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Salesforce.com downtime: Twitter keeps users in the loop

Users of Salesforce.com turned to TwitterafterSalesforce.com...

Users of Salesforce.com turned to TwitterafterSalesforce.com failed yesterday for 30 minutes.

According to reports on Twitter,users were unable to access the Salesforce.com support sitetrust.salesforce.com, to find out what had happened.

In one posting Judi Sohn, a Salesforce.com user, said, "[It's] Pretty scary that all of Salesforce.com is down, every site including public and trust.salesforce.com. Isn't that supposed to be separate?"

The problem is believed to have been caused by a failure in a core network device, which prevented the Salesforce.com system from triggering a graceful fail-over to the redundant system.

Salesforce.com confirmed the service was down yesterday.

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