Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
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News
13 Feb 2025
Advania UK unveils unified leadership team
To integrate its recent acquisitions, Microsoft partner Advania UK has established a structure to oversee all operations Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
13 Feb 2025
Why the channel is vital in the AI leadership race
The government is hoping its recent AI Opportunities Action Plan will give business and our economy a boost, but where are the opportunities and what role will the channel play in its success? Continue Reading
- 31 Aug 2022
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News
25 Aug 2022
Gaining ESG skills a rising motivation for M&A activity
The need to have a good story around environmental, social and governance (ESG) is driving more mergers and acquisitions Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 Aug 2022
Transition continuing at K3 Business Technology
Channel player updates investors on progress made in its fiscal H1 as it looks to build a business serving the retail sector Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Aug 2022
Juniper Networks hands channel NaaS option
Vendor launches network as a service, which will give MSPs something to talk to customers about Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Aug 2022
Expereo and Wavenet hit acquisition trail
Firms expand their options by picking up more expertise and market coverage though deals Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
12 Aug 2022
How can MSPs minimise the risk of supply chain attacks?
Jaime Arze, manager II of third-party risk at Datto, shares some thoughts on how managed service providers can avoid becoming the weak links in the supply chain Continue Reading
By- Jaime Arze, Datto
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News
09 Aug 2022
Supply chain attacks spark security investments
There have been several episodes of attacks in the software supply chain world, and MSPs in general are feeling the heat Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
03 Aug 2022
How can managed service providers remain competitive?
Anthony Lamoureux, CEO of Velocity Smart, shares his thoughts about how an MSP can stand out from the crowd Continue Reading
By- Anthony Lamoureux, CEO of Velocity Smart
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News
27 Jul 2022
D-Link bulks up channel education efforts
The need to keep on top of a changing networking market has seen a continued demand from the vendor’s channel for training and support Continue Reading
By- Simon Quicke, Microscope Editor
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News
26 Jul 2022
Specialisations and verticals the NetApp channel approach
Vendor is looking to ensure partners are in a position where they can get deeper into customers and sell a wider solution Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Jul 2022
Integration of acquisitions the focus at Redcentric
A flurry of deals in the past fiscal year need to be integrated, but don’t count out the chances of more targets being picked up Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 Jul 2022
Trellix underlines MSP cyber threats
Security player adds to the growing weight of evidence that the channel is a target for cyber criminals Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 Jul 2022
Babble back on acquisition trail with double swoop
Cloud comms player continues to add to its geographical and technical coverage with two more deals Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 Jul 2022
Westcon-Comstor boss increases support for partners and staff
Distributor’s chief executive plans to ramp up partner support this year and is taking steps to protect staff from the cost-of-living crisis Continue Reading
By- Simon Quicke, Microscope Editor
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News
13 Jul 2022
Computacenter deepens North American position with BITS buy
Deal for Illinois-based VAR adds more coverage and depth to Computacenter’s position in the US Continue Reading
By- Simon Quicke, Microscope Editor
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News
13 Jul 2022
MITSG and Glide both opt for acquisitions to fuel growth
MSP and broadband specialist add to their operations with deals that provide more skills, customers and UK coverage Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Jul 2022
Softcat outlines CEO succession plan
Channel player Softcat reveals that current boss Graeme Watt will leave that position in August next year Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Jul 2022
Acquisition strategy helps AdEPT deliver solid results
Managed service player reinstates dividend as it enjoys revenue and gross profit increases Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Jul 2022
SHI International attack shows the channel are targets
Malware attack on channel player a reminder that criminals are focused on hitting firms across the partner ecosystem Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Jul 2022
Distribution has a role to play in a hyperscaler world
Support, application aggregation and skills are just a few of the benefits that disties can bring to bear for hyperscalers looking to work with the channel Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Jul 2022
Nerdio enhances support for MSPs
Vendor Nerdio rolls out improved partner programme to make life easier for partners supporting Microsoft Azure environments, and N-able is also bolstering its ability to support CSPs Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 Jul 2022
Xerox bulks out digital services with Go Inspire
The print and document specialist is back in the acquiring mood as it adds more depth to its services Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 Jul 2022
Node4 adds more Microsoft Azure skills with risual
Consolidation across the managed servicer provider community has continued, with two MSPs coming together Continue Reading
By- Simon Quicke, Microscope Editor
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News
01 Jul 2022
Channel key for Google Cloud
Approach taken by public cloud player shows partners are critical to its growth ambitions Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
01 Jul 2022
MicroScope: The slow march to Windows 11
It's taken a while, but the latest Microsoft OS is having an impact – read all about the journey to Windows 11, as well as the uptake of co-innovation and co-creation strategies in the channel, and Broadcom's acquisition of VMware Continue Reading
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News
30 Jun 2022
Microsoft shows flexibility on block to legacy CSP auto-renewals
Microsoft reacts to efforts made by the channel to move to alternatives in the face of the previously proposed deadline to support next month Continue Reading
By- Simon Quicke, Microscope Editor
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News
30 Jun 2022
Distribution delivers for Dropbox
Evolution of disties has seen them better positioned to support a wide range of partners selling into the SME customer base Continue Reading
By- Simon Quicke, Microscope Editor
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News
28 Jun 2022
Channel confidence holds firm
Agilitas survey shines light on positive mood across IT channel as CloudCoCo H1 numbers add to evidence of growth Continue Reading
By- Simon Quicke, Microscope Editor
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News
28 Jun 2022
HPE rolls out Partner Ready Vantage programme
The focus is very much on supporting an as-a-service shift that has happened across the vendor’s channel base Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Jun 2022
Avanade and Intact add fuel to consolidation trend
Microsoft specialist and ERP player seal acquisitions as they look to strengthen their positions Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Jun 2022
BCN lands fresh PE backer
MSP set to continue with its expansive strategy after starting a relationship with a different private equity player Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Jun 2022
SysGroup looks ahead of pandemic-hit FY
Managed service player SysGroup is looking to continue with its buy-and-build strategy to grow the business this year Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Jun 2022
Increased complexity leaves users struggling with cloud security
Research from MSP Aptum shines a light on the struggles that are being experienced by large numbers of users Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Jun 2022
Co-creation and a partner ecosystem core to IBM
Vendor and partner Logicalis talk about working relationship as an illustration of how Big Blue is working with the channel Continue Reading
By- Simon Quicke, Microscope Editor
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News
15 Jun 2022
SMEs leaning more heavily on MSPs, says research
Research from JumpCloud reveals increased momentum in the shift by small and medium-sized customers towards working with the managed service model Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
14 Jun 2022
Five-minute interview: Kit Kyte, Checkit
MicroScope talks to Kit Kyte, CEO at intelligent operations platform CheckIt, to discover what makes him tick and what his opinions are surrounding remote working and technology Continue Reading
By- Simon Quicke, Microscope Editor
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News
13 Jun 2022
Syncro steps up support for UK MSPs
Firm expands support hours and makes billing easier as it looks to grow managed service provider base on this side of the Atlantic Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Jun 2022
Schneider Electric, Maintel and DataSolutions highlight green efforts
Vendor, cloud player and distributor illustrate some of the steps that are being taken across the industry on the sustainability front Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
10 Jun 2022
MicroScope: A return to face-to-face meetings
With the world emerging from the pandemic, what role does the personal event and face-to-face meetings hold in business? Also read about the next step for the future of collaboration and communication services, and why there needs to be greater diversity across the channel Continue Reading
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News
09 Jun 2022
DataSolutions and ANS Group both talk growth
Channel players share insights into their performance and ambitions for the future Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Jun 2022
Enterprises overspending on cloud services
The channel needs to help users address some of the factors that are causing them to get frustrated about their experiences of cloud computing Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 Jun 2022
Ultima beefs up security with The AntiSocial Engineer buy
The Ultima and AntiSocial Engineer deal provides access to expertise around vulnerability exposure and remediation through education and understanding human nature Continue Reading
By- Simon Quicke, Microscope Editor
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News
30 May 2022
OGL expands advisory services and Gatewatcher firms up UK position
Both firms have sought expertise to lead their efforts as they look for market expansion and improved customer support Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 May 2022
Daisy Communications and DSP-Explorer add to consolidation trend
Firms move to add depth and skills with deals for fellow channel players Continue Reading
By- Simon Quicke, Microscope Editor
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News
25 May 2022
Softcat trading update adds to positive channel picture
Channel player issues third-quarter trading update to indicate that momentum built up in the first half is continuing Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 May 2022
Bytes delivers solid FY22
Channel player continues to provide investors with cheer as it shares record numbers for its latest fiscal year Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 May 2022
Having a security angle is a priority for MSPs
Research released to mark the latest MSP Day underlines the need for managed service players to be able to provide the data protection that customers are crying out for Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 May 2022
MSP Day: Growth expected but security concerns rising
Research around the annual MSP Day event indicates there are a lot of positives in the managed services world, but fears of security regulations are widespread Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 May 2022
FluidOne makes investment in Marathon
The move to get involved with the Microsoft gold partner will add more cloud services depth Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 May 2022
TD Synnex adds Google Cloud to its portfolio
Distributor will partner public cloud giant in key markets as it looks to provide resellers with more choices Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 May 2022
NetApp supports partners on the journey to hybrid
Cloud data player prepared to support those that are looking to move into a position where they can deliver high value to customers Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 May 2022
Dell ‘making big bets’ on telco and edge
Vendor’s channel execs weigh in on market opportunity for partners at Global Channel Summit Continue Reading
By- MicroScope contributor
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E-Zine
06 May 2022
MicroScope: Charging at SME security challenges
With cyber threats growing, SMEs have to improve their security position, and the channel is best placed to support that aim. Read all about improving security, how sustainability is more important than ever in channel conversations, and the impact of hybrid working Continue Reading
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News
04 May 2022
NetApp: View the public sector as a series of sub-verticals
A one-size-fits-all approach is not going to work effectively in the public sector, according to research and experience gained by the vendor Continue Reading
By- Simon Quicke, Microscope Editor
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News
03 May 2022
Dell adds cyber cloud protection to Apex
Vendor continues to build out capabilities of its as-a-service portfolio with more support for those worried about data in multi-cloud environments Continue Reading
By- Simon Quicke, Microscope Editor
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News
29 Apr 2022
Computacenter Q1 indicates life is getting back to normal
It’s been difficult to talk about season patterns with a pandemic raging, but as we all learn to live with Covid, there are signs that this also means getting used to more familiar trading conditions Continue Reading
By- Simon Quicke, Microscope Editor
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News
29 Apr 2022
Kaseya CEO explains the move for Datto
Following the recently announced acquisition, the boss at MSP specialist Kaseya speaks to MicroScope about the context for the deal and why it was attracted to its rival Datto Continue Reading
By- Simon Quicke, Microscope Editor
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News
28 Apr 2022
WatchGuard owner sets sights on MSP growth
Vector Capital has become majority owner of the security firm with a strategy of appealing to managed service providers Continue Reading
By- Simon Quicke, Microscope Editor
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News
25 Apr 2022
Professional services firms suffer skills gaps and legacy system issues
Research from Unit4 covering the state of the European market reveals optimism, but concerns about barriers to growth Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Apr 2022
Dell steps up retail edge support, flags channel opportunity
Vendor introduces more offerings for the retail sector, with UK channel boss urging partners to take a look at the market Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Apr 2022
Version 1 lands fresh private equity backer with Partners Group
Track record of the business and position in supporting digital transformation attracted finance player, which has become majority shareholder Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Apr 2022
Distology: MSSP consolidation is a customer concern
Distributor shares findings of research that gave customers an opportunity to say where they felt the disruption to the industry was coming from in the next few years Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 Apr 2022
GTDC: Pandemic has accelerated distribution’s digital drive
Newly launched podcast from the industry organisation summarises the position of distributors two years on from the arrival of Covid-19 Continue Reading
By- Simon Quicke, Microscope Editor
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News
13 Apr 2022
MSPs remain ransomware targets
ConnectWise Threat Report reveals the extent to which managed service providers are in the crosshairs of criminals Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Apr 2022
Content+Cloud picks up Microsoft Dynamics player Azzure IT
Acquisition comes just a few months after the channel player was itself a target of a deal that has given it more muscle in the market Continue Reading
By- Simon Quicke, Microscope Editor
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News
05 Apr 2022
K3 shows further evidence of its turnaround
Channel player shares FY21 numbers and underlines the progress made by its recently installed CEO to reshape the business Continue Reading
By- Simon Quicke, Microscope Editor
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News
05 Apr 2022
Nuvias: Channel positive on growth but divided on hybrid working
Distributor Nuvias shares its latest research into the state of the UK channel, with mixed views around hybrid working Continue Reading
By- Simon Quicke, Microscope Editor
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News
01 Apr 2022
Trustmarque starts fresh chapter under OEP ownership
Sale by previous owner Capita is completed, giving the firm the chance to talk about its ambitions for the future Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
01 Apr 2022
MicroScope: Can life ever really be simple for partners?
In this issue, discover whether simplifying programmes and interactions with partners is achievable, and what barriers stand in the way for vendors looking to make life easier. Also read about why reskilling in a post-pandemic world is key to boosting industry, and learn about what to expect from the manufacturing sphere over the next year Continue Reading
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News
31 Mar 2022
Ultima launches cloud analysis tool
Channel player confident it can save SMEs money with free assessment that will identify savings and areas for security improvement Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Mar 2022
ECSC delivers a year of progress
Security player ECSC delivers growth in its latest financial results, and has reasons to look at the rest of this year with a sense of optimism Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Mar 2022
Numerous factors supporting Softcat growth
Channel player shares H1 numbers, with all the signs pointing to its momentum continuing Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Mar 2022
Perfect Image adds MSP muscle with Technique buy
Acquisition of managed services player adds more UK coverage and a dedicated MSP operation Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Mar 2022
Productivity and customer experience main areas of channel focus
Latest insights shared by Agilitas indicate where the priorities are for channel leaders as they look to react to customer needs Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Mar 2022
Microsoft makes major changes to partner programme
For the first time in a decade and a half, Microsoft is renaming and reconstituting its partner programme, with an emphasis on meeting customer needs Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Mar 2022
Computacenter delivers a solid FY21
Channel player continues to deliver growth with signs that its expansion into the US is already having a positive impact on the business Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Mar 2022
Bytes trading update signals strong FY numbers coming
Channel player Bytes updates markets ahead of more details of its fiscal year performance coming later this spring Continue Reading
By- Simon Quicke, Microscope Editor
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News
11 Mar 2022
SolarWinds CEO on life after Sunburst
Last year was dominated by the cyber attack, but the firm has learnt from that experience and has a clear strategy for the future Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Mar 2022
CrowdStrike ushers in new channel chief after decent growth
Vendor shuffles its management pack after announcing triple-digit growth in its MSSP business in the last fiscal year Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Mar 2022
Deep Instinct still on the hunt for MSSPs
Security player has been building its partner base and continues to keep the door open for more to sign up Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Mar 2022
Kaseya: Compliance and security top of mind for MSPs
Vendor shares insights into the managed services market that show many are reacting to customers’ requests for improved security and reduced risk Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
04 Mar 2022
MicroScope: Taking the steady approach to becoming an MSP
In this issue, take a closer look at the risks and pitfalls on the journey to becoming a manages services provider, read about expected ongoing change and consolidation in the year ahead, and discover what experts have to say on the skills and supply chain shortages Continue Reading
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News
03 Mar 2022
MSPs getting stuck in ‘digital impasse’
Ingram Micro Cloud shines light on a market that has experienced high growth and the challenges for MSPs in keeping up with the pace of change Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Feb 2022
My channel take: Stefanie Hammond, N-able
The latest to share details of their channel career journey is the executive from the managed services specialist N-able Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Feb 2022
Tech Data adds more services and support around power protection
Distributor Tech Data reacts to calls from partners for more assistance selling and supporting power protection technology Continue Reading
By- Simon Quicke, Microscope Editor
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News
15 Feb 2022
Crayon and RM share solid numbers
Managed services provider and educational player release updates around the progress made in the last fiscal year Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 Feb 2022
SCC snaps up Civica’s Licensing and Cloud Software Lifecycle business
Consolidation in the channel continues with SCC adding more depth to its software services position Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
14 Feb 2022
Balancing the risks as an MSP
There is a growing trend among partners in converting into managed service providers – but are there risks to this approach that the channel needs to be aware of? Continue Reading
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Opinion
14 Feb 2022
Predictions for the manufacturing industry in 2022 and beyond
Jason Chester, director of global channel programmes at InfinityQS, provides his thoughts on what we can expect to see from the manufacturing industry over the next 12 months and beyond Continue Reading
By- Jason Chester, InfinityQS
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News
10 Feb 2022
EMEA sales improving at Insight
Firm’s recently installed CEO gets the chance to share some upbeat numbers as the channel player looks back on 2021 Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Feb 2022
CDW delivers robust 2021 financials
Channel player has shown resilience over the course of what was another challenging year for the IT market Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
08 Feb 2022
The cyber risk threat landscape to MSPs and SMEs
Ryan Weeks, CISO at Datto, shares his thoughts about what is happening in the market from a security point of view Continue Reading
By- Ryan Weeks, CISO, Datto
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News
04 Feb 2022
Canalys: Global Q4 cloud services spend tops $50bn
Fourth quarter of 2021 saw records broken as customers continued to shift more of their operations to the cloud Continue Reading
By- Simon Quicke, Microscope Editor
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News
02 Feb 2022
Channel needs to get sustainability message to protect bottom line
Research from DataSolutions and Hoxton Macs underlines the risk of losing contracts and denying customers savings for those that fail to get to grips with sustainability Continue Reading
By- Simon Quicke, Microscope Editor
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News
28 Jan 2022
Kaseya boss looking for strong 2022
After a difficult 2021, the boss of IT software provider Kaseya is looking to make this a year that will be remembered for the right reasons Continue Reading
By- Simon Quicke, Microscope Editor
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News
28 Jan 2022
Capita offloads Trustmarque
Divestment strategy continues with sale of software and services player as Capita prunes its portfolio Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
28 Jan 2022
Emerging digital service models: Addressing the need to prevent downtime
Schneider Electric UK and Ireland’s channel director shares his views about the opportunities for the channel on ensuring systems remain powered Continue Reading
By- Karlton Gray
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News
26 Jan 2022
Kaspersky MSP growth plans are delivering
Security vendor has been working for three years to grow its managed service base and the results show those efforts have reaped rewards Continue Reading
By- Simon Quicke, Microscope Editor
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News
26 Jan 2022
SCC extends HMRC deal
Channel player gets another five-year contract worth £91m to continue to work with the government’s tax department Continue Reading
By- Simon Quicke, Microscope Editor
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News
25 Jan 2022
StayLinked flags IIoT channel opportunity
Users’ need for help connecting legacy technology with digital ambitions is an area where partners can play a role Continue Reading
By- Simon Quicke, Microscope Editor