative digital technology

• May 11, 2017 11 May'17

  BBC signs five-year enterprise ICT deal with Atos

  As part of the broadcaster’s Aurora programme, it has signed up to five years of Atos as its technology services provider

• May 02, 2017 02 May'17

  IT outsourcing going strong in the Nordics

  IT outsourcing is popular among companies in the Nordic region, but the market is changing

• April 10, 2017 10 Apr'17

  Outsourcing service left Scottrade Bank customer data exposed

  Mistake by outsourcing service provider left the details of 20,000 Scottrade Bank customers vulnerable to theft

• April 06, 2017 06 Apr'17

  IR35 reforms: Stakeholders warn of risk to public sector IT projects as contractors walk

  With the IR35 reforms coming into force today, 6 April, contracting stakeholders warn of the widespread threat the changes pose to the delivery of public sector IT projects

• April 06, 2017 06 Apr'17

  Sweden’s Bisnode consolidates outsourced IT

  Swedish firm Bisnode brings multiple IT services contracts under one roof

• April 05, 2017 05 Apr'17

  Chocolate maker Barry Callebaut gets sweet on cloud

  Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs

• April 05, 2017 05 Apr'17

  Northern Ireland schools to continue with Capita IT services

  Two-year, £60m contract extension covers ICT services for 1,100 schools

• April 04, 2017 04 Apr'17

  IR35 reforms: HMRC 'delays' blamed for last-minute public sector compliance panic

  Public sector stakeholders claim the late release of HMRC's online tax status assessment tool and its supporting IR35 legislation is causing contractors to leave projects in their droves

• March 24, 2017 24 Mar'17

  Serco uses HR technology to cut recruitment bill

  International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year

• March 14, 2017 14 Mar'17

  Portakabin’s biggest-ever IT investment unifies CRM

  Modular construction firm is moving to a single source of business information through cloud technology and services

• March 13, 2017 13 Mar'17

  Nearly 2,000 Lloyds bank IT jobs set to move to IBM in £1.3bn outsourcing deal

  Around 2,000 IT staff at Lloyds Banking Group are set to transfer to IBM as part of a seven-year IT outsourcing deal, says union

• February 27, 2017 27 Feb'17

  Santander bank to work with IBM developing mobile apps for staff

  Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM

• February 20, 2017 20 Feb'17

  Accenture to add thousands of US jobs as Trump effect spreads to IT

  Accenture has promised to create more jobs in the US and invest $1.4bn in skills development

• February 17, 2017 17 Feb'17

  HPE services and CSC to become DXC Technology

  The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions

• February 10, 2017 10 Feb'17

  Rubbish digital collection needs to be addressed

  Services like rubbish collection, that are usually outsourced, need greater digitisation to join up to council processes

• February 09, 2017 09 Feb'17

  Case study: Australia’s Salmat to go cloud-only after getting a taste for the technology

  Australian marketing company Salmat plans to move everything it can into the cloud following a highly successful initial SaaS implementation

• February 03, 2017 03 Feb'17

  London Fire Brigade system crashes cause delays reacting to emergencies

  Control room system crashes have been causing delays in London Fire Brigade response times

• December 06, 2016 06 Dec'16

  London Stock Exchange opens tech services centre in Sri Lanka

  The London Stock Exchange increases its technology support services operation in Sri Lanka

• November 18, 2016 18 Nov'16

  HCL completes integration of Volvo Group IT services

  Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm

• November 17, 2016 17 Nov'16

  Telenor IoT strategy required core software change

  Norwegian telco is expanding its internet of things business, which packages all the components its customers require to offer IoT-based services

• November 16, 2016 16 Nov'16

  Hiring cyber security and big data experts named top priority for IT recruiters in 2017

  Research suggests IT professionals with expertise in cyber security and big data could find themselves in high demand in 2017

• November 09, 2016 09 Nov'16

  Australia’s IFC Logistics virtualises storage to prevent further outages

  Australian logistics firm moved to virtualised storage through a managed service after a serious outage

• November 02, 2016 02 Nov'16

  Coca-Cola cloud project bottles rewards for 25,000 staff

  Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees

• October 25, 2016 25 Oct'16

  How collaboration will feature in the future of digital supermarkets

  Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future?

• October 19, 2016 19 Oct'16

  Cloud backup saves data after fire destroys school

  Data from The Academy secondary school in the seaside town of Selsey was restored just hours after a fire destroyed most of the premises, thanks to a cloud backup agreement set up a year earlier

• October 11, 2016 11 Oct'16

  IR35 dispute prompts mass walkout of IT contractors from MoD agency

  Public sector IT contractors leave UK Hydrographic Office en masse over IR35 clampdown, Computer Weekly understands

• September 28, 2016 28 Sep'16

  BlackBerry ends production of mobile phones

  Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management

• September 20, 2016 20 Sep'16

  Essex hospital trust upgrades IT infrastructure

  Mid Essex NHS Trust upgrades its storage infrastructure to keep up with increasing volumes of data

• August 30, 2016 30 Aug'16

  Cloud firm Backbone relegates X-IO SAN with Atlantis tiered storage

  London-based Backbone uses Atlantis USX as storage virtualisation layer on top of PCIe flash and X-IO and as a stepping stone to hyper-converged infrastructures

• August 02, 2016 02 Aug'16

  Nordic CIO interview: Liv Fiksdahl, DNB

  CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business

• July 28, 2016 28 Jul'16

  Nordic CIO interview: Vesa Erolainen, Pöyry

  Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it

• July 28, 2016 28 Jul'16

  Revealed: The battle for GDS – how Whitehall mandarins are trying to carve up digital strategy

  Insiders say senior civil servants want to break up the Government Digital Service and return IT to its previous departmental model

• July 26, 2016 26 Jul'16

  Date set for landmark hearing into EU-US data transfers

  Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens

• July 06, 2016 06 Jul'16

  Lufthansa IT services arm transforms to meet customer demands

  IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies

• July 05, 2016 05 Jul'16

  Nordic CIO interview: Tore Burheim, University of Bergen

  IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters

• July 04, 2016 04 Jul'16

  Facilities firm ISS picks IBM Watson IoT to manage client sites

  Danish outsourcing and services firm signs new deal with IBM to use Watson’s internet of things capabilities to better manage its clients’ properties

• June 17, 2016 17 Jun'16

  Hays Recruitment service desk project is all gain and no pain

  The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation

• May 27, 2016 27 May'16

  Bristol Water outsources IT as business model transforms

  Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model

• May 04, 2016 04 May'16

  Shell the latest multinational to insource IT offshore

  Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India

• April 25, 2016 25 Apr'16

  Lloyds Bank offshores more IT roles to India

  Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement

• April 25, 2016 25 Apr'16

  EE to onshore all customer service calls

  Mobile operator EE attempts to improve customer services by bringing call handling onshore

• April 21, 2016 21 Apr'16

  GCHQ told analysts to assume surveillance 'bulk data' is legal

  Documents obtained by charity Privacy International reveal insights into GCHQ’s collection of sensitive bulk data, as lawyers question the impact of surveillance on legal privilege, fair trials and protection of whistleblowers

• April 19, 2016 19 Apr'16

  Singapore SME makes HR analytics affordable for other small companies

  A small supplier in Singapore is offering other SMEs a SAS-based HR software shared service

• April 15, 2016 15 Apr'16

  Capgemini to build 100-strong team of blockchain specialists

  The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services

• April 11, 2016 11 Apr'16

  BBC outsources finance and accounting technology to IBM

  IBM will take over the BBC’s accounting and payroll services from SopraSteria in November 2016 as part of a five-year contract

• April 01, 2016 01 Apr'16

  IT services firm creates 500 jobs in Welsh local authority

  IT services firm CGI creates 500 jobs in south Wales following a £3.2m investment from the Welsh government

• March 30, 2016 30 Mar'16

  HMRC reaches agreement with IT suppliers on Aspire contract exit

  HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal