Black & Decker migrates to Avaya IP comms platform


Black & Decker migrates to Avaya IP comms platform

Antony Savvas

Black & Decker has selected the Avaya Intelligent Communications platform to power a new IP-based global telephony network across 200 locations.

The implementation is designed to help the tool manufacturer improve productivity and customer service and control costs.

Black & Decker's facilities include large commercial offices, 11 call centres, manufacturing operations in 10 countries and more than 100 smaller retail or repair locations.

"We needed a supplier who could support a staged migration to IP telephony in a global business with very basic to highly advanced telecom and telephony needs," said Karen Dean, director for global telecoms at Black & Decker.

To help maximise cost-effectiveness, the IP telephony migration will incorporate existing digital phones and add Avaya IP desktop telephones and IP softphones for new locations and end-users.

Avaya Unified Communications can support mobile employees, allowing them to use any approved device to access, activate and manage Avaya telephony, messaging and conferencing, and Microsoft Outlook messaging, calendaring and other tasks when in the office or on the road.

The goal is for employees to have more consistent, easier access to colleagues, resources and communications tools, to enable greater productivity.

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