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UK’s SMEs baffled by telecoms terminology

Tiscali Business Services UK has announced the results of a survey of 250 SMEs from across the UK showing that over half are confused by the jargon and acronyms used to describe telecoms services and solutions. 

Almost two-thirds of respondents found it difficult to compare different broadband solutions - making it difficult for them to choose the right broadband package for their business. Close to half the SMEs involved are not confident they are using the best, most cost-effective broadband solution for their business. 

The survey shows that a lack of confidence is well founded with a staggering 38% using a consumer broadband solution (a figure that jumps to 49% among businesses with less than 10 employees). Consumer products do not offer the levels of bandwidth, technical support and security that businesses of any size require.

Nathan Francis, general manager of Tiscali Business Services stated: “Broadband offers many benefits to SMEs. However, if they aren’t getting the right broadband package to support their specific business needs because of confusing technical jargon, it is a bad thing for everybody concerned - the supplier, the carrier, the UK economy - but most of all for the small businesses.”

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