Customer Relationship Management (CRM) Services

Corporate E-mail Address:
You forgot to provide an Email Address.
This email address doesn’t appear to be valid.
This email address is already registered. Please login.
You have exceeded the maximum character limit.
Please provide a Corporate E-mail Address.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.

News : Customer Relationship Management (CRM) Services

August 29, 2019 29 Aug'19
Tech Data CEO points to Q2 results as validation of strategy

Rich Hume is keen to move the firm to higher value solutions and viewed the second quarter results as a sign that the strategy is delivering
June 17, 2019 17 Jun'19
CRM sellers advised to push cloud offerings

With three quarters of CRM sales heading into the cloud those looking to make revenues in the market need to have a strong SaaS offering
May 24, 2019 24 May'19
Salesforce reaches out to ISV community

The firm has made changes to its app platform to arm ISVs with more information about how their software performs
March 06, 2019 06 Mar'19
Partner numbers and investment up at Salesforce

The CRM firm has revealed that it has grown its partner base and seen an increasing number go through certifications

How to improve customer experience

Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners Continue Reading
Cyber security and the channel

Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
Control or shift – channel’s role in the move to business-led IT

What impact could the shift to business-led IT have on channel partners’ role with customers and the relationships they have grown and developed within customer organisations? Continue Reading

What’s in a name? Inside sales versus telesales

Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know? Continue Reading
Digital transformation: How far are we really in the journey?

Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe? Continue Reading
Why organisations cannot afford to get carried away with contact centre success

To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading