Customer Relationship Management (CRM) Services

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News : Customer Relationship Management (CRM) Services

June 22, 2020 22 Jun'20
Dell and Rackspace strengthen edge pitch

Vendors launch fresh products and services to make sure the channel has the answers that customers are increasingly looking for
June 17, 2020 17 Jun'20
Ingram Cloud Summit shares thoughts on the long view

Sessions at the distributor's virtual conference look beyond the current demands of the pandemic to what will be coming next
March 16, 2020 16 Mar'20
Sabio hits the acquisition trail again with DVELP buy

Customer experience specialist Sabio makes its eighth deal in the space of three years
January 13, 2020 13 Jan'20
Sabio continues down acquisition path with Team vision buy

Customer experience player looks to Spain for its latest acquisition opting to snap up fellow CX specialist Team vision

How to improve customer experience

Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners Continue Reading
Cyber security and the channel

Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
Control or shift – channel’s role in the move to business-led IT

What impact could the shift to business-led IT have on channel partners’ role with customers and the relationships they have grown and developed within customer organisations? Continue Reading

What’s in a name? Inside sales versus telesales

Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know? Continue Reading
Digital transformation: How far are we really in the journey?

Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe? Continue Reading
Why organisations cannot afford to get carried away with contact centre success

To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading