Visa EU expected the deal to improve the management of corporate IT infrastructure and software in its London head office and other European regional offices, including those in Athens, Brussels, Istanbul and Madrid.
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Under the terms of the deal, announced today, Fujitsu will support more than 800 Visa employees, using remote management tools to solve technical problems, whether they occur in the marketing department of the London head office, or the account team in Milan.
Calls regarding technical difficulties will be handled at a helpdesk in the UK using Fujitsu’s "sense and respond" methodology, which is designed to reduce call volumes by tracking recurring problems and implementing a lasting solution.
Fujitsu will also deliver software electronically to Visa employees’ desktops as per their user profile. For example, the specialised software used by the accountancy department will only be supplied to those who work within the team, reducing the number of application licences and allowing Visa better tracking of its IT assets.
John Barcock, vice-president of corporate systems at Visa EU, said, "The management approach adopted by Fujitsu in its helpdesk centre should enable us to eliminate basic IT problems which continually reoccur affecting employee productivity and uptime.
“Also, through the introduction of the new enterprise management tools we are reassured that our IT systems will be monitored 24/7, minimising downtime while making cost savings."