Customer Relationship Management (CRM) Services
The Most Influential Women in UK Technology 2020
In this week's Computer Weekly, we announce our annual list of the Most Influential Women in UK Technology, and talk to this year's winner, Stemettes CEO and diversity campaigner Anne-Marie Imafidon. Meet our five Rising Stars and the latest entrants to our women in tech Hall of Fame. Read the issue now.
News : Customer Relationship Management (CRM) Services
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March 08, 2021
08
Mar'21
Sabio moves for Salesforce partner makepositive
Customer experience specialist Sabio again turns to acquisition as a route to expanding its capabilities and market reach
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January 14, 2021
14
Jan'21
Kaseya CEO: MSPs stopped an SME catastrophe
The managed service community has kept many small and medium-sized enterprises going throughout the course of the pandemic, says Kaseya CEO
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October 12, 2020
12
Oct'20
Nutanix looks for GSI growth
Pressure is increasing to demonstrate to customers that cost savings can be realised quickly, according to the GSI leader at Nutanix UK
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June 22, 2020
22
Jun'20
Dell and Rackspace strengthen edge pitch
Vendors launch fresh products and services to make sure the channel has the answers that customers are increasingly looking for
In Depth : Customer Relationship Management (CRM) Services
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Five-minute interview: Matt Nicholson, Trustwave
Matt Nicholson, EMEA channel manager at Trustwave, tells MicroScope about his early start in the channel but reveals he’s not a natural early riser Continue Reading
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How to improve customer experience
Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners Continue Reading
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Cyber security and the channel
Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
Opinion : Customer Relationship Management (CRM) Services
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What’s in a name? Inside sales versus telesales
Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know? Continue Reading
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Digital transformation: How far are we really in the journey?
Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe? Continue Reading
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Why organisations cannot afford to get carried away with contact centre success
To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading