Abbey National has outsourced control of its desktop infrastructure to IT services firm Computacenter in a five-year, £70m deal which it expects to generate £10m in savings over the contract term.
The contract, which begins on 1 September 2003, covers 28,000 users across the entire company and replaces a number of separate procurement contracts with indiviual suppliers, of which Computacenter was one.
A spokesman for Abbey National said the contract was part of a cost review programme across the group which aims to realise annual savings of £200m by 2005.
Along with the cost savings, the contract is expected to deliver two further benefits to Abbey National. First, Computacenter aims to improve the bank's desktop infrastructure, and deliver a company-wide, end-to-end desktop service at all Abbey National offices and branches.
Yasmin Jetha, IT director at Abbey National, said, “The desktop managed service proposition provided by Computacenter will enable Abbey National to become more efficient while also increasing flexibility to meet future business needs”.
Along with Abbey National, HBOS has also signed a contract with Computacenter for desktop outsourcing, The three year deal will see Computacenter take on the management of HBOS's 35,000 PC dekstops.
Computacenter will take on responsibility for asset management, hardware break-fix maintenance, desk-side and software support, procurement, and the fulfilment activity involved in installations, moves and changes at HBOS. The agreement comes 18 months after Halifax merged with Bank of Scotland.