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Government hails progress in transformational government strategy

A government report says its transformational government strategy has brought major improvements to public services.

The Cabinet Office has published its latest report highlighting how and where people are benefiting from work across government to improve public services.

The Transformational Government Annual Report shines a light on progress made with the aim of ensuring public services are always designed and delivered around the needs of the user.

The report says a website rationalisation programme is pushing ahead, with another 712 government websites earmarked for closure.

This brings the total to more than 900 closed since 2006, making it easier for people to find information online, says the report.

The report also says more than half of all government employees are now customers of shared corporate services, saving money and freeing staff to concentrate on delivering improved public services.

It also says the new Customer Service Excellence standard, to embed best practice across the public sector and promote new guidelines on measuring customer satisfaction, has recently been published.

Government chief information officer John Suffolk said, "It is only two and a half years since we launched the Transformational Government Strategy, and in that time we have done a significant amount to improve public services."

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