Post Office Capture redress scheme ‘went down like lead balloon’ and is ‘discriminatory’

Department of Business and Trade

Computer Weekly asked the Department of Business and Trade what the exceptional circumstances were, and the spokesperson said the department would get back to us. 

Marston was convicted of financial crime in 1997 as a result of an unexplained shortfall in his branch in Bury, Lancashire. 

He was prosecuted for theft and false accounting, following an unexplained shortfall of nearly £80,000. Marston said he had never had any problems using the paper-based accounting system, but that changed when his branch, which he ran from 1973, began using the Capture system.

The Criminal Courts Review Commission (CCRC) is currently reviewing his appeal against the conviction, along with about 30 other Capture-based cases. The compensation scheme is not open to those with criminal convictions, but they can appeal against convictions through the CCRC.

The Capture redress scheme will be tested on 150 claimants before being fully rolled out to all those who were affected. The government believes there will be up to 1,500 claims.

Many Capture users suffered in the same way as users of Horizon, the software that followed.

Jo Hamilton, who was wrongly convicted as a result of shortfalls caused by the Horizon system, said: “Here we go again, the government trying to minimise the payments. Capture victims are the same as Horizon victims. They lost businesses and homes just like us and suffered in the same way; the government should treat them the same way when it comes to redress.”

The controversy over the Capture system emerged in January 2024, after ITV drama Mr Bates vs the Post Office told the stories of subpostmasters who had suffered at the hands of the Horizon system. It was the same month that Kevan Jones, an MP at the time who now sits in the House of Lords, highlighted evidence of injustices triggered by Capture losses.

While Horizon, which was introduced in 2000, was a large enterprise system used by all subpostmasters, Capture was floppy disk-based and used by a couple of thousand people in the mid-1990s.

But those who experienced unexplained shortfalls on the two different systems were treated the same way. They were made responsible for shortfalls and had to make them good. People were made bankrupt, and some were prosecuted and jailed.

Compensation schemes

In September 2024, an independent investigation by forensic experts at Kroll found there was a “reasonable likelihood” the Post Office Capture software had caused accounting losses. But despite this, Capture users are not permitted to join existing compensation schemes aimed at Horizon victims, which in some cases have no limits on what can be paid out.

According to the latest government figures, the Horizon redress schemes have paid out over £1.2bn to more than 9,000 victims.

McDougall said: “After over two decades of fighting for justice, postmasters and their families will finally receive recognition and recompense for the lives and livelihoods that Capture destroyed.”

He thanked victims who helped design the scheme, but Marston said nobody was shown the application form for redress before the scheme’s launch. “They produced an application form without actually consulting any of the victims themselves … I don’t think that’s very democratic or fair,” he said.

But both Marston and Bowerman said they were not properly consulted. Bowerman said “this came out of the blue for us”.

Computer Weekly first exposed the Post Office scandal in 2009, revealing the stories of seven subpostmasters and the problems they suffered due to Horizon accounting software.

Last week, the Post Office was handed a £2m contract to search its own records for information to identify Capture users and find evidence of unexplained shortfalls.

Read: Everything you need to know about the Post Office scandal.