Customer Relationship Management (CRM) Services
The market for customer relationship management (CRM) services has expanded, as back-office and front-office functions have started to merge with a need for more real-time information. Customer retention is crucial in difficult times and resellers armed with the right CRM software tools will find customers of all sizes keen to take advantage of what they can offer.
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News
07 Jul 2025
Channel moves: Who’s gone where?
Moves this past week at BCS, 8x8, Leaseweb, Alteryx, CyberArk and TrafficGuard Continue Reading
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E-Zine
02 May 2025
MicroScope: Getting partner programmes right
Partner programmes promise support and benefits, but there’s a real need to recognise true value and reward channel players that go the extra mile. Also read about encouraging partners to make the move away from PSTN, and how it’s time for a rethink on refurbished tech Continue Reading
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News
17 Feb 2025
Channel moves: Who’s gone where?
Last week saw ATSG solidify its management structure after the Evolve IP merger, plus some personnel moves at BCS, Fivetran, Armis and Rimes Continue Reading
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News
30 Jan 2025
QBS Software picks up Prianto
Expansive distributor seeks to strengthen its EMEA position with a move for fellow channel player with wide geographical reach Continue Reading
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News
04 Dec 2024
Salesforce partners alerted to AI Agent opportunities
Vendor shares details of current state of UK’s ability to use AI as it looks to shake-up the market Continue Reading
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E-Zine
01 Nov 2024
MicroScope: MSPs are the future
The managed service model has swept the channel in recent years and looks like the approach for the long term – but does it need to change? Also, read about how to best prepare for an AI-driven future, as well as celebrate e92plus’s 35 years as a distributor Continue Reading
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News
03 Oct 2024
Kerv deepens Microsoft expertise with Inciper buy
Kerv’s acquisition is its first struck since the managed services player attracted a fresh backer earlier this year Continue Reading
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E-Zine
03 May 2024
MicroScope: The challenge of our time
In this issue, explore what you can do to help customers on their net-zero journeys as sustainability grows in importance in the boardroom. Also read up on the benefits of refurbished kit, and learn how Tech Channel Ambassadors are promoting careers to young people and reskillers Continue Reading
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E-Zine
01 Feb 2023
MicroScope: Opportunities in security
In this month’s issue, we explore the possibilities for the channel to make its mark with security services, and take a closer look at whether the ChatGPT revolution brings more benefits or negatives with it Continue Reading
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E-Zine
02 Dec 2022
MicroScope: Dealing with rising prices
With prices rising, many are looking at what costs to cut – yet in the channel, the opposite might prove for better business. In this issue, read about how to navigate the cost issue, learn about the growing area of security, and learn about how to create a more appealing employment experience to attract talent Continue Reading
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E-Zine
03 Oct 2022
MicroScope: 40 years of MicroScope
As we celebrate MicroScope’s 40 anniversary, we look back (and forward) to assess how the channel keeps changing, with experts weighing in with their opinions Continue Reading
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Feature
30 Sep 2022
The channel: Four decades of change
To celebrate MicroScope’s 40th anniversary, we ask channel leaders to reflect on the changes seen over the past four decades – a shift to software, and the emergence of the managed service provider and the cloud are among the highlights Continue Reading
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E-Zine
01 Sep 2022
MicroScope: The green agenda
Sustainability is now seen as a necessity for business to have on their agenda, so read about how the channel is turning green to capture customer attention. Also discover how the pandemic has changed sales forever and boosted the importance of relationships, as well as learn about how to handle currency fluctuations, rises and inflation Continue Reading
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News
09 May 2022
Tech Data enhances managed print offering
Distributor adds more depth to its OpenMPS cloud-based offering after getting partner feedback Continue Reading
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E-Zine
06 May 2022
MicroScope: Charging at SME security challenges
With cyber threats growing, SMEs have to improve their security position, and the channel is best placed to support that aim. Read all about improving security, how sustainability is more important than ever in channel conversations, and the impact of hybrid working Continue Reading
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News
12 Apr 2022
Content+Cloud picks up Microsoft Dynamics player Azzure IT
Acquisition comes just a few months after the channel player was itself a target of a deal that has given it more muscle in the market Continue Reading
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E-Zine
04 Mar 2022
MicroScope: Taking the steady approach to becoming an MSP
In this issue, take a closer look at the risks and pitfalls on the journey to becoming a manages services provider, read about expected ongoing change and consolidation in the year ahead, and discover what experts have to say on the skills and supply chain shortages Continue Reading
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Feature
14 Feb 2022
Balancing the risks as an MSP
There is a growing trend among partners in converting into managed service providers – but are there risks to this approach that the channel needs to be aware of? Continue Reading
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E-Zine
07 Jan 2022
MicroScope: Squaring up to ransomware
In this issue, discover how to best fend off the ever-increasing threat of ransomware, learn what the next stage of the data warehouse could be, and find out what leading channel experts believe awaits the industry in the year ahead Continue Reading
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E-Zine
03 Dec 2021
MicroScope: Valuing the MSP
In this month’s MicroScope, we look at why customers should be prepared to pay for the value offered by a managed service provider, identify the biggest drivers in the data storage market, and look at why some firms are struggling to get to grips with remote working. Read the issue now Continue Reading
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E-Zine
05 Nov 2021
MicroScope: Scaling the skills shortage
Navigating the challenges of retaining talent is an increasing concern for the channel, with many professionals set to change jobs – discover why this is and how big of a problem the industry faces. Also read about the increase in demand for anything as a service, and why exactly the channel keeps enduring through the years Continue Reading
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News
04 Oct 2021
Enterprise software an investment target
The channel has seen investment levels rise this year, and market dynamics are making those involved with supporting the changing working world attractive to backers Continue Reading
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E-Zine
01 Oct 2021
MicroScope: Choosing a channel career
In this issue, we explore whether more partners equals better business, and take a closer look at how IT consumption is changing thanks to subscription services. Also read a special feature looking into whether the channel offers good prospects for school-leavers hoping to start on a career path that could make a difference Continue Reading
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News
20 Sep 2021
K3 continues to slim down business with Sage unit sale
Pinnacle Computing adds more depth to its claim to be the leading Sage channel partner with the acquisition Continue Reading
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E-Zine
03 Sep 2021
MicroScope: Stepping forward after Covid
In this issue, discover what the lasting impact of Covid-19 is likely to be as the channel emerges into a post-pandemic world. Also discover more about disaster recovery for SMEs and how best to make a plan to protect your business, and read about an uptick in cloud-based contact centre-as-a-service solutions Continue Reading
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News
21 Jul 2021
Computacenter on track for another strong year
Computacenter issues trading update covering H1, with the business enjoying growth and positioned to build on that in the second half Continue Reading
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E-Zine
02 Jul 2021
MicroScope: Life on the edge
With opportunities around edge computing on the up, we ask experts to weigh in on how the channel can approach using the tech to its advantage. Also discover how to encourage employees to take cyber security lessons seriously, and how collaboration is key to growth this year Continue Reading
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News
01 Jul 2021
Coupa takes sustainability pitch to the channel
Business spend management specialist puts more emphasis on environmental product features as customers look to measure their green credentials Continue Reading
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E-Zine
07 May 2021
MicroScope: Exploring digital metamorphosis
Digital transformation is the buzz phrase, but is it more a question of evolution? In this issue, experts weigh in on digitisation and its effect on the world of work. Also read about local broadband providers aiming to improve internet connection and productivity, and find out how to tackle sales in a post-pandemic landscape Continue Reading
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E-Zine
09 Apr 2021
MicroScope: Chart course to Covid-19 recovery
Customers have had to react to changes caused by the pandemic, so what decisions have they made in the past year? In this issue, we explore how businesses have adapted to the new normal, different approaches to remote working, and take a look at the challenge of sustainability Continue Reading
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News
08 Mar 2021
Sabio moves for Salesforce partner makepositive
Customer experience specialist Sabio again turns to acquisition as a route to expanding its capabilities and market reach Continue Reading
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Feature
02 Mar 2021
Five-minute interview: Matt Nicholson, Trustwave
Matt Nicholson, EMEA channel manager at Trustwave, tells MicroScope about his early start in the channel but reveals he’s not a natural early riser Continue Reading
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News
14 Jan 2021
Kaseya CEO: MSPs stopped an SME catastrophe
The managed service community has kept many small and medium-sized enterprises going throughout the course of the pandemic, says Kaseya CEO Continue Reading
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E-Zine
08 Jan 2021
MicroScope – January 2021: Looking to the future
In this issue of MicroScope, take a look at what the year ahead holds for the channel after a largely positive 2020. Also discover why IAM technology is so important for post-pandemic cloud computing, and what approaches are fundamental to finding business success Continue Reading
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E-Zine
04 Dec 2020
MicroScope: Reasons to be positive for 2021
In this issue, discover why the continued digital transformation trend means 2021 is looking good for the channel. Also read how business processes can be optimised by adding artificial intelligence to the mix, and how the channel is looking at the challenge of sustainability Continue Reading
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Podcast
01 Dec 2020
The channel in the pandemic, datacentres for investors – Computer Weekly Downtime Upload podcast
In this episode of the Computer Weekly Downtime Upload podcast, Simon Quicke joins Caroline Donnelly, Clare McDonald and Brian McKenna to discuss how the IT channel has fared in the pandemic, how datacentres have evolved as investment assets, STEM education for children, and data strategy at Guide Dogs Continue Reading
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E-Zine
06 Nov 2020
MicroScope: Simplify the path to partner programmes
In this issue, discover how to navigate the complexity of channel partner programmes to best foster relationships, how business intelligence software is helping companies look beyond Covid-19, and why leaders are looking forward to 2021 Continue Reading
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News
12 Oct 2020
Nutanix looks for GSI growth
Pressure is increasing to demonstrate to customers that cost savings can be realised quickly, according to the GSI leader at Nutanix UK Continue Reading
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News
22 Jun 2020
Dell and Rackspace strengthen edge pitch
Vendors launch fresh products and services to make sure the channel has the answers that customers are increasingly looking for Continue Reading
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News
17 Jun 2020
Ingram Cloud Summit shares thoughts on the long view
Sessions at the distributor's virtual conference look beyond the current demands of the pandemic to what will be coming next Continue Reading
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News
16 Mar 2020
Sabio hits the acquisition trail again with DVELP buy
Customer experience specialist Sabio makes its eighth deal in the space of three years Continue Reading
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E-Zine
03 Feb 2020
MicroScope: Power to transform
In this issue, MicroScope asks experts what to expect in 2020, and the channel shares why change is necessary to thrive in different business environments Continue Reading
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News
13 Jan 2020
Sabio continues down acquisition path with Team vision buy
Customer experience player looks to Spain for its latest acquisition opting to snap up fellow CX specialist Team vision Continue Reading
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E-Zine
06 Dec 2019
MicroScope: Time for change
In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider Continue Reading
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Feature
20 Nov 2019
How to improve customer experience
Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners Continue Reading
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Opinion
07 Nov 2019
What’s in a name? Inside sales versus telesales
Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know? Continue Reading
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E-Zine
01 Nov 2019
MicroScope: The growing SD-WAN opportunity
After plenty of hype, software-defined wide-area networking is delivering revenues for the channel, but how are partners taking advantage of it? Also read about how to tackle the growing skills gap in the face of Brexit, and how businesses are supporting intelligent workspaces Continue Reading
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Opinion
17 Oct 2019
Digital transformation: How far are we really in the journey?
Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe? Continue Reading
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E-Zine
04 Oct 2019
MicroScope: What’s next for the channel?
The fourth quarter is the busiest in the channel, so we talk to experts to ask what technologies should be selling strongly in the coming months. Also, discover whether vendor certifications are really worth it, and what Brexit could mean for the GDPR sales pitch Continue Reading
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News
29 Aug 2019
Tech Data CEO points to Q2 results as validation of strategy
Rich Hume is keen to move the firm to higher value solutions and viewed the second quarter results as a sign that the strategy is delivering Continue Reading
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Feature
15 Aug 2019
Cyber security and the channel
Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
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Feature
12 Aug 2019
Control or shift – channel’s role in the move to business-led IT
What impact could the shift to business-led IT have on channel partners’ role with customers and the relationships they have grown and developed within customer organisations? Continue Reading
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E-Zine
05 Jul 2019
MicroScope: The effects of Brexit
Brexit is still to be delivered, but the channel has to carry on as usual – discover how executives are reacting to the effects of Brexit on business. Also read about the pros and cons of virtual storage, and how Barracuda is helping partners go further Continue Reading
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Opinion
24 Jun 2019
Why organisations cannot afford to get carried away with contact centre success
To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading
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Opinion
21 Jun 2019
Shifting business model to benefit from the rise in cloud
Channel partners will need to undergo their own version of digital transformation to take full advantage of the shift to cloud Continue Reading
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News
17 Jun 2019
CRM sellers advised to push cloud offerings
With three quarters of CRM sales heading into the cloud those looking to make revenues in the market need to have a strong SaaS offering Continue Reading
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News
24 May 2019
Salesforce reaches out to ISV community
The firm has made changes to its app platform to arm ISVs with more information about how their software performs Continue Reading
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Feature
24 May 2019
Brexit crisis: How are businesses coping?
Theresa May’s impending departure has only deepened the confusion surrounding Brexit – so what does the business community make of it all? Continue Reading
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Opinion
10 May 2019
A bridge too VAR
The expedition from VAR to MSP is not short of challenges but, equipped with the right map, ambitious companies can feel more confident in getting past first base. In the second part of his series, Predatar CEO Alistair Mackenzie takes a closer look at the importance of a strong culture and highlights why marketing should no longer be viewed as an afterthought Continue Reading
- Opinion 03 May 2019
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Opinion
25 Apr 2019
VAR from the madding crowd
Predatar’s CEO reflects on the transformation from VAR to MSP, highlighting some of the key milestones and the obvious pitfalls to avoid Continue Reading
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Feature
18 Apr 2019
How to protect your intellectual property
Just what is intellectual property and why does it matter to a small business? Here is some practical advice to protect the unique aspects of your business from competitors Continue Reading
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Opinion
04 Apr 2019
Why software patch management matters
When building a business case for software patch management, focus on its ability to protect against malware, ransomware, phishing and other security threats, thereby reducing the risk of downtime Continue Reading
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News
06 Mar 2019
Partner numbers and investment up at Salesforce
The CRM firm has revealed that it has grown its partner base and seen an increasing number go through certifications Continue Reading
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E-Zine
01 Mar 2019
MicroScope: Making tracks to SD-WAN growth
SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation Continue Reading
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Opinion
20 Feb 2019
Eight tips to lead your prospect from discovery to purchase
With stronger competition than ever, it can be difficult for the channel to help their teams succeed in their sales proposals – here are eight tips to help you on your way Continue Reading
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News
19 Nov 2018
Data will be flowing through the retail systems this Black Friday
Resellers that support the retail sector will be keeping a keen eye on how their customers react to the huge amounts of data that will be generated this coming weekend Continue Reading
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News
22 Aug 2018
ScanSource snaps up Salesforce partner Canpango
Another deal struck in a summer of consolidation sees ScanSource increase its CRM options with Canpango Continue Reading
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Opinion
08 Jun 2018
Pegasystems gives the channel the Infinity option
The way some companies use CRM is less engaging than enraging. But Pegasystems has a suite of tools to help resellers fix that for clients Continue Reading
- 31 May 2018
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News
18 May 2018
Salesforce leaning on partners in enterprise push
Channel thanked for the progress made so far but sizeable market opportunity is still there to address Continue Reading
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Opinion
08 May 2018
Are resellers ready for the race to multi-cloud?
Multi-cloud is here to stay and could offer resellers a chance to stand out from the crowd if they can rise to the challenge Continue Reading
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Opinion
13 Mar 2018
Twilio says it's time you gave your listening muscles a Flex
Most corporations use omni-channels for talking but they’ve got too little time for listening. Nick Booth thinks there’s plenty of scope for improvement Continue Reading
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Feature
25 Jan 2013
A trip down memory lane
Simon Quicke revisits some of the events that made the headlines during MicroScope's first decade in print – the heady days of the 1980s Continue Reading
