In Depth

In Depth

Mobile apps and software

• 2B or not 2C? That is the question for 5G

  A flurry of 5G network launches in all major markets in Asia, North America and Europe, focused on consumer applications and services. This looks set to change in 2020 as the operators get down to business  Continue Reading

• Coronavirus: Retailers reach for tech to keep staff connected in the crisis

  From fast-tracking home-working strategy, to conducting training and board meetings virtually, read about how retailers are keeping staff connected during the Covid-19 coronavirus crisis  Continue Reading

• Contact tracing: The privacy vs protection debate

  The Covid-19 pandemic has necessitated extreme measures not seen in peacetime for over 100 years. Contact-tracing apps are being developed as a tool for managing the pandemic, but are they a step too far?  Continue Reading

• Unified communications: The key to prospering in the new working reality of Covid-19

  Covid-19 lockdowns are causing a collective rethink in the way companies operate, with unified communications transformed from a nice-to-have to a business essential as remote working becomes the new normal  Continue Reading

• Australian firms soldier on amid Covid-19 outbreak

  From the largest financial institutions to small companies, Aussie firms have been dialling up their use of technology tools to keep their businesses humming during the coronavirus pandemic  Continue Reading

• Coronavirus: Contactless limit rises as retailers make point-of-sale changes

  The spending limit for contactless card payments is increasing to £45 today (1 April), which is just one of several ways that retail point-of-sale is evolving in response to the coronavirus  Continue Reading

• Coronavirus: Grocers scrambling to update online and delivery propositions

  The supermarkets have effectively become the fourth emergency service as the Covid-19 coronavirus crisis takes hold, aided by significant online and delivery changes  Continue Reading

• Coronavirus: How to implement safe and secure remote working

  Find out what CIOs and CISOs need to know to enable their end-users to work remotely and stay secure during the Covid-19 coronavirus crisis, and learn how users can help themselves  Continue Reading

• Shirts and suits retailers using tech to stay smart

  Enhanced personalisation, increased visualisation and much more customisation with a digital twist comprise the to-do lists of several UK formalwear retailers  Continue Reading

• The big retail tech themes from Retail’s Big Show

  The National Retail Federation’s Big Show signals the kick-off of the retail events calendar. We look over the themes promised for retail tech over the next year  Continue Reading

• How Halfords is using tech to rev up its customer service

  Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead  Continue Reading

• Future fashion: does that dress come in digital?

  A visit to a technology-fuelled fashion pop-up paints a picture of a world where retailers and brands sell virtual clothes for usage solely in consumers’ digital lives  Continue Reading

• What’s new in UK retail’s online-to-offline movement?

  US menswear retailer Untuckit used to be an online pureplay, but by the end of 2019 it will have 80-plus stores, including its two new UK shops, as the online-to-offline trend continues  Continue Reading

• How retailers are using social to reach Gen Z and beyond

  The younger generation of shoppers are all using social media, so how are retailers using influencers to reach these potential customers and their spending power?  Continue Reading

• Disabled consumers left logged out of retail’s digital revolution

  Retailers are being urged to make their digital assets more accessible to disabled consumers, not just for moral and social reasons, but because of the commercial opportunity  Continue Reading