BEA will start rolling out its industry-specific solution frameworks next week, linking its WebLogic Platform with partner products for deploying service-oriented architectures.
The frameworks will focus on five industry trends: customer service, employee service, service delivery platform, trade processing and RFID. Efforts will be concentrated initially in four vertical markets: telecoms, financial services, manufacturing and government.
BEA vice-president Mark Atherton said the aim was “to relate BEA’s technology, plus specific partners, to major trends in the marketplace”. The programme pre-integrates partner technologies such as distributed caching and content management from partners such as Documentum with capabilities such as portlets.
“A lot of suppliers are moving closer to the application space by providing more complete capability,” said AMR Research analyst Jim Murphy.
Customer service is the the first solution framework to be launched. It incorporates WebLogic Platform, business intelligence and analytics software from Hyperion, and content management from EMC, Documentum and Interwoven. The aim is to provide a platform for customer service via web, call centre, IVR and mobile technologies. Users can integrate processes, build a single view of the customer, and provide a personalised user experience across channels.
The employee service framework is intended to boost employee productivity and satisfaction while reducing the costs of serving employees. It will automate processes such as benefits administration and performance reviews.
The service delivery framework is designed for the telecommunications industry to enhance delivery of network services.
With its trade processing framework, BEA is seeking to address brokers' needs in trade management. It will have institutional portals to monitor block-trades, research portals for content-sensitive filtering, exception handling to remediate broken trades, and cross-product clearance and settlement services. A business activity dashboard will provide visibility and control of the end-to-end trade lifecycle.
The RFID framework is intended to accelerate return on RFID investment by automating a class of business processes only recently made possible. It will include real-time event integration and business process automation in WebLogic Platform. The framework is designed to address issues such as reducing out-of-stock items, improving public safety through product recalls, reducing product counterfeiting, and minimising spoilage and obsolescence by monitoring expiry dates, temperature and humidity.
Paul Krill writes for InfoWorld