Staff training without cost and stress
Contact centre staff can be trained at a fraction of the cost with a new browser-based on-demand video solution. vcContact from Altrium Communications uses the company's video delivery technology to deliver broadcast-quality training material direct to the agent's desktop.
Agents can run vcContact through a single browser to help develop their core skills, by clicking on a hyperlink to work through content and associated workbook material at their own speed and in their own time.
With video distribution across the standard LAN, and stored on the network server, the process doesn't use massive bandwidth.
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