Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
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News
14 Feb 2025
Channel catch-up: News in brief
Geographic expansion, partner programmes, fresh warehouses and attempts to increase trust levels in artificial intelligence have all been happening over the past few days Continue Reading
By- Simon Quicke, Microscope Editor
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News
13 Feb 2025
Advania UK unveils unified leadership team
To integrate its recent acquisitions, Microsoft partner Advania UK has established a structure to oversee all operations Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
21 Jun 2019
Shifting business model to benefit from the rise in cloud
Channel partners will need to undergo their own version of digital transformation to take full advantage of the shift to cloud Continue Reading
By- Scott Murphy, Ingram Micro UK
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News
20 Jun 2019
Channel consolidation continues with trio of deals
This year has already seen plenty of action on the mergers and acquisitions front and this week has added another three deals to the list Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Jun 2019
The MSP journey starts with identifying skills and vendors
Advice for those looking to move into managed services came out of an online Q&A on the back of MSP Day last month Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 Jun 2019
HPE to go fully as a Service
The firm has set 2022 as the deadline all of its portfolio will be available on an as a Service basis with the channel playing a key role delivering it Continue Reading
By- Simon Quicke, Microscope Editor
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News
11 Jun 2019
SMEs still not getting the cloud
Small firms are crying out for education around the cloud with many not using the technology Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Jun 2019
MSPs told to be wary of the CSP model
A channel event in Canada will resonate with managed service players here who are worried about losing customer relationships Continue Reading
By- Simon Quicke, Microscope Editor
- 07 Jun 2019
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News
06 Jun 2019
Goodbye Daisy Partner Services and hello Allvotec
Daisy Partner Services is to be rebranded and given more independence as voice and data specialist Allvotec Continue Reading
By- Simon Quicke, Microscope Editor
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News
04 Jun 2019
Security vendors reaching out to MSP community
One of the themes of InfoSec is the ongoing move by vendors to appeal to the managed service provider community Continue Reading
By- Simon Quicke, Microscope Editor
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News
04 Jun 2019
Tech Data increasing managed security services support
Distributor rolls out a programme to support those resellers looking to make the shift into the MSSP market Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 May 2019
Customers struggling with cloud security
Research from Claranet has revealed that many customers are finding it difficult to find the in-house resources to handle cloud security issues Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
24 May 2019
Brexit crisis: How are businesses coping?
Theresa May’s impending departure has only deepened the confusion surrounding Brexit – so what does the business community make of it all? Continue Reading
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News
23 May 2019
MSP Day: More education needed but the future is bright
The second annual MSP Day has arrived and with it research into what is happening with the managed services community Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 May 2019
SMEs increasing looking to MSPs
Datto's latest State of the MSP report paints a picture of a market in rude health that is enjoying an expanding customer base and widening service offerings Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 May 2019
Recarta acquisition extends vendor relationships and infrastructure expertise
The IBM partner joins the growing list of resellers that have struck acquisitions this year after picking up Möbius Business Technologies Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 May 2019
Barracuda enlists partners to hit $1 billion target
Barracuda CEO reveals growth plans to partners during firm's channel get together Continue Reading
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News
15 May 2019
Oncore IT and Node4 hit the acquisition trail
Both firms bolster their activities through purchases that will deliver unified comms for Oncore IT and SaaS skills for Node4 Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 May 2019
Insight makes hire to support services ambitions
Channel player brings on board more expertise to grow its services ambitions across EMEA Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 May 2019
Nutanix encouraging partners to develop HCI skills
The vendor is keen to get partners moving upstream to deliver hyper converged infrastructure products and services Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 May 2019
Kaseya CEO: MSPs are dealing with the biggest issues in SME IT
Managed service providers are being looked to from customers struggling to deal with increasing complexity Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 May 2019
MSPs have to address the security dimension
The need for managed service providers to push the security conversation with users has emerged as one of the key themes of the SolarWinds MSP event in Amsterdam Continue Reading
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Feature
03 May 2019
Channel enjoys a strong start to the year
Just how has this year been going? There is no better way to find out than ask a number of those working in the channel Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
30 Apr 2019
Ransomware and the danger of MSP lock-out
Recent attacks on managed service providers have highlighted remote monitoring and management vulnerabilities, reinforcing the need for a security-centric approach in MSPs’ foundational practices Continue Reading
By- Jason Howells, Barracuda MSP
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News
26 Apr 2019
SolarWinds and AdEPT both on the acquisition trail
Some changes in the IT services channel with a couple of deals designed to bolster the portfolios that are being offered by SolarWinds and AdEPT Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 Apr 2019
Digital transformation spending flooding across all verticals
IDC is forecasting strong customer investments in digital transformation projects but the channel needs to make sure the focus is on more than just spending on tech Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Apr 2019
Data-driven services key to partner success, says Schneider
Vendor claims data analysis offers MSPs differentiation as their businesses move to the edge Continue Reading
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News
10 Apr 2019
HaaS already an option for many customers
Hardware as a Service is a model already being used by plenty of customers according to research from Spiceworks Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Apr 2019
WatchGuard makes life easier for MSPs
The security player has launched a cloud platform to support its managed service partners Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Apr 2019
Adept4 looks at legal options after customer cans contract
The managed services provider is looking at its options after a customer handed it a termination notice Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
04 Apr 2019
Channel opportunities stack up in managed print services
We identify the opportunities presented by managed print services and consider the pros and cons for partners seeking to sell such services Continue Reading
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News
02 Apr 2019
Rapid7 acquires NetFort
Security player adds more muscle to its cloud platform with acquisition that will add network visibility and analysis tools Continue Reading
By- Simon Quicke, Microscope Editor
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News
29 Mar 2019
Security world moving more to subcription model
Vendors are being advised to make sure that the channel can support that shift away from traditional ways of purchasing security hardware and software Continue Reading
By- Simon Quicke, Microscope Editor
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News
26 Mar 2019
Time and money holding back IT pro skills development
Those delivering technological solutions for customers are only too aware that the world is changing and skills need to be developed but as SolarWinds has uncovered its not quite that simple Continue Reading
By- Simon Quicke, Microscope Editor
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News
26 Mar 2019
Datto looking to increase MSP sales and marketing support
The managed services specialist has shared its list of attributes that make a world class MSP and indicated that it could provide more help to those looking to increase their sales and marketing activities Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Mar 2019
Fujitsu adds vDaaS to the options on offer to MSPs
Vendor continues to add more options for channel partners adding a virtual desktop infrastructure proposal to the list Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Mar 2019
QBS Technology Group acquires MSP focused distributor Zedsphere
Acquisitive channel player makes a move to add hundreds of reseller relationships and more cloud expertise Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 Mar 2019
SysGroup boss charting a course to become an MSP powerhouse
In the eleven months he has been at the helm Adam Binks has set out a course that should see the business expand significantly Continue Reading
By- Simon Quicke, Microscope Editor
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News
13 Mar 2019
MSPs guarding themselves against ransomware fallout
No one wants to be blamed after an attack, least of all the managed service provider, and more are taking steps to ensure they are not in the firing line Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Mar 2019
Computacenter breaks through £4bn revenue barrier
The channel player has released its 2018 year results breaking new ground and indicating that there is more growth to come Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
08 Mar 2019
Adapt for the era of virtual distribution
Virtual distribution – the delivery of subscription services rather than physical products – is a growing IT trend. We consider what this means for channel businesses and how they can remain relevant in this changing IT world Continue Reading
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News
28 Feb 2019
Journey to the cloud not a straight line from A to B
Campaign from Cogeco Peer 1 to help customers understand that moving to the cloud can be more complex than some might think Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
27 Feb 2019
Help us to help you – how the customer-first model helps you empower your business
We are in the middle of the fourth industrial revolution, with technologies such as the internet of things, data analytics, artificial intelligence and cloud-based business management tools a regular talking point. But technology alone won’t solve productivity bottlenecks and open new avenues for growth. There is a bigger picture that cannot be ignored – it starts with the customer Continue Reading
By- Thomas Honoré, Columbus
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News
27 Feb 2019
Cloudflare open to channel expansion
Cloud based security and web performance player is keen to expand its UK channel relationships Continue Reading
By- Simon Quicke, Microscope Editor
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News
26 Feb 2019
ConnectWise looking at sale to private equity player
The MSP tools specialist has announced its intention to accept an acquisition offer from Thoma Bravo Continue Reading
By- Simon Quicke, Microscope Editor
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News
25 Feb 2019
SMEs failing to embrace innovation
The channel ill need to do a lot of hand holding to help more SMEs embrace some of the latest technological innovations Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Feb 2019
Foresite to use funding to build partner network
The cyber security specialist is looking to build its partner network across EMEA after getting backing from an investor Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 Feb 2019
Channel has to do more to help SMEs with IoT and AI
Cloud Industry Forum and Ingram Micro Cloud urge resellers to do more to help users overcome hurdles holding back emerging tech adoption Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
13 Feb 2019
Electric cars could be the vehicles for a channel coup
Electric cars could have a more profound effect than simply just helping drivers get from A to B argues Nick Booth Continue Reading
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News
12 Feb 2019
Fear of failure a digital transformation barrier
KCOM has taken a closer look at what is holding back customer innovation Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Feb 2019
Asolvi makes another UK acquisition with Vantage Computing deal
The service management specialist has made it two deals in two months so far in 2019 Continue Reading
By- Simon Quicke, Microscope Editor
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News
11 Feb 2019
Firstcom Europe expands UK footprint with Telesis buy
The cloud comms player has ambitions to increase revenues and is using acquisition as one of the ways of getting there Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 Feb 2019
MSPs need to cut down on customer churn
Research has shown that most MSPs have no problem gaining new customers the problem is keeping them Continue Reading
By- Simon Quicke, Microscope Editor
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News
05 Feb 2019
Pulseway extends MSP support
Firm identifies marketing challenge faced by many MSPs and moves to help plug the gap Continue Reading
By- Simon Quicke, Microscope Editor
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News
05 Feb 2019
Cloud providers need to build channel trust
The big cloud providers need the channel to help widen sales but Canalys has warned they must generate more trust in those relationships Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
30 Jan 2019
What has the channel ever done for digital transformation?
How the channel can play an important role in the drive for digital transformation Continue Reading
By- Karl Roe, Nuvias Group
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News
30 Jan 2019
CompTIA reveals the trends the channel must track
The industry organisation has pulled together its thoughts about what the rest of the year will hold Continue Reading
By- Simon Quicke, Microscope Editor
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News
29 Jan 2019
Dell calls for more digital transformation progress
The vendor has revealed the findings of global research into the progress in the adoption of digital transformation Continue Reading
By- Simon Quicke, Microscope Editor
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News
28 Jan 2019
Brexit is hitting IT spending
Research confirms what many in the channel had already experienced with customers hitting the pause button on IT projects Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 Jan 2019
Citrix identifies existing customer opportunity
The CEO of Citrix has revealed that the company believes it has only just scratched the surface with its customer base Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Jan 2019
Brexit has accelerated move to services
With some customers putting hardware spending on pause, the shift to services has been accelerated Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Jan 2019
CloudHealth partner programme set for 2020 re-launch
Following its acquisition by VMware, CloudHealth will overhaul its channel programme Continue Reading
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News
17 Jan 2019
Fujitsu aims to lower risk for MSPs with uSCALE option
The vendor continues to roll out more offerings to support the service providers in the channel looking for support and flexibility Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Jan 2019
Datto confirms Weller as CEO
New Datto CEO talks about potential acquisitions and plans to maintain ‘open ecosystem’ for partners Continue Reading
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E-Zine
07 Jan 2019
MicroScope: Leading the way with SD-WAN
In this issue, read about how to help partners on their SD-WAN journey, as well as get up to date with the security predictions for the year ahead Continue Reading
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News
04 Jan 2019
The channel opportunities in 2019
There are plenty of areas that should excite the channel as the year kicks off Continue Reading
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News
04 Jan 2019
Clock ticking on the traditional reseller approach
The warnings have been sounded before but this year with demand for digital transformation and greater system integration those not delivering services will find life difficult Continue Reading
By- Simon Quicke, Microscope Editor
- Billy MacInnes
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News
03 Jan 2019
TIG snaps up netConsult
Cloud service player gets millions in investment and moves to add financial sector consultant netConsult Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
02 Jan 2019
Insight 2019 technology predictions
Michael Guggemos, CIO of Insight, shares his thoughts about what will be the key issues for the channel in the months ahead Continue Reading
By- Michael Guggemos, CIO of Insight
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News
20 Dec 2018
2018 review: The main channel themes
With the last days of December drawing near it's time to look back at the year that has passed before we do it all over again in 2019 Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 Dec 2018
Keeping it local and vertical paying off for Circle IT
The firm has seen strong double digit growth in turnover for its latest fiscal year Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Dec 2018
Ultima Business Solution boss praises the possibilities of automation
Scott Dodds is a believer in the advantages that automation can bring customers after the firm adopted the technology itself Continue Reading
By- Simon Quicke, Microscope Editor
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News
13 Dec 2018
Acquisitions fuel Claranet revenue growth
The managed hosted player has reported decent improvements in revenue thanks in part to the acquisitions it made over the course of its last fiscal year Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
12 Dec 2018
Tech Data’s Advanced Solutions: 2019 channel predictions
Miriam Murphy, Senior Vice President EMEA , Advanced & Specialist Solutions at Tech Data shares some thoughts about what next year will hold Continue Reading
By- Miriam Murphy, Senior Vice President EMEA , Advanced & Specialist Solutions at Tech Data
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News
12 Dec 2018
Strong demand pushes Fujitsu MSP pilot programme live
The idea had been to start small and run a pilot but strong demand from partners meant that the vendor has gone live with its MSP programme Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Dec 2018
Ransomware clean up an issue for MSPs
Datto has warned that the fallout from a ransomware attack can cause problems for MSPs Continue Reading
By- Simon Quicke, Microscope Editor
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News
05 Dec 2018
Large enterprises requiring digital transformation help
The Cloud Industry Forum and BT have gone out to find out just what larger firms are doing on the digital transformation front Continue Reading
By- Simon Quicke, Microscope Editor
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News
05 Dec 2018
Panasonic lifts lid on growing hardware as a Service demand
The hardware player has been doing its own research to see the extent of the appetite for acquiring mobile devices on a subscription model Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Nov 2018
AWS hails year-on-year rise in leads and deal sizes for cloud channel partners
During the Global Partner Keynote at the AWS re:Invent user conference in Las Vegas, the firm’s vice president of global alliances ecosystems and channels, Terry Wise, revealed how its sales enablement efforts are paying off for partners Continue Reading
By- Caroline Donnelly, Senior Editor, UK
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News
26 Nov 2018
SysGroup investments in sales and marketing hit H1 numbers
The managed services player has chosen to invest in improving its staff and has revealed there are signs that it is a strategy that will deliver Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Nov 2018
Disappointing H1 costs Redcentric chief executive his position
Managed service player reacts swiftly to take steps to get the firm back to growth Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Nov 2018
Lack of skills holding back customer moves to digital transformation
Dell and Intel wanted a better picture of what's happening in the mid and enterprise market in terms of digital transformation and the findings indicate there are opportunities for resellers to support customers Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Nov 2018
SME customers changing before the channel's eyes
Digital transformation is changing the SME customer base according to Ricoh and CIOs are struggling with it finds InterSystems Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 Nov 2018
CIF: Channel needs to help plug digital skills gap
In a situation that has echoes of how users first got to grips with cloud there are skill shortages around digital transformation Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Nov 2018
Rackspace: Blocks will benefit channel and a UK welcome for RelationEdge
Rackspace expects its flexible service blocks approach will benefit the channel and the firm has introduced RelationEdge to the UK Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Nov 2018
VMware on a journey to rebuild partner programme
The vendor's recently appointed channel chief has shared her plans for rebuilding the firm's partner programme Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Nov 2018
DXC Technology revenues dragged down by digital contract issues
Slowness with some digital contracts and issues in the maintenance business hurt Q2 numbers Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Nov 2018
Services the area of focus for VMware channel partners
The vendor is keen to make sure that the channel can deliver services around its portfolio Continue Reading
By- Simon Quicke, Microscope Editor
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News
05 Nov 2018
Muller all set for top job at expanding MSP Timico
Former Daisy boss revealed as incoming CEO at managed service player just days after the firm strikes an acquisition Continue Reading
By- Simon Quicke, Microscope Editor
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News
02 Nov 2018
Datto “accelerating innovation” with latest updates
Vendor believes more frequent update cycle is better for managed service providers Continue Reading
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News
01 Nov 2018
Datto reveals European growth amidst changes
Datto’s interim chief talks company’s future against the backdrop of a European partner event Continue Reading
- 31 Oct 2018
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News
31 Oct 2018
UK delivers double digit revenue growth for CDW
It has been a good Q3 and a decent first nine months of the year for CDW's operations in the UK Continue Reading
By- Simon Quicke, Microscope Editor
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News
31 Oct 2018
Weak UK market conditions impact Computacenter's Q3
After a strong first half the third quarter has been more subdued for the channel player Continue Reading
By- Simon Quicke, Microscope Editor
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News
30 Oct 2018
Schneider Electric increases options for MSPs
The power specialist is rolling out a management service across Europe that should appeal to MSPs Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
29 Oct 2018
Are the good old days coming back?
Long lunches and conversations of substance are things that Nick Booth hopes will return Continue Reading
By -
Feature
26 Oct 2018
The attraction of TaaS
Offering technology and desktops as a service sounds like a good approach for the channel to take and the early adopters are urging more to get involved Continue Reading
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News
18 Oct 2018
Outsourcing market suffering Brexit impact
Deals in the UK have been smaller than elsewhere in EMEA as customers look to trim back spending ahead of uncertain economic times Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Oct 2018
CompTIA: Channel leaders must have one eye on the future
The industry organisation has used its UK community event to talk of the need to look to the future as well as the present Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Oct 2018
Exceptional market conditions boost Softcat
Chanel player reaches revenue milestone and heralds strong 2018 with a slight note of caution about what lies ahead Continue Reading
By- Simon Quicke, Microscope Editor
- 16 Oct 2018