NHS Trusts in the London boroughs of Camden and Islington are rolling out IP telephony projects worth £1m to slash their phone bills and offer improved telephony features to users.
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IP telephony, otherwise known as voice over IP (VoIP), allows free or cheaper calls to be made over internet-based infrastructures, avoiding the more expensive public switched telephone network (PSTN).
The trusts have brought in Matrix Communications to implement the new phone systems, which is using IP private branch exchange hardware and phones from Mitel to deliver the savings and extra call features.
Andy McClintock, director of ICT shared services at Islington Primary Care Trust, said, “The new Mitel system enables Islington Primary Care Trust to benefit in a variety of ways. We now have enhanced features and better sound quality, and we are finding it easier and quicker to provide and support new telephone services with a more resilient system.”
He said, “Most importantly, our staff will benefit from mobile working and home working capabilities with the new solution. And in addition, we are also seeing cost savings with the system.”