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Cloud users speak out about day-to-day SaaS frustrations

New research highlights problems users encounter when using cloud and suggests some might be planning to go back on-premise

The day-to-day frustrations of cloud users have been laid bare in a new survey, which suggests high levels of discontent exist among adopters of off-premise tools and technologies.

Cloud services firm StratoGen conducted a survey featuring responses from 1,000 UK senior business decision makers. The survey found nearly three quarters of cloud adopters (73.84%) experienced frustrations on a day-to-day basis while using off-premise apps.

The biggest frustration – cited by 21.41% of respondents – was the cost of hosting applications in the cloud, followed by availability issues, which was flagged by 16.95%. Meanwhile, 16.45% flagged the lack of IT support as their biggest bugbear when using cloud.

Planned and unplanned downtime was a gripe reported by 10.5% of cloud users, while scalability issues were noted as an issue by 6.4%.

The research’s aim was to uncover the reasons why companies move their apps and data to the cloud, while looking at the concerns they have about doing so and any frustrations they encounter along the way.

From a cloud concern point of view, nearly 80% said they had cause to worry about using cloud services, with the greatest source of their anxiety being a lack of knowledge about using them.

The effect cloud downtime could have on their company’s productivity was another cause for concern for 13.5% of respondents, along with the inability to migrate legacy apps off-premise (10.7%) and fear of network performance issues (9.71%).

Karl Robinson, chief commercial officer of StratoGen, said many of these challenges can be easily avoided if users take the time to find a cloud platform right for them.

“The perceived high cost of cloud hosting is a direct result of the unexpected metered costs businesses are all too often hit with. Migration challenges and the time invested in integrating cloud technology with legacy applications can further increase the cost of cloud computing,” he said.

“This doesn’t have to be the case. A cloud platform should always be fit for a business’s individual needs, with in-built scalability to allow for growth, without surprising cost hikes.”

The reason why the research concentrated on the downsides of using cloud was to find out what might prompt a company to backtrack on their cloud strategies and move their IT back on-premise.

On the back of the frustrations and concerns aired by respondents, more than a third (33.5%) said the problems they encountered would be sufficient enough for them to move their applications back in-house.

Robinson said the research shows the UK has some way to go until cloud users are in a position to unleash the full business benefits of using the technology.

“The research highlights a major problem for cloud technology, but in reality the actual ‘pain’ point lies in companies not having the right cloud solution in place from the outset,” said Robinson.

“It is clear UK businesses today have a distinct lack of confidence in the cloud’s ability to deliver the benefits it is capable of. To truly instil trust, cloud solutions must prove the business value being provided. Until then, business benefits of mass cloud adoption will not be realised,” he added.

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