News

IT outsourcing

• November 26, 2013 26 Nov'13

  IT suppliers relaxed about contract visibility

  IT and BPO suppliers Atos and Capita say they are relaxed about being more open about the often obscured details of large government contracts, as outsourcing giants are put under pressure by MPs to open up to public scrutiny

• November 26, 2013 26 Nov'13

  The state of agile software development in the UK

  Lately it is more surprising to hear that businesses are developing using a methodology other than agile, such is its widespread use

• November 14, 2013 14 Nov'13

  Shell delivers global SAP upgrade

  Shell has simplified and standardised business processes in its business focused on refining and marketing activities for oil products and chemicals, through a global SAP upgrade

• November 11, 2013 11 Nov'13

  Fear of cloud servers fading fast among UK firms

  Research shows traditionally risk-averse UK firms are being persuaded by the benefits of co-location, with more than 20% of servers now outsourced

• November 07, 2013 07 Nov'13

  'Extraordinarily poor' Universal Credit project needs clear IT stategy, say MPs

  MPs say the Department for Work and Pensions must set out a clear IT strategy for Universal Credit and state how much money will be written off

• November 04, 2013 04 Nov'13

  DWP ministers to decide whether to scrap all of the £300m Universal Credit IT

  Ministers at the DWP are to decide this month whether to scrap all of the £300m Universal Credit IT systems and start again from scratch

• November 01, 2013 01 Nov'13

  DWP refused to release Universal Credit IT review to MPs

  DWP has refused to provide MPs with a copy of a review of the IT for the troubled Universal Credit project by programme chief Howard Shiplee

• October 30, 2013 30 Oct'13

  Former Lord Justice of Appeal Hooper joins Post Office Horizon investigation

  The Post Office's Horizon accounting IT inquiry appoints former Lord Justice of Appeal Anthony Hooper to chair mediation stage

• October 28, 2013 28 Oct'13

  Six tips to help you negotiate the best deal with your datacentre provider

  Your willingness to negotiate can make a big difference to the deal you get, says Anthony Day, associate at law firm DLA Piper

• October 25, 2013 25 Oct'13

  Fulham football club address skills shortfall with cloud database

  Fulham football club’s IT team moves its database infrastructure to the cloud with a database as a service implementation

• October 16, 2013 16 Oct'13

  The UK is an attractive location for IT service providers

  The UK is an attractive location for IT services and BPO suppliers as these services mature beyond being used merely as a cost-cutting tool

• October 15, 2013 15 Oct'13

  OFT launches investigation into public sector IT supply

  The Office of Fair Trading (OFT) has launched a formal study into the supply of IT products and services to the public sector

• October 09, 2013 09 Oct'13

  Home Office e-borders programme still using pilot IT system from 2004

  Home Office yet to replace sacked Raytheon with new supplier for flagship programme to help protect UK borders

• October 03, 2013 03 Oct'13

  IT outsourcing no longer main recession-busting tool

  Process optimisation and shared services have become a higher priority than IT outsourcing

• September 18, 2013 18 Sep'13

  MPs brand NHS National Programme for IT a 'fiasco' as posthumous costs rise

  The now-axed NHS National Programme for IT (NPfIT) is still incurring significant costs following the failure of the government IT project

• September 12, 2013 12 Sep'13

  TSB’s reliance on Lloyds IT could impair new bank's competitiveness

  New high street bank TSB might struggle to compete as a result of its reliance on the IT systems of Lloyds Banking Group, says OFT

• September 11, 2013 11 Sep'13

  £200m of Universal Credit IT could be scrapped, MPs told

  £200m of IT work on the troubled Universal Credit programme could be written off, says government project management chief Norma Wood

• September 11, 2013 11 Sep'13

  £480bn of government revenue depends on "risky" legacy IT

  Almost £480bn of the UK government’s revenues are dependent on legacy IT systems that “could present a very significant risk”

• August 20, 2013 20 Aug'13

  How DWP and Universal Credit failed to work with SME suppliers

  Less than 1% of DWP IT spending on the Universal Credit programme has gone to SMEs – how are big suppliers continuing their dominance?

• August 16, 2013 16 Aug'13

  Less than 1% of Universal Credit IT spend goes to SMEs

  Despite a 25% target, less than 1% of IT spending for government’s flagship Universal Credit programme has gone to small businesses

• August 09, 2013 09 Aug'13

  Government to put 50% of all new IT spend through SMEs

  The government wants to put half of all new IT spending through small IT suppliers – doubling the previous target

• August 09, 2013 09 Aug'13

  Enterprises spend more on third-party datacentres than in-house ones: Uptime survey

  Uptime Institute’s annual datacentre industry survey reveals shift in IT spend away from enterprise-owned datacentres to outsourced options

• August 06, 2013 06 Aug'13

  Capita and Barnet deal to be completed after campaigner’s court appeal fails

  Outsourcing contracts worth over £470m will be signed off by Barnet Council after a Court of Appeal ruled that the deal was lawful

• July 19, 2013 19 Jul'13

  Michelin creates fuel efficiency service with Accenture

  Tyre maker Michelin has begun a major project to create a business division focused on providing IT solutions for logistics

• July 17, 2013 17 Jul'13

  GDS tracks 'digital by default' progress of top 25 government services

  Government Digital Service (GDS) launches website to track progress of the 25 services targeted as the first to go online under the digital strategy

• July 04, 2013 04 Jul'13

  Why agile development failed for Universal Credit

  The DWP has ceased all agile development on the Universal Credit programme. Was agile not up to the job? Or was DWP not up to agile?

• July 01, 2013 01 Jul'13

  Scottish police outsource system to Accenture

  Scottish Police Authority and Police Scotland have chosen Accenture to maintain its i6 administration system after two-year tendering process

• June 17, 2013 17 Jun'13

  IT departments to shrink dramatically within five years as cloud takes over

  IT professionals will need to rethink their careers as corporate IT departments undergo a radical restructuring over the next five years

• June 12, 2013 12 Jun'13

  Senior judge hears Barnet Council outsourcing challenge

  The second most senior judge in England and Wales will hear a legal challenge against Barnet Council’s outsourcing programme

• June 03, 2013 03 Jun'13

  Universal Credit will cost taxpayers £12.8bn

  The government’s review of major projects revealed the flagship Universal Credit programme will cost nearly six times more than previously billed

• May 22, 2013 22 May'13

  O2 questions CWU redundancy claims as union threatens action

  Mobile operator O2 questions Communication Workers Union (CWU) claim of 600 redundancies in outsourcing deal with Capita

• May 21, 2013 21 May'13

  O2 selects Capita for 10-year customer service outsource

  Mobile operator O2 is outsourcing management of its customer services centres to Capita in a 10-year deal expected to be worth about £1.2bn

• May 07, 2013 07 May'13

  Procter & Gamble could follow General Motors’ move in-house

  US manufacturing giant Procter & Gamble is reportedly considering moving outsourced work in-house

• May 03, 2013 03 May'13

  95% of local councils share services

  Hundreds of local councils are sharing services as government cuts force them to fund new ways of providing services

• May 02, 2013 02 May'13

  Report into Post Office Horizon system expected in July

  The findings of an independent investigation into the Post Office's Horizon accounting system are expected to be published in July

• April 18, 2013 18 Apr'13

  Opinion split on whether to offshore IT to China

  Relatively low costs and high levels of software skills give China immense potential when it comes to providing large businesses with IT services, but opinion is split on whether it is an option

• March 26, 2013 26 Mar'13

  Southern Water contracts TCS for transformation

  Southern Water is transforming customer service and revenue management through IT services from Tata Consultancy Services

• March 21, 2013 21 Mar'13

  Farewell to Logica brand as CGI completes UK integration

  The Logica brand will disappear next week as buyer CGI migrates the services supplier's UK IT to CGI's own global system

• March 11, 2013 11 Mar'13

  AstraZeneca opts for co-operation after IBM falls out

  AstraZeneca has changed its approach to outsourcing to encourage co-operation with suppliers after its deal with IBM failed to deliver

• February 26, 2013 26 Feb'13

  Fifth of all IT services firms could disappear by 2014, says Gartner

  Up to 20 of the world’s top 100 IT service providers could disappear by 2014 because of the tough economic conditions, says Gartner

• February 15, 2013 15 Feb'13

  Bad outsourcing decisions cause 63% of data breaches

  Bad outsourcing decisions nearly two-thirds of data breaches investigated by security firm Trustwave in the past year

• February 15, 2013 15 Feb'13

  IT budgets to grow in 2013 as economy bumps along

  UK IT departments are planning to spend more on IT in 2013 despite the downturn, a worldwide survey of IT managers has revealed

• January 21, 2013 21 Jan'13

  UK will be 33,300 short of IT workers by 2050, finds research

  The UK will be short of 33,300 IT workers in 2050 as a result of a skills shortage, an ageing workforce and a restrictive migration policy

• January 16, 2013 16 Jan'13

  Post Office wants to get to bottom of IT system allegations

  A system that set out to modernise the Post Office in 1996 is under the spotlight after claims that Horizon accounting system is error prone

• January 11, 2013 11 Jan'13

  NATS says BI key to five-year investment plan

  The UK’s air traffic control business NATS will make business intelligence (BI) a priority investment over the next five years

• January 08, 2013 08 Jan'13

  MPs slam the award of government contracts to tax-avoiding IT firms

  MPs allege that Accenture used revenue from its deal with HMRC to reduce its tax bill

• January 07, 2013 07 Jan'13

  Parliamentary commission calls for electrified banking ring fence

  A parliamentary report on plans to separate retail and investment banking calls for legislation to prevent breaches of the ring fence

• January 03, 2013 03 Jan'13

  Immigrants wrongly told to leave UK due to inaccurate data

  Some immigrants have been accidentally contacted by Capita and told to leave the UK as a result of inaccurate data used in a government push to remove thousands of illegal immigrants

• December 24, 2012 24 Dec'12

  Top 10 IT outsourcing stories of 2012

  Research into the UK outsourcing sector in 2010 found that 7.4% of the UK’s total production came from outsourcing, and about a third of that – some £38.7bn – was IT outsourcing

• December 19, 2012 19 Dec'12

  Unilever ramps up social networking for recruitment

  Unilever has agreed a five-year HR BPO contract with Accenture that will expand the manufacturer’s recruitment activity into social networking