Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
-
News
17 Sep 2025
Kaspersky looking for MSP growth
Security vendor Kaspersky is on a mission to increase the number of managed service providers it works with Continue Reading
-
News
16 Sep 2025
mhance picked up by private equity firm
Microsoft Solutions partner Mhance is picked up by financial specialist keen on supporting the firm’s development Continue Reading
-
News
07 Oct 2020
Ricoh snaps up MTI Technology
Printer player strikes deal to add more depth to its services capabilities across EMEA Continue Reading
-
News
07 Oct 2020
Canalys: Pandemic has created winners and losers
As anyone in the channel serving vertical markets such as hospitality and travel will already know, there have been some real business victims of Covid-19 Continue Reading
-
News
06 Oct 2020
Exclusive Networks launches X-OD
Distributor makes its subscription platform available in the UK to help resellers deliver flexible services to customers Continue Reading
-
News
30 Sep 2020
Veeam unveils VASPs
Data management specialist backs skilled channel specialists who can help solve customer problems Continue Reading
-
News
30 Sep 2020
Context: Distribution efforts through coronavirus appreciated
Resellers grateful for the help provided by distributors during Covid-19 pandemic but indicate they want more support in moving to a cloud services world Continue Reading
-
News
30 Sep 2020
HPE points distribution to everything as a service
Vendor holds its distribution event with a number of enhancements being rolled out to make it easier to sell services Continue Reading
-
News
29 Sep 2020
Google Cloud forecasts growth for UK partners
Public cloud player shares findings of an IDC study into the growth prospects for those that choose to partner with the vendor Continue Reading
-
News
29 Sep 2020
Content+Cloud emerges out of IT Lab and Content & Code merger
Newly formed entity will be one of the largest MSPs in the UK providing Microsoft cloud services to customers Continue Reading
-
Feature
18 Sep 2020
Digital transformation doesn’t mean pain, say Apstra and Deloitte
Nick Booth hears some advice from some of those trying to make digital transformation easier for customers Continue Reading
-
News
18 Sep 2020
As-a-service offers take centre stage at HP Reinvent
HP shares details of more services that partners can take out to those working at home during the pandemic Continue Reading
-
News
17 Sep 2020
MSPs continue to show signs of resilience
Datto’s CEO shares insights into the progress that the managed service provider community has made since lockdown restrictions eased Continue Reading
-
News
15 Sep 2020
Maintel progresses with cloud and managed services transformation
Channel player releases H1 numbers that show impact of Covid-19 but also reveal progress made in changing revenue sources Continue Reading
-
News
15 Sep 2020
Redstor reaches out to MSPs with Marketplace launch
Data management player aims to make life simple for MSPs looking to help keep customers data protected and managed Continue Reading
-
News
14 Sep 2020
Shift to home working exposes virtual app opportunity
Cameyo is signalling the chance for partners to add some value for those customers that are not prepared to go fully into a virtual desktop deployment Continue Reading
-
News
11 Sep 2020
Now’s the time for MSPs to fully embrace cloud
Many MSPs already offer hosted services in some form, but the pandemic has shown that the future is going to involve even more cloud Continue Reading
-
News
09 Sep 2020
Computacenter shows resilience in H1
Channel player Computacenter shares first half numbers and reveals its latest acquisition to bolster US revenues Continue Reading
- 03 Sep 2020
-
News
03 Sep 2020
Add network-as-a-service to list of ‘new normal’ opportunities
Research from Aruba signals a shift in customer appetite for more subscription-based services Continue Reading
-
News
02 Sep 2020
Computacenter ‘materially above’ expectations and Redcentric exploring sale
Tech investors have received some cheer from Computacenter and some guidance around a possible sale from MSP Redcentric Continue Reading
-
News
27 Aug 2020
Kaseya bolsters cyber security stack with latest acquisition
MSP software supplier Kaseya snaps up anti-phishing service Graphus, and signals yet another acquisition on the horizon Continue Reading
-
News
26 Aug 2020
GreenLake momentum continues at HPE
Vendor shares third-quarter numbers that indicate demand from customers for everything as a service is continuing to increase Continue Reading
-
News
25 Aug 2020
Coronavirus accelerates digital transformation
The changes that have happened over the last six months have seen many customers make a dramatic shift in their stance on digital transformation Continue Reading
-
Opinion
24 Aug 2020
How the GSI partner model has supported customers with distributed workforces
Adam Tarbox, director of the global system integrator business for EMEA at Nutanix, shares his thoughts about the impact of the pandemic and the GSI partner model Continue Reading
-
News
18 Aug 2020
MSSPs the answer for fed-up SOC staff
Employees sitting in security operations centres are showing signs of cracking under increasing pressure Continue Reading
-
News
12 Aug 2020
MSPs retain staff and focus on riding out pandemic
Research from SolarWinds MSP indicates that although the last few months have been tough, most partners have adapted to changed conditions Continue Reading
-
News
11 Aug 2020
SonicWall hands MSSPs network security tools
Vendor moves deeper into the network security world with a product launch that will benefit managed service players Continue Reading
-
News
10 Aug 2020
MSPs working through Covid challenges
The pandemic has given managed service players several challenges, but most are in a strong enough position to come through the crisis stronger Continue Reading
-
News
10 Aug 2020
Logicalis and Claranet look to Brazil for investment targets
Channel firms have identified companies with cloud expertise that will add more muscle to their portfolios Continue Reading
-
News
04 Aug 2020
Services and datacentres keep SCC growth coming
Channel player lifts the lid on highlights from its most recently completed fiscal year with the business continuing to build on previous years of growth Continue Reading
-
News
04 Aug 2020
Home working shift triggers eacs support extension
MSP moves to ensure it can help customers whenever they choose to reach out to the channel player for help Continue Reading
-
News
29 Jul 2020
Channel eyes opportunities around hybrid working
There is a fresh two-word contender to challenge digital transformation for dominance in every channel conversation Continue Reading
-
News
29 Jul 2020
Aptum tracks shifting responses to cloud
Firm shares research with its channel that shows just how far most customers have come to adopting the cloud during the coronavirus pandemic Continue Reading
-
News
28 Jul 2020
Kerv emerges to offer a fresh cloud approach
Former CEO and COO of Six Degrees Group cut the ribbon on a fresh operation formed from a three-firm tie-up Continue Reading
-
News
22 Jul 2020
Computacenter enjoys profit growth in first half of 2020
Computacenter provides investors with some cheer after sharing an encouraging trading update for the first half of 2020 Continue Reading
-
News
16 Jul 2020
Ricoh launches audiovisual managed service
Ricoh Europe gets the ball rolling on an AV managed services scheme that should be available to channel partners in the next year Continue Reading
-
News
14 Jul 2020
Exclusive Networks offers resellers IaaS option
Distributor indicates that it is serious about providing more as-a-service support for partners Continue Reading
-
News
09 Jul 2020
Vectra, Sumo Logic, Konica Minolta and HP work on partner programmes
Vendors continue to enhance channel progammes and sign up more resellers to the fold Continue Reading
-
News
07 Jul 2020
Nuvias ushers in XaaS division Konekt
Distributor Nuvias develops standalone unit focusing on cloud and anything-as-a-service options Continue Reading
-
E-Zine
03 Jul 2020
MicroScope: MSPs lend a helping hand
In this issue, read about how the Covid-19 pandemic has allowed for managed services players to show their worth, and discover how the use of collaborative tools has made businesses consider how to make conference calls more engaging Continue Reading
- 02 Jul 2020
-
News
02 Jul 2020
Resellers overcoming resistance to agent model
Avaya has seen its channel partners change their position on the master agent model as the vendor has led more of them through the process Continue Reading
-
News
01 Jul 2020
Consolidation continues with Q Associates buying and Radius Connect emerging
Getting bigger is still a maxim being followed by some in the channel, with a couple of examples to add to the ever-expanding acquisitions list Continue Reading
-
News
30 Jun 2020
Tech Data flexes financial muscles after Apollo deal
Deal to acquire the distributor finally closes and the channel player is quick to show off what the benefits of private ownership will involve Continue Reading
-
News
30 Jun 2020
No Glastonbury? Try the Exclusive Networks festival
Resellers can register for the festival, running all of next week, to gain insights, get entertained and get into gear on future plans from the distributor Continue Reading
-
News
25 Jun 2020
Datto turns the spotlight on RMM
Vendor hosts its first MSP Technology Day with remote management the focus Continue Reading
-
Opinion
25 Jun 2020
Four disciplines for maintaining staff productivity to meet service level agreements in pandemic
Datto’s vice-president of engineering for remote monitoring and management, Ian van Reenen, shares some views about productivity during the current crisis Continue Reading
-
News
24 Jun 2020
HPE CEO: We won’t grow the business without the channel
HPE kicks off its Discover event with a range of enhancements for the channel around its GreenLake proposition Continue Reading
-
News
23 Jun 2020
Maintel starts ICON partner recruitment drive
Channel player Maintel is looking to sign up more managed service and cloud providers to take its ICON platform out to market Continue Reading
-
News
22 Jun 2020
Agilitas extends global reach with ITEC partnership
Managed services player Agilitas continues to use partnerships as a way of reaching out to more of the market Continue Reading
-
News
22 Jun 2020
Cohesity hands MSPs pay-per-use option
Data management player gives partners the chance to pitch a more flexible payment model Continue Reading
-
News
19 Jun 2020
Cisco: Partners heading in the right direction
The coronavirus pandemic has not knocked Cisco’s existing strategy off course, with the vendor convinced its channel is able to tackle current and future problems Continue Reading
-
News
19 Jun 2020
Now is the time for traditional partners to change
Cisco warns those resisting a move to services and software-led business that the coronavirus pandemic could hit them hard Continue Reading
-
News
18 Jun 2020
Security rises to the top of the MSP agenda
Research from Datto and IT Glue provides a snapshot of how managed service players are reacting to the coronavirus Continue Reading
-
News
18 Jun 2020
Schneider Electric increases support for partners selling at the Edge
Firm provides channel with pre-configured designs that can be taken out to customers Continue Reading
-
News
16 Jun 2020
Ingram Micro opens its cloud marketplace up to more ISVs
Distributor will give local ISVs and channel partners the opportunity to have their own services listed on its cloud platform Continue Reading
-
News
10 Jun 2020
IT pros struggling to juggle Covid-19 demands with innovation agenda
The current coronavirus crisis is making life increasingly difficult for those tasked with keeping the lights on at IT departments Continue Reading
-
News
05 Jun 2020
Channel launches continue with XTECH and D|Ops Digital
A worldwide pandemic has not dampened the entrepreneurial spirit in the channel, with a couple of well-known figures choosing to strike out with startups Continue Reading
-
Feature
03 Jun 2020
Channel starts considering the legacy of the coronavirus
As lockdown starts to ease, considerations are turning to what the “new normal” will look like, and how it will impact the channel Continue Reading
-
Feature
03 Jun 2020
MSPs have shown their value
In this time of crisis, the response of managed service providers has been strong as they have stepped up to support customers Continue Reading
-
News
03 Jun 2020
Virgin Media Business registering increase in cloud comms interest
Customers are accelerating their move to use cloud-based communications due to the coronavirus pandemic Continue Reading
-
News
02 Jun 2020
Veeam data report underlines role for the channel
Data management specialist Veeam shares findings from its latest Data Protection Trends report with partners Continue Reading
-
News
29 May 2020
Citrix taking the channel to a digital workplace future
Citrix is moving beyond its virtualisation roots and is working to make sure it has the channel in place to support its ambitions Continue Reading
-
News
27 May 2020
BSA shares its vision for a remote working future
Software industry group has shared its expectations from governments to support workers both now and in the future Continue Reading
-
News
27 May 2020
CrowdStrike looking to grow MSP channel base
CrowdStrike’s freshly appointed European channel head has already identified areas where she can make a difference Continue Reading
-
News
26 May 2020
Exertis consolidates services options
Distributor looks to make life easier for those resellers looking to provide services across the sales cycle Continue Reading
-
News
21 May 2020
MSP Day: Security a rising concern
The third annual MSP Day has arrived along with research into the state of the managed services world, revealing growth and opportunities Continue Reading
-
News
19 May 2020
Brexit uncertainty and coronavirus barely leave a dent on DCC
Exertis parent delivers its numbers for its fiscal 2019, indicating that it is weathering the storm Continue Reading
-
News
15 May 2020
Q&A: Matt Richards, CMO at Datto, on MSPs navigating the virus
The managed services community is downgrading its growth expectations for this year, but is set to come through the Covid-19 pandemic Continue Reading
-
News
14 May 2020
Coronavirus fails to stop consolidation trend
Deals are still being done as firms look beyond the current crisis to secure a stronger future for their businesses Continue Reading
-
News
13 May 2020
Security rising to the top of the pile for MSPs
Research has indicated an increasing number of SMEs have been targets of cyber attacks and they are reaching out to the channel for support Continue Reading
-
Opinion
11 May 2020
Providing more value to your customers over time
Maintaining your client base means your technology offerings, services and reporting must evolve Continue Reading
-
News
05 May 2020
IBM reaches out to MSPs and ISVs
Big Blue makes major enhancements to its partner programme with the aim of attracting and rewarding those that specialise in developing their own IP and providing services Continue Reading
-
News
04 May 2020
Brother offers remote tools for partners
Printer player Brother hands resellers free licenses to enable them to keep providing remote help for customers Continue Reading
-
News
01 May 2020
Coronavirus gives cloud service providers short-term boost
The move to hosted tools has helped drive record sales of cloud infrastructure services in the first quarter of 2020, but the big migration projects have been put on hold Continue Reading
-
News
01 May 2020
Partners need to protect customers from cyber attack during Covid-19
Managed service player ECS says remote workforces are vulnerable to attackers during lockdown, and partners need to step up to protect them Continue Reading
-
News
30 Apr 2020
Olive Communications steps up support for Teams
Comms specialist is making its suite of services available to firms looking for help in adding more flexibility to their existing infrastructure Continue Reading
-
News
30 Apr 2020
Channel needs to get creative to solve remote working problems
The channel is being urged to get into a position to help solve customer remote working challenges Continue Reading
-
News
29 Apr 2020
SolarWinds exposes pressure of digital transformation on customers
It might sound great to break down the siloes and let the data flow – but for users already stretched, digitisation is causing some headaches, according to SolarWinds Continue Reading
-
News
24 Apr 2020
MSP Day coming at a time when trust is being earned
May's marking of the contribution of managed service providers is coming at a time when most are delivering high levels of support to customers coping with coronavirus Continue Reading
-
News
22 Apr 2020
F5 reveals users facing multi-cloud security concerns
Vendor’s latest report on application services finds that the EMEA customer base is pro-cloud, but is dealing with some challenges Continue Reading
-
Feature
21 Apr 2020
Five-minute interview: Jason Skelton, Acxiom
Through a series of questions we find out a little bit more about another channel executive, this time Jason Skelton, Acxiom’s platform alliances head Continue Reading
-
News
20 Apr 2020
Exclusive Networks adds more muscle to executive team
Distributor hires a head of professional services as it continues to bolster its management ranks Continue Reading
-
News
14 Apr 2020
SolarWinds adds e92plus to the distributor roster
Vendor looks to security distributor to take its ITSM offering out to resellers across UK and Ireland Continue Reading
-
News
08 Apr 2020
DataSolutions to step up reseller training and recruitment in UK
Irish firm DataSolutions looks to increase growth in the UK and build on the foothold it has already established in Surrey Continue Reading
-
News
07 Apr 2020
SonicWall enhances MSSP proposition
Security player continues to develop the support it can provide to the growing managed security services provider community Continue Reading
-
News
02 Apr 2020
HPE steps up VDI response to coronavirus
Vendor is arming partners with more powerful technology and the chance to offer users flexible financing Continue Reading
-
News
31 Mar 2020
Lexmark hands channel cloud print management option
The print vendor has added to the cloud services its partners can take out to market Continue Reading
- 30 Mar 2020
-
News
26 Mar 2020
Exclusive Networks delivers growth and increases services revenues
Distributor shares revenue performance numbers for 2019 and outlines plans to provide support for partners coping with coronavirus Continue Reading
-
News
18 Mar 2020
Covid-19: Suppliers arm the channel with free options
A range of suppliers have responded to the spread of coronavirus by making their technology free for partners to deliver for a limited time Continue Reading
-
News
18 Mar 2020
Atlas Cloud secures significant investment
North-East-based managed services specialist gains backing to expand the business Continue Reading
-
News
17 Mar 2020
Softcat delivers solid H1, sees no material impact from coronavirus
The reseller continues to deliver numbers that deliver cheer to investors, with the CEO reporting that there has been no material impact from coronavirus so far Continue Reading
-
News
13 Mar 2020
IT Lab adds Azure expertise with Sol-Tec acquisition
Firm makes its fourth acquisition in as many years as it continues to expand the depth of cloud support it can provide Continue Reading
-
News
12 Mar 2020
Computacenter boss shares coronavirus concerns after solid 2019
Last year was a solid one for Computacenter, but the firm's CEO has indicated that Covid-19 is making forecasting for 2020 a challenge Continue Reading
-
News
11 Mar 2020
Cloud security concerns remain an issue
The argument that cloud security has been dealt with appear premature, according to research Continue Reading
-
News
10 Mar 2020
Giacom, Renewtrak and Apstra reach out to partners
Activity to reach out to partners continues as distributors and vendors look to extend market influence Continue Reading
-
Opinion
10 Mar 2020
How managed services can help SME security teams take back their time
For those uncertain about investing in managed services in 2020, doing so could be the answer to freeing up your IT team to turn its attention to areas where it’s needed most. In the first of a three-part series, we look at the services you will need Continue Reading
-
News
06 Mar 2020
Tech Data shares final FY numbers before Apollo takes off
Global distributor Tech Data has released the last set of full year results before it changes ownership in a few months Continue Reading
-
News
04 Mar 2020
QBS adds more MSP depth with 4SEC buy
Distributor makes second acquisition to add more depth to the software offerings it can provide partners Continue Reading
-
News
03 Mar 2020
VMware cuts the ribbon on Partner Connect
The supplier has been getting partners ready for the launch of its revised programme, and has indicated that hundreds have already gained top-tier status Continue Reading
