Exeter council says it is using Gigabit Ethernet technology to help it meet the government’s 2005 target for councils to put all their services online.
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By maximising the performance of its network infrastructure, the Intel solution is also helping the council to increase the overall quality and efficiency of its service to the public.
The network had to guarantee access to public services 24/7 via multiple access channels to meet the government’s requirement for 100% delivery of electronic services by 2005.
The solution involved replacing the council’s ageing ATM network with a faster and more robust infrastructure, powered by Intel Gigabit Ethernet network cards and Intel servers.
A council spokesperson said the solution offered support for many new applications, and a much higher level of fault tolerance and scalability.
There has also been a significant improvement in the productivity of IT staff, which is helping the council to streamline and centralise network management.
Gary Kilvington, development support team leader at the council, said, “We knew we couldn’t continue to run on a 10Mbps network with the kind of data-transfer rates offered by ATM, especially if we were to sustain the growth required to embrace e-government and provide 100% online public services by 2005.
“At the same time, we needed to lay the foundations for our new, fast-response contact centre initiative, and introduce modern document image-processing technology. We felt Gigabit Ethernet was the only sensible route to take."
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