Sales and Customer Management
Emerging revenue opportunities for the channel with digital transformation
Digital transformation is a phrase that means many things to many people but for it to have any real relevance to the channel then it needs to mean a chance to make money. This guide will share some of the recent developments in the channel and the latest thoughts about the issue.
News : Sales and Customer Management
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August 13, 2019
13
Aug'19
How to help businesses reach their digital goals
With digital transformation a hot trend in IT right now, the channel’s ability to help organisations hit the sweet spot in this pursuit could attract a lot of attention from potential customers
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August 07, 2019
07
Aug'19
Digital transformation leadership a problem for users
NTT research has highlighted issues around the expertise of those leading digital transformation efforts and Kyocera has highlighted the need to concentrate on people as well as technology
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August 01, 2019
01
Aug'19
Channel taking steps to improve customer experience
CompTIA has found that resellers are starting to get on board with improving customer experience strategies to remain competitive
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July 30, 2019
30
Jul'19
Cisco increasing channel digital marketing support
Vendor brings together various marketing initiatives under one umbrella to help the channel reach out to customers more effectively
In Depth : Sales and Customer Management
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Cyber security and the channel
Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
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Control or shift – channel’s role in the move to business-led IT
What impact could the shift to business-led IT have on channel partners’ role with customers and the relationships they have grown and developed within customer organisations? Continue Reading
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Interview: Simon England, Nuvias CEO
With the first quarter of his tenure completed the boss of Nuvias shared his thoughts about his role leading the distributor Continue Reading
Opinion : Sales and Customer Management
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What makes a great managed security service provider?
With an increasingly challenging threat landscape, being a successful MSSP can be a struggle. Making sure customers stay safe is critical to the success of your business, which is why understanding what makes a great MSSP is crucial for you to be able to make informed choices that will prove beneficial to the company Continue Reading
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What are the risks of not responding to a critical alarm in time?
When selling management tools, managed service providers need to educate users about the importance of acting on the alarms generated by such equipment Continue Reading
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Why organisations cannot afford to get carried away with contact centre success
To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading