Customer Relationship Management (CRM) Services

The market for customer relationship management (CRM) services has expanded, as back-office and front-office functions have started to merge with a need for more real-time information. Customer retention is crucial in difficult times and resellers armed with the right CRM software tools will find customers of all sizes keen to take advantage of what they can offer.

  • E-Zine 01 Feb 2023

    MicroScope: Opportunities in security

    In this month’s issue, we explore the possibilities for the channel to make its mark with security services, and take a closer look at whether the ChatGPT revolution brings more benefits or negatives with it Continue Reading

  • E-Zine 02 Dec 2022

    MicroScope: Dealing with rising prices

    With prices rising, many are looking at what costs to cut – yet in the channel, the opposite might prove for better business. In this issue, read about how to navigate the cost issue, learn about the growing area of security, and learn about how to create a more appealing employment experience to attract talent Continue Reading