Mobile and remote workers hampering patch updates, says survey

Mobile and remote workers are playing havoc with IT departments’ efforts to patch systems that are vulnerable to viruses or...

Mobile and remote workers are playing havoc with IT departments’ efforts to patch systems that are vulnerable to viruses or hacking attacks.

A survey of 150 IT managers responsible for software patches and updates within their organisations, showed that almost three quarters (74%) of companies are unable to reach mobile and remote network endpoints at the first attempt.

The research was carried out by independent researchers on behalf of remote management software company SupportSoft.

When asked about the most important features of a patch management solution, 65% of IT managers said their organisation considered the ability to ensure the delivery of patches was the most important feature.

Despite this requirement, 21% of organisations said they had no way of knowing precisely which patches are still in place three months after the initial distribution.

Twenty four per cent of companies surveyed said it took weeks or more to complete the distribution of patches across the enterprise.

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