Sales and Customer Management
Emerging revenue opportunities for the channel with digital transformation
Digital transformation is a phrase that means many things to many people but for it to have any real relevance to the channel then it needs to mean a chance to make money. This guide will share some of the recent developments in the channel and the latest thoughts about the issue.
News : Sales and Customer Management
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November 29, 2019
29
Nov'19
Veeam UK channel boss looking to widen partner support
The recently installed UK channel boss is planning to increase the support it offers a wider number of partners as well as looking to exploit its alliances for the benefit of resellers
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November 26, 2019
26
Nov'19
Support for business and tech called for from next government
Channel and business groups set out their wish list for whoever wins the keys to Number 10 next month
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November 19, 2019
19
Nov'19
CompTIA: Pressure on channel to change
Industry association is encouraging resellers to step out of their comfort zones and embrace change
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November 14, 2019
14
Nov'19
Customer experience driving collaboration investments
Improving customer experience is one of the main factors behind the decision by users to invest in unified comms and collaboration tools
In Depth : Sales and Customer Management
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How to improve customer experience
Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners Continue Reading
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Q&A: Angela Whitty, managing director, UK&I partner organisation, Cisco
Cisco’s UK channel chief shares some views on the year ahead and the progress made in the 2019 financial year Continue Reading
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SD-WAN: How channel can make net gains
How prepared are channel partners to take advantage of the rapidly growing SD-WAN market? Continue Reading
Opinion : Sales and Customer Management
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IoT security: A winning strategy for MSSPs
Don’t let your clients’ IoT initiatives make them vulnerable to cyber attacks Continue Reading
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What’s in a name? Inside sales versus telesales
Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know? Continue Reading
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What resellers want: Countering customer frustrations
Alex Tatham, managing director of Westcoast, discusses his conclusions from the results of the company’s recent survey Continue Reading