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What is digital transformation? Wikipedia describes it as “the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology”. Is that really transformative? IT has been doing that for years, replacing manual or non-digital processes with digital processes. In pretty much all cases of “digital transformation”, businesses and services are being improved by implementing newer technologies. SolarWinds MSP president John Pagliuca recently described digital transformation as “a dumb phrase”, arguing that “digital evolution” was much more suitable. Was he right to say that? The transformers Simon Aldous, global head of channels at DropBox, doesn’t think so and he uses the events of the past year to make his case. “When looking back at the past year, we’ve seen technology move at a pace that can only be described as transformational,” he argues. The way people adapted to work through Covid-...