Customer Relationship Management (CRM) Services
Emerging revenue opportunities for the channel with digital transformation
Digital transformation is a phrase that means many things to many people but for it to have any real relevance to the channel then it needs to mean a chance to make money. This guide will share some of the recent developments in the channel and the latest thoughts about the issue.
News : Customer Relationship Management (CRM) Services
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August 29, 2019
29
Aug'19
Tech Data CEO points to Q2 results as validation of strategy
Rich Hume is keen to move the firm to higher value solutions and viewed the second quarter results as a sign that the strategy is delivering
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June 17, 2019
17
Jun'19
CRM sellers advised to push cloud offerings
With three quarters of CRM sales heading into the cloud those looking to make revenues in the market need to have a strong SaaS offering
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May 24, 2019
24
May'19
Salesforce reaches out to ISV community
The firm has made changes to its app platform to arm ISVs with more information about how their software performs
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March 06, 2019
06
Mar'19
Partner numbers and investment up at Salesforce
The CRM firm has revealed that it has grown its partner base and seen an increasing number go through certifications
In Depth : Customer Relationship Management (CRM) Services
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Cyber security and the channel
Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
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Control or shift – channel’s role in the move to business-led IT
What impact could the shift to business-led IT have on channel partners’ role with customers and the relationships they have grown and developed within customer organisations? Continue Reading
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Brexit crisis: How are businesses coping?
Theresa May’s impending departure has only deepened the confusion surrounding Brexit – so what does the business community make of it all? Continue Reading
Opinion : Customer Relationship Management (CRM) Services
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Why organisations cannot afford to get carried away with contact centre success
To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading
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Shifting business model to benefit from the rise in cloud
Channel partners will need to undergo their own version of digital transformation to take full advantage of the shift to cloud Continue Reading
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A bridge too VAR
The expedition from VAR to MSP is not short of challenges but, equipped with the right map, ambitious companies can feel more confident in getting past first base. In the second part of his series, Predatar CEO Alistair Mackenzie takes a closer look at the importance of a strong culture and highlights why marketing should no longer be viewed as an afterthought Continue Reading