Unified Communications (UC) Services
Unified communications has the potential to deliver a seamless end-user experience. With so many options around softphones, collaboration, video-conferencing, presence and other UC technologies to consider, your customers will be relying on you to guide them around this fast-growing, on-trend market sector, and provide the unified communications (UC) services needed to hold it all together.
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News
16 May 2025
Channel catch-up: News in brief
Developments this week at Ignition Technologies, Phoenix Software, Westcon-Comstor and Utelogy Continue Reading
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News
07 May 2025
Evolve IP combines tech and sales support function
Comms player makes move to streamline assistance it can provide to its reseller base Continue Reading
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News
06 May 2025
Maintel shows transformation progress in FY24 numbers
Managed service player Maintel sees surge in pre-tax profits as it continues to evolve the business away from being a generalist Continue Reading
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News
21 Apr 2025
Unethical practices in telecoms channel called out
Hidden fees, lengthy contracts and a lack of transparency should inspire government action, argues one industry player Continue Reading
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News
17 Apr 2025
Channel should encourage move from PSTN this year
With the analogue switch-off deadline set for early 2027, those keen to gain the benefits of IP technology should migrate ahead of that date, according to BT Continue Reading
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News
25 Mar 2025
Gamma sets sights on European growth
Comms players Gamma shares FY24 numbers and shares ambitions to use German presence to generate increased European business Continue Reading
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News
21 Mar 2025
Channel catch-up: News in brief
Developments this week at CMS Distribution, SoftwareOne, Dell, Integrity360, Evolve IP and Softcat Continue Reading
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News
25 Feb 2025
Davies gets CEO role at Maintel
After a year holding the position on an interim basis, the managed service provider has confirmed Dan Davies will continue navigating the business through its transformation strategy Continue Reading
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News
18 Feb 2025
Evolve IP teams up with Cavell to share market insights
Comms channel player working with market watcher to make sure partners can identify opportunities provoked by an evolving landscape Continue Reading
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News
06 Feb 2025
Mitel highlights hybrid comms opportunities
Vendor shares research findings that underline the demand and interest from customers in updating their communications strategy Continue Reading
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News
31 Jan 2025
Maintel shares transformation progress with FY24 update
Managed services player Maintel issues trading statement, with the results of its focused approach clearly seen in the numbers Continue Reading
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News
14 Jan 2025
Gamma bolsters European position with Starface move
Cloud comms player Gamma returns to a familiar pattern of using M&A as a means of expanding its reach Continue Reading
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News
09 Jan 2025
Gamma integrates Coolwave technologies
Comms specialist provides international service providers and hyperscalers with more voice and SMS functionality Continue Reading
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News
08 Jan 2025
Partner consolidation starts to pick up
Acquisitions by DSP, Integrity360 and CallTower mark the first deals of 2025 Continue Reading
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News
07 Jan 2025
Nebula hands partners analytics tool
Nebula increases the insights partners can access as fellow unified comms player Sona Business outlines plans to grow its UK business Continue Reading
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News
15 Nov 2024
Maintel interim CEO details transformation progress
The channel player has been through a process of focusing the business on specific areas Continue Reading
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News
19 Sep 2024
Bytes and Maintel share details of H1 progress
Half-year financial updates issued by channel firms both looking towards a stronger finish to fiscal 2024 Continue Reading
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News
18 Sep 2024
Pressing need for post-PTSN plans remains despite delayed switch-off
Comms specialists across the channel continue to focus on encouraging customers to migrate from analogue comms to digital alternatives Continue Reading
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News
13 Sep 2024
Mitel bolsters hybrid UC offering
Vendor Mitel continues to build on unified communications strategy designed to provide customers with flexibility Continue Reading
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News
07 Aug 2024
Maintel strategy underpins progress made in H1
Comms specialist Maintel shares trading update on its strategy to secure contracts, stating that it is heading in the right direction Continue Reading
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News
03 Jun 2024
Q&A: Simon Skellon, Mitel
It has been a busy time at the telco, with the portfolio expanding and the unified comms strategy being solidified Continue Reading
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News
01 May 2024
Northamber bolsters UC position with Tempura buy
Distributor adds more comms, AV depth and geographical coverage with move for fellow channel player Continue Reading
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News
24 Apr 2024
Mitel sets out UC strategy
Comms player shares three-pronged approach with partners and customers Continue Reading
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News
28 Mar 2024
Exclusive bolsters APAC operations
Second acquisition in the space of four months gives the distributor a platform to increase the Asia-Pacific region’s contribution to the overall business Continue Reading
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News
21 Feb 2024
Infinigate adds DX depth and Evolve IP continues partner recruitment
Distributor rolls out fresh service offering while telecoms player reveals latest MSP to join ranks Continue Reading
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News
21 Feb 2024
SCC bolsters comms position with Resonate buy
Channel player SCC seals third deal in a year to add more depth to its managed services portfolio Continue Reading
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News
07 Feb 2024
Gamma picks up Coolwave to enhance global position
Comms player will be in a stronger position when it comes to supporting international customers with SMS and voice services Continue Reading
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News
26 Jan 2024
M247 shares PTSN switch-off pitch advice
Managed service player M247 has one eye firmly on next year’s PTSN switch-off and is encouraging fellow channel partners to help customers to take migration steps Continue Reading
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News
14 Nov 2023
TD Synnex and Evolve IP deepening green commitment
Distributor and cloud communication specialist both actively stepping up their sustainability efforts Continue Reading
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News
02 Oct 2023
Mitel seals Unify move and promises smooth transition for partners
Ambition to become major unified comms player should benefit partners from both suppliers Continue Reading
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News
27 Jul 2023
Daisy: Customers keeping a continuing eye on costs
Comms player shares research that underlines the ongoing impact the economic landscape is having on customer behaviour Continue Reading
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News
26 Jul 2023
Babble buys again with more lined up for second half
Channel player seals three deals and indicates there is plenty more in the pipeline as it continues to expand the business Continue Reading
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News
26 Jun 2023
Channel roundup: Who’s gone where?
Moves this week at 8x8, Consenna, Barracuda and Trustible as firms add more talent Continue Reading
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News
09 Jun 2023
Exertis eyes UC opportunity with voice comms offering
Distributor Exertis looks to tap into the ongoing digital shift by customers towards cloud-based comms Continue Reading
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Feature
24 May 2023
Five-minute interview: Emily Fallon, RingCentral
The latest candidate for our profile series is Emily Fallon, regional vice president, international channel marketing & partner programs’ Continue Reading
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News
05 Apr 2023
BCM One to gain deeper UK footprint with Pure IP buy
NextGen comms player looks to bolster its reputation in supporting Microsoft Teams with a move for UK firm Continue Reading
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News
14 Mar 2023
Midwich breaks through £1bn revenue barrier
Distributor’s numbers for the past year show growth as the audiovisual market continues to recover Continue Reading
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News
23 Feb 2023
RingCentral eyeing channel growth
Comms specialist has made sure it has options for partners that want to get on board with its unified communications and contact centre options Continue Reading
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News
27 Jan 2023
Mitel channel alerted to Unify cross-sell opportunities
Once the deal closes, the trigger can be pulled on taking advantage of a wider portfolio of technologies and services Continue Reading
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News
25 Jan 2023
Mitel's move for Unify will bolster UC pitch for its channel
With both Mitel and Unify using the channel, the consequences of a tie-up should benefit a wide number of partners Continue Reading
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E-Zine
09 Jan 2023
MicroScope: Channel themes for 2023
In this month’s ezine, we provide a guide to the main areas of focus for the channel in the year ahead, with security, sustainability and hybrid working already standing out as major themes. We also look at what makes a good partner incentive programme. Read the issue now. Continue Reading
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News
31 Oct 2022
Westcoast merges with German player Komsa
The alliance between Westcoast and Komsa will create an operation that covers the UK, Ireland, France and Germany Continue Reading
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News
20 Oct 2022
Canalys: Channel optimistic despite threat of challenging 2023
Channel Forum event concludes with a sense that although there are clouds on the economic horizon, the fundamentals for the channel are sound and the reasons for customers to keep spending still exist Continue Reading
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News
12 Sep 2022
Babble makes another double swoop
Comms player likes to order doubles, and has made another couple of acquisitions to keep its list of deals growing further Continue Reading
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News
08 Sep 2022
UCaaS player Gamma Communications enjoys strong H1
Unified communication-as-a-service specialist Gamma Communications has seen decent activity as customers continue to adopt the technology Continue Reading
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News
07 Sep 2022
Focus Group extends UK coverage with Incom-CMS buy
Consolidation across the channel continues, with Focus adding to its portfolio by acquiring Incom-CMS Continue Reading
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E-Zine
01 Sep 2022
MicroScope: The green agenda
Sustainability is now seen as a necessity for business to have on their agenda, so read about how the channel is turning green to capture customer attention. Also discover how the pandemic has changed sales forever and boosted the importance of relationships, as well as learn about how to handle currency fluctuations, rises and inflation Continue Reading
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News
02 Aug 2022
TelcoSwitch: Now is the time for UCaaS
Firm urges the channel to grasp the opportunity to support customers as they develop their hybrid working strategies Continue Reading
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News
24 Jun 2022
8x8 reaches out to Microsoft partners
Vendor adds programme tailored to gold partners that can sell Teams into enterprise customers Continue Reading
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News
27 May 2022
Daisy Communications and DSP-Explorer add to consolidation trend
Firms move to add depth and skills with deals for fellow channel players Continue Reading
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News
16 May 2022
Babble continues buy-and-build strategy with addition of Active
Babble is back on the acquisition trail as it looks to keep its expansive momentum going Continue Reading
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E-Zine
01 Apr 2022
MicroScope: Can life ever really be simple for partners?
In this issue, discover whether simplifying programmes and interactions with partners is achievable, and what barriers stand in the way for vendors looking to make life easier. Also read about why reskilling in a post-pandemic world is key to boosting industry, and learn about what to expect from the manufacturing sphere over the next year Continue Reading
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E-Zine
04 Mar 2022
MicroScope: Taking the steady approach to becoming an MSP
In this issue, take a closer look at the risks and pitfalls on the journey to becoming a manages services provider, read about expected ongoing change and consolidation in the year ahead, and discover what experts have to say on the skills and supply chain shortages Continue Reading
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News
11 Feb 2022
Chess adds telco player TTNC to the fold
Channel player indicates this is going to be a year of activity as it makes its first acquisition since last summer Continue Reading
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News
08 Feb 2022
Midwich picks up Nimans
Acquisition will boost firm’s unified comms position as well as bringing in more security and networking expertise Continue Reading
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News
03 Feb 2022
Nuvias UC: Unified comms spending shows no sign of slowing down
The increase in spending on unified communications that happened over the pandemic is set to continue over the next year, according to research from Nuvias Continue Reading
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News
11 Jan 2022
Midwich, Nuvias and Pax8 drive early consolidation efforts
The year is still a matter of days old and already distributors and cloud specialists have opted to add more products and geographical coverage Continue Reading
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E-Zine
07 Jan 2022
MicroScope: Squaring up to ransomware
In this issue, discover how to best fend off the ever-increasing threat of ransomware, learn what the next stage of the data warehouse could be, and find out what leading channel experts believe awaits the industry in the year ahead Continue Reading
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News
08 Nov 2021
Fuze builds on user demand for collaboration
Vendor is keen to build out its UK channel as it looks to tap into strong enterprise demand for collaboration tools Continue Reading
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E-Zine
01 Oct 2021
MicroScope: Choosing a channel career
In this issue, we explore whether more partners equals better business, and take a closer look at how IT consumption is changing thanks to subscription services. Also read a special feature looking into whether the channel offers good prospects for school-leavers hoping to start on a career path that could make a difference Continue Reading
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News
07 Sep 2021
Users say utilising technology is a major challenge
Research from Daisy Corporate Services lifts the lid on the concerns customers have around using and exploiting technology in the next 12 months Continue Reading
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Opinion
10 Aug 2021
CCaaS is the role model for the contact centre of the future
Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service (CCaaS) solutions Continue Reading
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News
06 Aug 2021
TelcoSwitch bolsters Scottish position with SureVoIP buy
Unified comms specialist TelcoSwitch strikes third deal of the year as it continues to expand portfolio and add expertise Continue Reading
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News
15 Jul 2021
Unified comms growth slowing but still well above pre-pandemic levels
Research from Context paints a picture of a market that has seen serious increases in demand over the course of the coronavirus pandemic Continue Reading
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E-Zine
02 Jul 2021
MicroScope: Life on the edge
With opportunities around edge computing on the up, we ask experts to weigh in on how the channel can approach using the tech to its advantage. Also discover how to encourage employees to take cyber security lessons seriously, and how collaboration is key to growth this year Continue Reading
- 01 Jul 2021
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News
30 Jun 2021
Channel warned comms contracts not flexible enough
Comms player highlights a negative reaction from some customers to mutli-year contracts Continue Reading
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News
25 Jun 2021
Nasstar swoops for KCOM national ICT services business
KCOM Deal will make Nasstar one of the largest managed services players in the UK, and will add more AWS and Azure expertise Continue Reading
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News
22 Jun 2021
Channel will deliver Alcatel-Lucent Enterprise and RingCentral UCaaS
Alcatel-Lucent Enterprise looks to take the fruits of its strategic partnership with RingCentral out to market with partners Continue Reading
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News
09 Jun 2021
Dell reaching out to comms channel to get to the edge
Vendor Dell cuts the ribbon on open ecosystem that is designed to attract comms service providers as it eyes the edge and 5G opportunities Continue Reading
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Opinion
09 Jun 2021
Collaboration will be the key to driving innovation
Resellers looking for growth across the rest of this year would be wise to concentrate on collaboration, says Gavin Jones, channel sales director, BT Wholesale Continue Reading
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Opinion
07 Jun 2021
Has Mobile World Congress been fatally disrupted by Covid-19?
Some are concerned that MWC might not be quite the same next month, but, as Nick Booth finds out, don’t say that to TelcoDR – it’s fighting talk! Continue Reading
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E-Zine
04 Jun 2021
MicroScope: A hybrid working world
With hybrid working set to become the norm as the world starts to return to a more normal footing post-Covid, we look at how businesses are preparing for the new world of work. Also discover how to tackle the sustainability challenge, and have some key questions answered around handling bottlenecks caused by large volumes of data Continue Reading
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News
27 May 2021
Vonage channel boss talks UK channel growth
Cloud comms player has set its sights on growing its market share here and has backed that up with more support for the channel Continue Reading
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News
25 May 2021
Datatec reveals impact of coronavirus on business strategy
Westcon and Logicalis owner has seen a ‘structural shift’ as the result of the changes accelerated by the coronavirus pandemic Continue Reading
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News
20 May 2021
Westcon extends master agent relationship with Avaya
Distributor given the opportunity to add more of the comms vendor’s portfolio to the offering it can take out across Europe Continue Reading
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News
18 May 2021
Unified communications market up significantly so far in 2021
Sales across Europe through distribution are up significantly year on year as demand keeps rising Continue Reading
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News
14 May 2021
Significant number of SMEs unaware of looming ISDN switch-off
The 2025 ISDN switch-off is moving closer and as local exchanges are marked out for transition, Spitfire Network Services has exposed high levels of ignorance about the changes Continue Reading
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News
06 May 2021
Genesys enhances channel support with Ascend programme
Comms player is putting experience as a service at the heart of its global partner efforts Continue Reading
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News
30 Apr 2021
TelcoSwitch passes 100,000-user milestone
Unified comms specialist adds a fresh milestone in a year that has already included a couple of acquisitions Continue Reading
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News
29 Apr 2021
BT Wholesale and Mitel roll out fresh partner programmes
Comms players look to crank up support for partners with formal offerings that emphasise competencies and customer experience Continue Reading
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News
07 Apr 2021
TelcoSwitch makes second acquisition of 2021 with PBX Hosting
Having indicated back in January that it would be expanding through acquisition, the UCaaS specialist has been true to its word, with a second deal in the space of just a few months Continue Reading
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News
29 Mar 2021
Cisco: Technology will play a role in hybrid working world
Firm shares research revealing the good and bad of working from home and what customers need to do to keep their staff happy in the future Continue Reading
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News
24 Mar 2021
BSL strategy accelerated by August
Private equity has given the business a chance to seal its first acquisition and look at taking more market share in an evolving market Continue Reading
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News
17 Mar 2021
BSL and Sabio adding customer experience depth
Both BSL and Sabio make acquisitions to add more depth to the support they can give to users looking to improve customer experience Continue Reading
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News
23 Feb 2021
Content+Cloud snaps up Sipcom
Deal will bulk out the firm’s Microsoft proposition as well as giving it a foothold in the US for the first time Continue Reading
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News
17 Feb 2021
Partners join Avaya on its SaaS journey
Comms player has seen its channel embrace the opportunities that have emerged from a shift towards the cloud Continue Reading
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News
16 Feb 2021
Virgin Media Business adds to picture of post-Covid boom
Comms player adds its own research into the debate about the prospects for the channel as the economy starts to recover after the pandemic Continue Reading
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News
11 Feb 2021
Onecom picks up Olive Communications
Combination of two of Vodafone’s largest partners, Onecom and Olive, will create a communications powerhouse Continue Reading
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News
27 Jan 2021
BT and Cisco lift lid on digital transformation acceleration
Research from BT and Cisco indicates just how much the pandemic has pushed along the digital agenda and how the channel is reacting Continue Reading
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News
26 Jan 2021
TelcoSwitch and Charterhouse expanding through acquisition
Both firms have already been in the headlines this month thanks to funding rounds and acquisitions Continue Reading
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News
25 Jan 2021
Maintel, Six Degrees and Apalo extending managed service options
As-a-service offerings are growing in importance as customers look for greater flexibility Continue Reading
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News
20 Jan 2021
Midwich weathers Covid-19 storm
Distributor issues end-of-year trading update indicating that its second half was strong and its pipeline is looking healthy going forward Continue Reading
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News
12 Jan 2021
August Equity backs fourth MSP
Firm continues its strategy to invest in managed service players it believes can become significant in the market Continue Reading
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E-Zine
08 Jan 2021
MicroScope – January 2021: Looking to the future
In this issue of MicroScope, take a look at what the year ahead holds for the channel after a largely positive 2020. Also discover why IAM technology is so important for post-pandemic cloud computing, and what approaches are fundamental to finding business success Continue Reading
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News
07 Jan 2021
Sapphire, Charterhouse and Pax8 strike deals
Appetite for acquisitions across the channel shows no sign of abating, with a few deals struck already this week Continue Reading
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News
07 Jan 2021
DWS demerges from Daisy with Inflexion investment
Channel comms player starts a fresh chapter with private equity player taking a significant minority stake in the business Continue Reading
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News
05 Jan 2021
TelcoSwitch plans to use funding to boost channel
Unified communications specialist TelcoSwitch gains access to a few million pounds in a funding round that should provide more support for its partners Continue Reading
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Feature
21 Dec 2020
2021 predictions: Cloud, comms and remote working
There are reasons for the channel to feel optimistic about the year ahead on numerous technology fronts Continue Reading
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Podcast
01 Dec 2020
The channel in the pandemic, datacentres for investors – Computer Weekly Downtime Upload podcast
In this episode of the Computer Weekly Downtime Upload podcast, Simon Quicke joins Caroline Donnelly, Clare McDonald and Brian McKenna to discuss how the IT channel has fared in the pandemic, how datacentres have evolved as investment assets, STEM education for children, and data strategy at Guide Dogs Continue Reading
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News
23 Nov 2020
BT Wholesale and IDNet move to beat PSTN switch-off
Comms player reminds channel partners of the need to talk about IP solutions ahead of changes coming in just a few years Continue Reading
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Opinion
18 Nov 2020
Why consultation helps IT service providers keep customers for longer
Managed service providers need to focus on the ‘partner’ aspect of their role, says Mav Turner, group vice-president of products for SolarWinds MSP Continue Reading
