Enterprises are potentially suffering from "blind spots"
in their IT infrastructures.
A survey of 240 IT managers across western Europe conducted by
EMC reveals that more than 50% of IT managers currently do not have
a reliable, real-time view of their IT infrastructures.
"Lack of visibility into the core IT infrastructure poses
significant risks to
datacentre consolidation or migration projects, as companies
are faced with the manual and time-consuming task of building a
reliable picture of their information infrastructure," said Chris
Gahagan, EMC senior vice-president for
resource management software.
He said, "In addition, IT departments that are unable to relate
applications to the underlying IT infrastructure struggle to
guarantee SLAs (service level agreements) to their customers and
analyse root cause problems in relation to the business."
According to the survey, although 66% of IT managers run their
departments based on
IT Infrastructure Library guidelines - a set of best practices
for delivering quality IT services - only 5% believed IT was a
strategic part of their company's business plan.
Additionally, 65% of IT managers currently do not measure the
cost of downtime. Without an accurate picture of how often downtime
is occurring, and how much it is costing the business, companies
cannot effectively improve service levels or reduce costs, said
EMC.