Norwich Union expects 30% saving from outsourcing management of IT training

Norwich Union has outsourced training management for 2,000 IT staff to training provider QA in a contract that is expected to save the insurance company up to 30% on training costs

Norwich Union has outsourced training management for 2,000 IT staff to training provider QA in a contract that is expected to save the insurance company up to 30% on training costs.

The deal covers administration and delivery of training, course booking, evaluation and training provision through third-party suppliers for 1,000 IT professionals in the Norwich Union Life and Norwich Union Central Services (NUCS) divisions.

Diane Rodgerson, organisation development and learning manager at NUCS, said the company had always used external suppliers for face-to-face IT staff training, but the contract would turn ad hoc arrangements into a formal relationship through a
single managed training service.

The deal is expected to bring substantial savings for Norwich Union through the consolidation of course bookings as well as reduced administration costs.

QA will act as a one-stop shop, providing off-the-peg training from its own range of courses as well as buying in training from third-party suppliers where necessary. It will also handle course bookings and evaluation.

“We will have the benefit of dealing with only one company, but sourcing training from several, and taking advantage of the reduction in costs that QA can provide via multiple bookings,” said Rodgerson. “We are looking at 25% to 30% savings on our previous spend.”

Norwich Union said courses provided through QA will include training in the Prince 2 project management method at foundation and practitioner levels, a full range of Microsoft courses – including implementing and supporting Windows XP Professional desktop systems – along with IBM, Tivoli and Cics courses. Training for the BCS Iseb foundation certificate in IT service management will also be provided.

Individual staff and training managers at Norwich Union will be able to book training through an online booking system with real-time course information. The internet-based system will not require any new IT systems to be installed.

The firm’s requirement is for face-to-face training. The booking system will include intelligent scheduling, bringing together individual training requests where possible and scheduling a group training event in a convenient location for several staff.

“That reduces the costs in training and also in travel and accommodation,” said Rodgerson.

Gary Cannon, business learning manager for business services at Norwich Union Life, said, “IT departments benefit by having properly trained people with the right skills, thereby increasing the quality and reliability of their software and processes.

“Individuals benefit by being more able to achieve their desired career path and by having up-to-date skills. This leads to a feeling they are being actively developed, and we know from feedback this is a big morale booster.”

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