Customer Relationship Management (CRM) Services

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News : Customer Relationship Management (CRM) Services

January 13, 2020 13 Jan'20
Sabio continues down acquisition path with Team vision buy

Customer experience player looks to Spain for its latest acquisition opting to snap up fellow CX specialist Team vision
August 29, 2019 29 Aug'19
Tech Data CEO points to Q2 results as validation of strategy

Rich Hume is keen to move the firm to higher value solutions and viewed the second quarter results as a sign that the strategy is delivering
June 17, 2019 17 Jun'19
CRM sellers advised to push cloud offerings

With three quarters of CRM sales heading into the cloud those looking to make revenues in the market need to have a strong SaaS offering
May 24, 2019 24 May'19
Salesforce reaches out to ISV community

The firm has made changes to its app platform to arm ISVs with more information about how their software performs

How to improve customer experience

Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners Continue Reading
Cyber security and the channel

Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
Control or shift – channel’s role in the move to business-led IT

What impact could the shift to business-led IT have on channel partners’ role with customers and the relationships they have grown and developed within customer organisations? Continue Reading

What’s in a name? Inside sales versus telesales

Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know? Continue Reading
Digital transformation: How far are we really in the journey?

Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe? Continue Reading
Why organisations cannot afford to get carried away with contact centre success

To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading