Businesses lose £6.5m a year from fragmented communications, survey says

Enterprises with 1000 employees are losing £6.5m every year as a result of fragmented communications, according to a survey of 517 business users.

Enterprises with 1000 employees are losing £6.5m every year as a result of fragmented communications, according to a survey of 517 business users.

The survey, commissioned by Siemens and carried out by Insignia Research across North America and Europe, has attempted to quantify the costs of fragmented communications.

The survey revealed that companies that have not embraced unified communications can lose £1,700 a year per employee in unnecessary business travel expenses and 7.8 hours a month in productivity because of poor offsite communications.

According to Eve Aretakis, chief executive at Siemens Enterprise Communications in North America, the survey helps its enterprises and the market realise the enormous costs of continuing the communications status quo in their businesses.

"To get the most conservative view, we asked the researchers to discount their soft-cost findings by 75%," she said. "Even then the soft costs work out to more than £4,200 per employee each year factoring in the hard dollars of travel and communication expenses, the data shows an annual impact approaching £6,500 per employee no matter what size the enterprise.

"With these findings, the potential return on an investment in unified communications becomes most compelling."

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