Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
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News
12 Feb 2025
AvePoint increases MSP support as Acronis warns they are targets
Managed service providers set to benefit from improvement to vendor’s platform at a time when criminals have them firmly in their sights Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Feb 2025
Crayon looking for public sector growth
Ahead of its tie-up with SoftwareOne, the firm’s CEO outlined its fourth quarter performance and touched on her hopes for 2025 Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Feb 2021
Vendors court managed service community with enhancements and programmes
Schneider, Datto, Secureworks, Group-IB and SecureDrives have all made moves to reach out to a wider channel base Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Feb 2021
D-Link sets sights on MSP growth
Networking player D-Link wants to grow its channel base in 2021, with managed service providers among its targets Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Feb 2021
School closures hit RM numbers
The impact of the Covid-19 pandemic is clear in the full-year numbers reported by the educational specialist Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
05 Feb 2021
Service providers should ask more questions
Nick Booth catches up with Barracuda and hears how it wants its channel to ask much more about the everyday stuff of life Continue Reading
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News
05 Feb 2021
DXC Technology staying on turnaround course
Days after the firm rebuffed the Atos takeover approach, DXC Technology shares Q3 numbers Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
05 Feb 2021
MicroScope – February 2021: The forecast on channel security
MicroScope asks experts to share their opinions on what lies ahead for the channel in the security market, along with their predictions for what upcoming threats to expect. Also read about how the managed service community helped to keep SMEs afloat during Covid-19, and how to arm the business with the best IAM tools for remote working Continue Reading
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News
04 Feb 2021
Dell rolls out increased rewards for cross-selling
Vendor announces enhancements to its global partner programme, with incentives for top partners to sell more Continue Reading
By- Simon Quicke, Microscope Editor
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News
03 Feb 2021
Channel driving growth for public cloud giants
The sales have been impressive but Canalys has highlighted the strength of the channel in boosting sales for the likes of Amazon Web Services, Google and Microsoft Azure Continue Reading
By- Simon Quicke, Microscope Editor
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News
28 Jan 2021
Logicalis driving global strategy with Microsoft and Cisco
Channel player Logicalis is working at a global level with vendors Microsoft and Cisco to devise and implement solutions that will help customers to get the most out of a hybrid cloud world Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Jan 2021
Network Group chairman applauds MSP pandemic efforts
Throughout Covid-19, MSPs have supported customers but life has been tough for shopfront dealers that have been hit by successive lockdowns Continue Reading
By- Simon Quicke, Microscope Editor
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News
26 Jan 2021
TelcoSwitch and Charterhouse expanding through acquisition
Both firms have already been in the headlines this month thanks to funding rounds and acquisitions Continue Reading
By- Simon Quicke, Microscope Editor
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News
26 Jan 2021
Achab says ‘Buongiorno’ to UK MSPs
Italian distributor sets up shop in Reading with plans to work with managed service providers on this side of the Channel Continue Reading
By- Simon Quicke, Microscope Editor
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News
25 Jan 2021
Maintel, Six Degrees and Apalo extending managed service options
As-a-service offerings are growing in importance as customers look for greater flexibility Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Jan 2021
Computacenter adds to picture of strong Q4
Channel player issues trading update that adds to a growing list of evidence that H2 and the last few months of last year were robust for the channel Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 Jan 2021
‘Sticking plasters’ applied in first lockdown leave users vulnerable
Channel urged to make sure customers are not left using inadequate products that they acquired in March last year to get them through the pandemic Continue Reading
By- Simon Quicke, Microscope Editor
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News
18 Jan 2021
Keysource talking expansion after MBO
Datacentre specialist Keysource starts fresh chapter with financial backing that can support a buy-and-build strategy Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
18 Jan 2021
The cyber security channel – what’s in store for 2021?
Ben Richardson, head of channel EMEA at Forcepoint, shares his thoughts about what cyber security could look like in the year ahead Continue Reading
By- Ben Richardson, Forcepoint
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Opinion
15 Jan 2021
Ransomware has MSPs in its sights
Peter Geytenbeek, senior manager of channels EMEA at Thycotic, shares a warning about the need for managed service providers to take their own security seriously Continue Reading
By- Peter Geytenbeek, Thycotic
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News
14 Jan 2021
Kaseya CEO: MSPs stopped an SME catastrophe
The managed service community has kept many small and medium-sized enterprises going throughout the course of the pandemic, says Kaseya CEO Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Jan 2021
August Equity backs fourth MSP
Firm continues its strategy to invest in managed service players it believes can become significant in the market Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
12 Jan 2021
The problems of brand association
Billy MacInnes wonders whether SolarWinds MSP partners might have been asked some questions over the past few weeks Continue Reading
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News
11 Jan 2021
Agilitas opens Euro logistics hub to sidestep Brexit issues
Channel player will have stock in the Netherlands to keep supplying its customers spread across the EU Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Jan 2021
Atos makes move for DXC
Unsolicited offer from Atos for its rival could see the creation of a mega solutions provider Continue Reading
By- Simon Quicke, Microscope Editor
- 07 Jan 2021
- 07 Jan 2021
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News
07 Jan 2021
Sapphire, Charterhouse and Pax8 strike deals
Appetite for acquisitions across the channel shows no sign of abating, with a few deals struck already this week Continue Reading
By- Simon Quicke, Microscope Editor
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News
05 Jan 2021
Softcat enjoys strong December and Agilitas sees revenues jump
Channel players share details of their recent trading performance, with both revealing that last year was strong Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
21 Dec 2020
2021 predictions: Cloud, comms and remote working
There are reasons for the channel to feel optimistic about the year ahead on numerous technology fronts Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
21 Dec 2020
2020: A year of accelerated change in the channel
A look back over some of the main themes of a year that will be long remembered thanks to the pandemic Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Dec 2020
Sharp Business Systems UK pitches the complete solution
Firm is building on last year’s acquisition of Complete IT with plans to provide a more expansive solution to SME customers Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Dec 2020
Subscription model predicted to increase
Those looking ahead have already tipped increases in flexible consumption models as one of the main features of 2021 Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
14 Dec 2020
How has the cloud changed life? Let's ask a vendor and channel player
The cloud has changed the way many of us operate, and Nick Booth has gone out to take a closer look via a couple of examples Continue Reading
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News
11 Dec 2020
Bytes IPO over subscribed
Business valued at approximately £646.6m as it marks a successful IPO with conditional trading starting on the LSE Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Dec 2020
Insight UK boss on taking the positives from a challenging year
Darren Hedley opens up about the impact the current pandemic has had on his relatively short time in the UK&I managing director role at Insight Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Dec 2020
F-Secure charts growing importance of channel to SME customers
Security player has seen its channel become more important during the pandemic to those customers looking for trusted advisors Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Dec 2020
AWS channel chief: Partners key to growing the business
Public cloud giant Amazon Web Services’ channel chief speaks of the importance of partners and the acceleration of cloud adoption during the coronavirus pandemic Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Dec 2020
KCOM and Giacom team up to deliver Microsoft services
Firms local to each other combine expertise to deliver connectivity and cloud services Continue Reading
By- Simon Quicke, Microscope Editor
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News
04 Dec 2020
AWS rolls out fresh programmes and competencies
Cloud giant uses partner slot at Re:Invent to share its ambition to support ISVs and give partners the chance to gain more competencies Continue Reading
By- Simon Quicke, Microscope Editor
- 03 Dec 2020
- 03 Dec 2020
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News
30 Nov 2020
Agilitas strikes MBO with Perwyn backing
Managed services player seals its second management buyout in six years as it looks for more growth Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Nov 2020
Services and value underpin Exclusive Networks plans for 2021
Distributor Exclusive Networks is aiming to build on the progress it has made with supporting those that want more flexibility in the channel Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 Nov 2020
HPE drives HCI 2.0 message through the channel
Vendor’s campaign is already yielding results for partners and will run into early next year Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Nov 2020
SysGroup’s first-half figures show resilience in the face of Covid-19
MSP SysGroup shares the progress it has made through the worst of the coronavirus lockdown Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Nov 2020
Automation driving the strategy at Ultima
Channel player has been a firm advocate of automation technology and is now sharing its expertise across the channel Continue Reading
By- Simon Quicke, Microscope Editor
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News
18 Nov 2020
Maintel and SolarWinds increase MSP options
Firms focus on home workers and automation to protect customers and arm managed service providers with ways to add more value Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
18 Nov 2020
Why consultation helps IT service providers keep customers for longer
Managed service providers need to focus on the ‘partner’ aspect of their role, says Mav Turner, group vice-president of products for SolarWinds MSP Continue Reading
By- Mav Turner, SolarWinds MSP
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News
17 Nov 2020
MSPs taking steps to protect themselves from ransomware
Datto reveals that managed service partners are aware they are in the firing line and have formed partnerships with MSSPs to protect themselves Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Nov 2020
Samsung arms partners with tools to support greater mobility
Firm’s UK channel boss explains the thinking behind the recent launch of Samsung One and why it wants existing partners to benefit from its investments Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Nov 2020
Acxiom building CDP network
Customer experience specialist looks to form strategic partnerships to extend its reach into fresh markets Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Nov 2020
Softcat making progress through first quarter of 2021
Channel player issues trading update to cover its progress in the first quarter of its fiscal year Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Nov 2020
Redcentric ends sale discussions without deal
MSP Redcentric reveals that discussions with potential suitors have terminated without a sale Continue Reading
By- Simon Quicke, Microscope Editor
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News
11 Nov 2020
ConnectWise makes double security acquisition
MSP specialist moves to make life easier for those trying to manage threat detection and prevention Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
11 Nov 2020
Covid-19 pandemic highlights a crisis of data
Paul Evans, CEO of Redstor, shares his views about why he feels the ‘new normal’ offers unprecedented opportunities Continue Reading
By- Paul Evans, Redstor
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News
10 Nov 2020
Ultima Labs launches MSP automated cloud proposition
ISV arm of Ultima LAbs releases its first cloud offering to other managed service providers Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
10 Nov 2020
Reasons to be positive about 2021
Optimism across the industry about the year ahead remains good thanks to the ongoing digitisation trend Continue Reading
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News
09 Nov 2020
HPE rolls out partner programme enhancements
Vendor keen to drive as-a-service and increase activity in the SME market among its partner base Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Nov 2020
Softcat: Coronavirus impacting customer tech priorities
Firm’s research shines a light on where enterprise users are looking to shore up their IT capabilities Continue Reading
By- Simon Quicke, Microscope Editor
- 05 Nov 2020
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News
02 Nov 2020
Sophos adds Rapid Response into the mix for MSPs
Security player moves to fill a gap in the market for customers looking for immediate help with a security attack Continue Reading
By- Simon Quicke, Microscope Editor
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News
02 Nov 2020
Computacenter completes Pivot and BT Services France deals
Channel player starts the month with both deals wrapped up and in a position to start contributing to the firm’s performance Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Oct 2020
Managed print channel upbeat over year ahead
Despite the ongoing pandemic, Quocirca found that many in the managed print world are looking to 2021 with better expectations Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Oct 2020
Datto CEO talks of increased support for partners post-IPO
MSP specialist plans to beef up its engineers, product and support staff after becoming a public company Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Oct 2020
Backing IoT is a solid strategy for 2021
There are more user cases for the internet of things emerging and it is seen by those in the industry as an area for the channel to concentrate on more Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Oct 2020
Dell boosts as a service approach with Apex
Vendor reveals details of Project Apex and its plans to provide a more consistent as a service approach for partners Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Oct 2020
Tech is at the forefront of customer needs
The channel has had a good year so far and there are reasons to be optimistic about that continuing into 2021 Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Oct 2020
Sophos and Splunk register spikes in channel activity
Vendors share details of increased activity on the channel front over the course of the coronavirus pandemic Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Oct 2020
Softcat delivers growth through the pandemic
Softcat’s FY20 numbers show that the channel player continued to succeed in growing its bottom line despite the coronavirus Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 Oct 2020
Rising number of firms leaning on the channel for security help
Coronavirus has underlined the need for SMEs to use expert partners to handle their security needs Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Oct 2020
Cohesity and AWS tie-up will add options for partners
Storage player has shared the implications for its partners from the strategic collaboration it has announced with the cloud giant Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Oct 2020
‘As a service’ a critical part of the Nuvias strategy
The distributor is continuing to develop its services options for resellers in an area of the market that is gaining more attention Continue Reading
By- Simon Quicke, Microscope Editor
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News
15 Oct 2020
MSP channel gets more programmes, tie-ups and products
Sharp UK, Barracuda MSP and Toshiba Tec, and Cherwell are all taking steps to enhance their offerings and positions in the managed services market Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Oct 2020
As-a-service model gets mixed response
The topic of changing consumption models came up repeatedly at the Canalys Channels Forum Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Oct 2020
Canalys: A profitable year for the channel
The channel has managed to navigate one of the most challenging years so far in a positive way Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Oct 2020
Channel leaders cautiously optimistic about 2021
Challenges lie ahead, but the importance of technology is clear and steady, according to those responsible for supplying it to customers Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Oct 2020
Ricoh snaps up MTI Technology
Printer player strikes deal to add more depth to its services capabilities across EMEA Continue Reading
By- Simon Quicke, Microscope Editor
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News
07 Oct 2020
Canalys: Pandemic has created winners and losers
As anyone in the channel serving vertical markets such as hospitality and travel will already know, there have been some real business victims of Covid-19 Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 Oct 2020
Exclusive Networks launches X-OD
Distributor makes its subscription platform available in the UK to help resellers deliver flexible services to customers Continue Reading
By- Simon Quicke, Microscope Editor
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News
30 Sep 2020
Veeam unveils VASPs
Data management specialist backs skilled channel specialists who can help solve customer problems Continue Reading
By- Simon Quicke, Microscope Editor
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News
30 Sep 2020
Context: Distribution efforts through coronavirus appreciated
Resellers grateful for the help provided by distributors during Covid-19 pandemic but indicate they want more support in moving to a cloud services world Continue Reading
By- Simon Quicke, Microscope Editor
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News
30 Sep 2020
HPE points distribution to everything as a service
Vendor holds its distribution event with a number of enhancements being rolled out to make it easier to sell services Continue Reading
By- Simon Quicke, Microscope Editor
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News
29 Sep 2020
Google Cloud forecasts growth for UK partners
Public cloud player shares findings of an IDC study into the growth prospects for those that choose to partner with the vendor Continue Reading
By- Simon Quicke, Microscope Editor
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News
29 Sep 2020
Content+Cloud emerges out of IT Lab and Content & Code merger
Newly formed entity will be one of the largest MSPs in the UK providing Microsoft cloud services to customers Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
18 Sep 2020
Digital transformation doesn’t mean pain, say Apstra and Deloitte
Nick Booth hears some advice from some of those trying to make digital transformation easier for customers Continue Reading
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News
18 Sep 2020
As-a-service offers take centre stage at HP Reinvent
HP shares details of more services that partners can take out to those working at home during the pandemic Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Sep 2020
MSPs continue to show signs of resilience
Datto’s CEO shares insights into the progress that the managed service provider community has made since lockdown restrictions eased Continue Reading
By- Simon Quicke, Microscope Editor
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News
15 Sep 2020
Maintel progresses with cloud and managed services transformation
Channel player releases H1 numbers that show impact of Covid-19 but also reveal progress made in changing revenue sources Continue Reading
By- Simon Quicke, Microscope Editor
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News
15 Sep 2020
Redstor reaches out to MSPs with Marketplace launch
Data management player aims to make life simple for MSPs looking to help keep customers data protected and managed Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 Sep 2020
Shift to home working exposes virtual app opportunity
Cameyo is signalling the chance for partners to add some value for those customers that are not prepared to go fully into a virtual desktop deployment Continue Reading
By- Simon Quicke, Microscope Editor
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News
11 Sep 2020
Now’s the time for MSPs to fully embrace cloud
Many MSPs already offer hosted services in some form, but the pandemic has shown that the future is going to involve even more cloud Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Sep 2020
Computacenter shows resilience in H1
Channel player Computacenter shares first half numbers and reveals its latest acquisition to bolster US revenues Continue Reading
By- Simon Quicke, Microscope Editor
- 03 Sep 2020
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News
03 Sep 2020
Add network-as-a-service to list of ‘new normal’ opportunities
Research from Aruba signals a shift in customer appetite for more subscription-based services Continue Reading
By- Simon Quicke, Microscope Editor
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News
02 Sep 2020
Computacenter ‘materially above’ expectations and Redcentric exploring sale
Tech investors have received some cheer from Computacenter and some guidance around a possible sale from MSP Redcentric Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Aug 2020
Kaseya bolsters cyber security stack with latest acquisition
MSP software supplier Kaseya snaps up anti-phishing service Graphus, and signals yet another acquisition on the horizon Continue Reading
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News
26 Aug 2020
GreenLake momentum continues at HPE
Vendor shares third-quarter numbers that indicate demand from customers for everything as a service is continuing to increase Continue Reading
By- Simon Quicke, Microscope Editor
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News
25 Aug 2020
Coronavirus accelerates digital transformation
The changes that have happened over the last six months have seen many customers make a dramatic shift in their stance on digital transformation Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
24 Aug 2020
How the GSI partner model has supported customers with distributed workforces
Adam Tarbox, director of the global system integrator business for EMEA at Nutanix, shares his thoughts about the impact of the pandemic and the GSI partner model Continue Reading
By- Adam Tarbox, Nutanix
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News
18 Aug 2020
MSSPs the answer for fed-up SOC staff
Employees sitting in security operations centres are showing signs of cracking under increasing pressure Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Aug 2020
MSPs retain staff and focus on riding out pandemic
Research from SolarWinds MSP indicates that although the last few months have been tough, most partners have adapted to changed conditions Continue Reading
By- Simon Quicke, Microscope Editor