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TSB bank is using cloud-based applications from Microsoft to improve internal communications and help it better service its customers.
The bank is using Microsoft 365 Enterprise to provide productivity tools to its 8,500 UK staff, along with Microsoft Dynamics 365 to manage customers, with information about them provided to staff.
Microsoft 365 integrates Office 365 and Windows 10, as well as mobility and security. Dynamics 365 is a cloud-based suite of applications designed to address business needs, such as sales automation, operations, field and customer service, with advanced analytics and machine learning underpinning it.
TSB will also get security features, including encryption and data loss protection, as well as tools for staff working in the field, such as mortgage advisors.
TSB, which has seen itself as a bit of a challenger bank in the UK since its acquisition by Spanish bank Sabadell in 2015, sees the cloud applications as a step in its digital journey.
Carlos Abarca, CIO at TSB, said: “This is a major step for a UK high street bank and is an integral part of TSB’s pioneering approach to banking. We are looking forward to rolling out Microsoft 365 and Dynamics 365 to our partners later this year, giving them the tools they need and want for today’s agile world.”
TSB has engaged Microsoft partner Addin365 to support the roll-out of Microsoft 365, and Microsoft Services will support TSB through the deployment to drive internal adoption of the new services and help the bank meet regulatory requirements.
Sabadell puts IT at the centre of its strateg,y with its core in-house platform Proteo enabling it to cut IT costs while being able to add services. When it acquired TSB for £1.7bn in 2015, Sabadell said this will cut costs by £160m annually. TSB uses a version of Proteo known as Proteo4UK.