Software lets IT managers monitor instant messaging

Software from FaceTime Communications will allow IT managers to log what employees are saying over Internet instant messaging...

Software from FaceTime Communications will allow IT managers to log what employees are saying over Internet instant messaging services, and control who has access to such services.

The software can track the use of America Online's AIM service, Yahoo Messenger and Microsoft MSN Messenger, FaceTime said.

IM Auditor 2.0 is aimed at financial securities traders and other groups needing to demonstrate compliance with regulations requiring the logging of communication with clients, but its audit capabilities could find a use elsewhere.

The software sits on a server behind the corporate firewall, filtering and logging traffic to and from the messaging services.

Administrators using IM Auditor 2.0 will be able to map instant messaging screen names or identities to their employee directory. This allows managers to control access to messaging services. Reports and logs of usage can be prepared for individual users or for groups of users.

FaceTime also offers software to help companies manage customer services over instant messaging services.

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