Just arrived at the Gartner Outsourcing and IT Services Summit at the Park Plaza in Westminster. As you can see it’s a bit brighter than yesterday.
Yesterday had a heavy focus on how we are entering an era of IT service industrialisation. This is where suppliers will build a service and many customers will use it. “One to many” to be more concise.
Today I have a few customer interviews and other interesting facts to write about.
Here is one of my blog posts from yesterday: