Customer Relationship Management (CRM) Services
News : Customer Relationship Management (CRM) Services
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October 04, 2021
04
Oct'21
Enterprise software an investment target
The channel has seen investment levels rise this year, and market dynamics are making those involved with supporting the changing working world attractive to backers
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September 20, 2021
20
Sep'21
K3 continues to slim down business with Sage unit sale
Pinnacle Computing adds more depth to its claim to be the leading Sage channel partner with the acquisition
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July 21, 2021
21
Jul'21
Computacenter on track for another strong year
Computacenter issues trading update covering H1, with the business enjoying growth and positioned to build on that in the second half
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July 01, 2021
01
Jul'21
Coupa takes sustainability pitch to the channel
Business spend management specialist puts more emphasis on environmental product features as customers look to measure their green credentials
In Depth : Customer Relationship Management (CRM) Services
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Five-minute interview: Matt Nicholson, Trustwave
Matt Nicholson, EMEA channel manager at Trustwave, tells MicroScope about his early start in the channel but reveals he’s not a natural early riser Continue Reading
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How to improve customer experience
Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners Continue Reading
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Cyber security and the channel
Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
Opinion : Customer Relationship Management (CRM) Services
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What’s in a name? Inside sales versus telesales
Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know? Continue Reading
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Digital transformation: How far are we really in the journey?
Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe? Continue Reading
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Why organisations cannot afford to get carried away with contact centre success
To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading