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HMRC signs new £560m outsourcing contract

Antony Savvas

HM Revenue & Customs (HMRC) has awarded SCC a contract potentially worth £560m to deliver supply-chain management services.

Mark Forth, commercial director at HMRC said, “Through this partnership we will be able to deliver significant cost savings and process improvements.

“An essential aspect in awarding this contract has been the flexibility and commitment SCC has demonstrated in defining the best way we can work together to deliver real value and efficiencies.”

Other SCC IT services clients include Air France, British Airways, Carrefour, Deloitte, Disney, The Dutch Ministry of Defence, Gucci, Orange and charity Save the Children.

Earlier this week it was announced that HMRC and US-based outsourcer EDS had reached a £71m out-of-court settlement over IT problems with the launch and operation of the government’s tax credit systems.

The settlement involves both an upfront payment and subsequent payments over time. HMRC said the settlement was “commensurate with EDS’s responsibility for the IT problems which followed the launch of tax credits”.

IT problems contributed to difficulties which saw the government make £1.9bn of overpayments in the first year of tax credits.

Capgemini has replaced EDS as the outsourcer running the system.


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