Lloyds TSB is to introduce an automated phone fraud
alert service for all its debit card holders.
The system is already used on the bank’s credit cards and now
debit card holders will receive an automated call whenever the
bank’s systems believe a card could be threatened by a fraudulent
transaction.
The automated calls will kick in when the card is being used for
particular transactions when the customer is not present during the
deal, such as web, phone or postal purchases.
The customer will have to give permission for the transaction to
go ahead; if they don't, they will be put through to an operator
who will be able to freeze the account and prevent the transaction
completing.
The system used is a combination of Lloyds TSB’s own technology
and the First Alert solution provided by systems provider
Adeptra.
Other banks in the US and UK already provide similar fraud
detection schemes.
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