Unified Communications (UC) Services news, help and research

News : Unified Communications (UC) Services

September 07, 2021 07 Sep'21
Users say utilising technology is a major challenge

Research from Daisy Corporate Services lifts the lid on the concerns customers have around using and exploiting technology in the next 12 months
August 06, 2021 06 Aug'21
TelcoSwitch bolsters Scottish position with SureVoIP buy

Unified comms specialist TelcoSwitch strikes third deal of the year as it continues to expand portfolio and add expertise
July 15, 2021 15 Jul'21
Unified comms growth slowing but still well above pre-pandemic levels

Research from Context paints a picture of a market that has seen serious increases in demand over the course of the coronavirus pandemic
June 30, 2021 30 Jun'21
Channel warned comms contracts not flexible enough

Comms player highlights a negative reaction from some customers to mutli-year contracts

2021 predictions: Cloud, comms and remote working

There are reasons for the channel to feel optimistic about the year ahead on numerous technology fronts Continue Reading
Five-minute interview: Todd Carothers, CounterPath

This time around, our probing questions are posed to Todd Carothers, chief revenue officer at CounterPath Continue Reading
UC roundtable part 2: Unified comms and channel support

In the second part of the UCC roundtable the discussion moves on to the voice and contact centre world and the vendors share how they are supporting partners Continue Reading

CCaaS is the role model for the contact centre of the future

Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service (CCaaS) solutions Continue Reading
Collaboration will be the key to driving innovation

Resellers looking for growth across the rest of this year would be wise to concentrate on collaboration, says Gavin Jones, channel sales director, BT Wholesale Continue Reading
Has Mobile World Congress been fatally disrupted by Covid-19?

Some are concerned that MWC might not be quite the same next month, but, as Nick Booth finds out, don’t say that to TelcoDR – it’s fighting talk! Continue Reading