Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
-
News
18 Mar 2025
Shares rise on North American performance at Computacenter
UK performance in contrast to North America is disappointing as customers continue to show hesitancy in signing off orders Continue Reading
-
News
18 Mar 2025
AI will improve MSP profitability
Tools that increase automation and free up valuable time for partners with customers will improve life for channel players, says Kaseya Continue Reading
-
News
10 Mar 2022
CrowdStrike ushers in new channel chief after decent growth
Vendor shuffles its management pack after announcing triple-digit growth in its MSSP business in the last fiscal year Continue Reading
-
News
08 Mar 2022
Deep Instinct still on the hunt for MSSPs
Security player has been building its partner base and continues to keep the door open for more to sign up Continue Reading
-
News
07 Mar 2022
Kaseya: Compliance and security top of mind for MSPs
Vendor shares insights into the managed services market that show many are reacting to customers’ requests for improved security and reduced risk Continue Reading
-
E-Zine
04 Mar 2022
MicroScope: Taking the steady approach to becoming an MSP
In this issue, take a closer look at the risks and pitfalls on the journey to becoming a manages services provider, read about expected ongoing change and consolidation in the year ahead, and discover what experts have to say on the skills and supply chain shortages Continue Reading
-
News
03 Mar 2022
MSPs getting stuck in ‘digital impasse’
Ingram Micro Cloud shines light on a market that has experienced high growth and the challenges for MSPs in keeping up with the pace of change Continue Reading
-
News
23 Feb 2022
My channel take: Stefanie Hammond, N-able
The latest to share details of their channel career journey is the executive from the managed services specialist N-able Continue Reading
-
News
23 Feb 2022
Tech Data adds more services and support around power protection
Distributor Tech Data reacts to calls from partners for more assistance selling and supporting power protection technology Continue Reading
-
News
15 Feb 2022
Crayon and RM share solid numbers
Managed services provider and educational player release updates around the progress made in the last fiscal year Continue Reading
-
News
14 Feb 2022
SCC snaps up Civica’s Licensing and Cloud Software Lifecycle business
Consolidation in the channel continues with SCC adding more depth to its software services position Continue Reading
-
Feature
14 Feb 2022
Balancing the risks as an MSP
There is a growing trend among partners in converting into managed service providers – but are there risks to this approach that the channel needs to be aware of? Continue Reading
-
Opinion
14 Feb 2022
Predictions for the manufacturing industry in 2022 and beyond
Jason Chester, director of global channel programmes at InfinityQS, provides his thoughts on what we can expect to see from the manufacturing industry over the next 12 months and beyond Continue Reading
-
News
10 Feb 2022
EMEA sales improving at Insight
Firm’s recently installed CEO gets the chance to share some upbeat numbers as the channel player looks back on 2021 Continue Reading
-
News
10 Feb 2022
CDW delivers robust 2021 financials
Channel player has shown resilience over the course of what was another challenging year for the IT market Continue Reading
-
Opinion
08 Feb 2022
The cyber risk threat landscape to MSPs and SMEs
Ryan Weeks, CISO at Datto, shares his thoughts about what is happening in the market from a security point of view Continue Reading
-
News
04 Feb 2022
Canalys: Global Q4 cloud services spend tops $50bn
Fourth quarter of 2021 saw records broken as customers continued to shift more of their operations to the cloud Continue Reading
-
News
02 Feb 2022
Channel needs to get sustainability message to protect bottom line
Research from DataSolutions and Hoxton Macs underlines the risk of losing contracts and denying customers savings for those that fail to get to grips with sustainability Continue Reading
-
News
28 Jan 2022
Kaseya boss looking for strong 2022
After a difficult 2021, the boss of IT software provider Kaseya is looking to make this a year that will be remembered for the right reasons Continue Reading
-
News
28 Jan 2022
Capita offloads Trustmarque
Divestment strategy continues with sale of software and services player as Capita prunes its portfolio Continue Reading
-
Opinion
28 Jan 2022
Emerging digital service models: Addressing the need to prevent downtime
Schneider Electric UK and Ireland’s channel director shares his views about the opportunities for the channel on ensuring systems remain powered Continue Reading
-
News
26 Jan 2022
Kaspersky MSP growth plans are delivering
Security vendor has been working for three years to grow its managed service base and the results show those efforts have reaped rewards Continue Reading
-
News
26 Jan 2022
SCC extends HMRC deal
Channel player gets another five-year contract worth £91m to continue to work with the government’s tax department Continue Reading
-
News
25 Jan 2022
StayLinked flags IIoT channel opportunity
Users’ need for help connecting legacy technology with digital ambitions is an area where partners can play a role Continue Reading
-
News
24 Jan 2022
Datto CEO repeats need for MSPs to bolster security
MSP player Datto recently made a security acquisition, and its boss outlines the rationale for the move and restates the need for service players to deliver better protection Continue Reading
-
News
24 Jan 2022
Computacenter updates investors on strong finish to 2021
Channel player reveals revenue growth that exceeded expectations as it shares some pre-close details ahead of full-year numbers later this quarter Continue Reading
-
News
21 Jan 2022
ThoughtSpot looks for channel growth
Self-service data analytics player believes the market is there and that the channel growth opportunities are attractive Continue Reading
-
News
20 Jan 2022
MSPs alerted to costs of potential security regulation changes
Government proposals to cover managed service providers in updated regulations come with the threat of eye-watering fines for those that fail to protect data Continue Reading
-
News
19 Jan 2022
Dell adds storage and multicloud support to Apex
Vendor adds more features to as-a-service offering for UK partners to put in front of customers Continue Reading
-
News
18 Jan 2022
MITSG snaps up CSS Group
Managed services player makes its first acquisition of the year building on expansion moves made in 2021 Continue Reading
-
News
14 Jan 2022
Sophos arms MSPs with more simplicity
Vendor is expecting its partners to take advantage of its latest release at a time when many in the industry are noticing a surge in demand for tools that reduce complexity Continue Reading
-
News
13 Jan 2022
Pax8 details benefits for MSPs working with the cloud player
Coud services player Pax8 has put some meat on the bones for those wondering about the benefits of partnering with the firm Continue Reading
-
Feature
13 Jan 2022
Change is a constant as the channel looks ahead
Concluding our two-part look at what lies ahead this year, we find expectations of more consolidation and ongoing change Continue Reading
-
News
11 Jan 2022
Midwich, Nuvias and Pax8 drive early consolidation efforts
The year is still a matter of days old and already distributors and cloud specialists have opted to add more products and geographical coverage Continue Reading
-
Opinion
11 Jan 2022
Lessons learnt and what lies ahead – security concerns in the channel
Neil Langridge, marketing director at e92plus, shares insights into what lessons the cyber security world can take from 2021 to better inform against threats in 2022 Continue Reading
-
Feature
10 Jan 2022
What’s in store for the channel in 2022?
In the first part of a two-part look at what lies ahead this year, Billy MacInnes reveals what many expect will be the areas of interest in the next 12 months Continue Reading
-
News
06 Jan 2022
Maintel turns to Agilitas IT Solutions for inventory as a service
Strategic partnership will give Maintel more flexibility as it pursues growth ambitions Continue Reading
-
News
05 Jan 2022
CEOs explain rationale for Content+Cloud and Advania tie-up
Acquisition will add more depth for firm that aims to become the go-to UK provider of connected cloud services Continue Reading
-
News
05 Jan 2022
FluidOne snaps up managed SD-WAN player SAS Global Communications
Acquisition will add more depth for firm that has ambition to become the go-to UK provider of connected cloud services Continue Reading
-
News
04 Jan 2022
WatchGuard urges MSPs to tap into unified approach
Security player has been adding more depth to its cloud offering and is encouraging its channel to take advantage of those efforts Continue Reading
-
Feature
31 Dec 2021
2021 review: The main channel themes
A look back over the past 12 months, focusing on the top 10 themes that have affected the channel Continue Reading
-
News
15 Dec 2021
Dell CTO’s predictions focus on edge, mobility, data and security
There will be plenty going on in 2022 as debates on some of the big topics evolve to meet changing trends Continue Reading
-
News
14 Dec 2021
Computacenter builds on AWS relationship
Channel player Computacenter has ambitions to enhance its status with the cloud giant further as it reflects on AWS re:invent Continue Reading
-
News
13 Dec 2021
Lenovo unveils 360 channel framework
Vendor will bring channel activities under one umbrella to reflect changes it made to the firm’s structure earlier this year Continue Reading
-
News
08 Dec 2021
Commvault adds DMaaS to ArrowSphere
Data specialist will work with distributor as it looks to widen its market and increase its penetration into the SME customer base Continue Reading
-
News
07 Dec 2021
Commvault looks to extend MSP ecosystem
Storage player continues to reach out to managed service providers through its Metallic offering and programmes. Continue Reading
-
News
03 Dec 2021
MSPs improve security posture and channel challenges legacy tools
Research from Kaspersky and Vectra lifts the lid on how the managed service community has responded to supply chain attacks, and how the status quo is no longer enough for many users Continue Reading
- 02 Dec 2021
-
News
02 Dec 2021
Westcon-Comstor invests in people and processes to support hybrid work
Distributor Westcon-Comstor is ideally situated to support the customer shift to a hybrid-working world, but is making sure it can do so as efficiently as possible Continue Reading
-
News
01 Dec 2021
HPE experiences GreenLake partner and sales growth in Q4
Vendor’s as-a-service offering, which has been taken to market by partners, has seen growth in HPE’s latest quarter Continue Reading
-
News
01 Dec 2021
DCC tapping into recovering market
Exertis parent has seen hybrid working developing and hospitality recovering as the year progresses Continue Reading
-
News
30 Nov 2021
AWS expands partner paths to respond to channel variety
Public cloud player Amazon Web Services shakes things up in the way partners can classify themselves as it looks to cover more bases Continue Reading
-
News
30 Nov 2021
AWS heralds growth of channel involvement with its Marketplace
Public cloud player has seen channel numbers grow over the last three years following its move to make it easier for them to connect with customers Continue Reading
-
News
30 Nov 2021
Logicalis shines light on importance of data to CIO plans
Customers want to use data to chart the right strategies – but that is nowhere near as straightforward as it sounds Continue Reading
-
News
25 Nov 2021
Exclusive Networks signs with Alkira
Distributor says vendor’s Cloud Services Exchange lets service providers solve million-dollar network questions in ‘a few mouse clicks’ Continue Reading
-
News
23 Nov 2021
Softcat keeps momentum going in Q1
Channel player shares a trading update on the progress it made in its first fiscal quarter Continue Reading
-
News
22 Nov 2021
IT Priorities 2022: MSP importance rising
TechTarget research reveals that a record number of customers across Europe are looking to work with managed service providers Continue Reading
-
News
18 Nov 2021
Appgate cuts ribbon on MSP programme
Zero-trust player rolls out increased support for managed service players as it continues to strengthen its channel proposition Continue Reading
-
News
17 Nov 2021
Dell expects user spending in security, cloud and 5G
Vendor shares results of a survey of IT decision-makers that indicates where the priorities are over the next five years Continue Reading
-
News
17 Nov 2021
Being trusted advisors key for Dell’s channel
UK channel boss provides update, with the vendor encouraging partners to deepen their relationships with customers Continue Reading
-
News
16 Nov 2021
CAE Technology Services snaps up Novus Group
The acquisition of educational specialist Novus Group bolsters the skills base and technical expertise of CAE Technology Services Continue Reading
-
News
16 Nov 2021
AdEPT benefits from increasing customer confidence
Managed service player shares H1 numbers as its customer base continues to emerge from the shadow of the pandemic Continue Reading
-
News
16 Nov 2021
Infinigate sets sights on UK growth
Security distributor is keen to increase its business here and make a difference to the market dynamics Continue Reading
-
News
11 Nov 2021
Exclusive Networks shares first numbers post-IPO
Distributor lifts the lid on what happened to the business in the third quarter Continue Reading
-
Feature
09 Nov 2021
The value of the managed service provider
Understanding value is not always a given, but as Billy MacInnes discovers, it is important for service providers to know their worth Continue Reading
-
Opinion
05 Nov 2021
Circle of distrust: the security challenge for managed service providers
The life of a managed service provider is tough, and the rise in security challenges could be set to make it tougher, with MSPs having to work hard to gain partner trust Continue Reading
-
News
05 Nov 2021
A view inside the Bytes and NetApp partnership
It takes more than just online training and MDF funds to build a strong partnership. Byte’s vendor alliances director shares some of the attributes he looks for when partnering up with other companies Continue Reading
-
News
03 Nov 2021
GTDC Forum: Distribution investment must continue
Industry organisation uses its annual event to talk of the progress made in the channel over this year and the prospects for 2022 Continue Reading
-
News
01 Nov 2021
Logicalis primed to support customer demand for innovation
Channel player announced plans to unite its UK, Irish and Channel Island operations in the summer and expects that move will support future growth Continue Reading
-
News
01 Nov 2021
Education growth bolsters Academia fiscal year
MSP shares details of how 2020 went, with the results making it clear that the education market and the public sector have continued to invest in tech Continue Reading
-
Opinion
29 Oct 2021
Channel partners can leverage the subscription economy to grow
Roman Rudolf, vice-president, strategy and services at Tech Data Europe, shares his thoughts about how the channel can get the most out of subscription models Continue Reading
-
News
28 Oct 2021
Security, cloud and digital transformation drive Bytes H1 growth
Channel player shares numbers for its first half and talks of a solid second half to the year Continue Reading
-
News
26 Oct 2021
Softcat impresses with strong full-year numbers
Channel player keeps delivering the numbers as it manages to successfully navigate the pandemic Continue Reading
-
News
22 Oct 2021
Context: Majority of channel optimistic about year ahead
Market watchers have quizzed thousands of resellers across the globe and found that most are feeling good about 2022 Continue Reading
-
News
21 Oct 2021
NetApp arming partners with more hybrid cloud options
Vendor NetApp announces a raft of product and service enhancements at Insight event, and points to the potential this will open up for partners Continue Reading
-
News
21 Oct 2021
CloudCoCo adds experienced adviser to support growth
Managed service player has already made an acquisition this week but looks set for more activity as it brings on a proven growth expert Continue Reading
-
News
20 Oct 2021
CloudCoCo expands with IDE Group Connect and Nimoveri
Deals will add more recurring revenue and customers and are part of the firm’s ‘get bigger’ phase to expand growth prospects Continue Reading
-
News
18 Oct 2021
Channel key to delivering Avaya Experience Builders
Comms player reacts to the increasing need from customers for better employee experiences, with an ecosystem approach that pulls together partners and developers Continue Reading
-
News
18 Oct 2021
Digital workplace a key area for customer investment
A report around tech priorities from Softcat has underlined how the pandemic has had a significant impact on working practices Continue Reading
-
News
15 Oct 2021
Skout Cybersecurity boss exploits scale at Barracuda
It has been four months since the firm was acquired by Barracuda Networks, but the founder and CEO of Skout is dreaming of painting on a broader canvas Continue Reading
-
News
14 Oct 2021
Marathon adds security depth with William Jarrod Partnership
Acquisition comes on the back of strong organic growth and will arm the MSP with more options on the security front Continue Reading
-
News
14 Oct 2021
Datto CEO urges MSP world to talk security
Tim Weller used his keynote at DattoCon to underline the sense that this is a moment for the industry to face up to the need to protect data through the entire supply chain Continue Reading
-
News
12 Oct 2021
Cohesity focuses channel efforts
Firm takes steps to make life easier for partners and arm them with the skills to offer data management as a service Continue Reading
-
News
08 Oct 2021
Schneider Electric Europe launches managed-power-as-a-service offering
UPS player Schneider Electric Europe reacts to market demand for as-a-service offerings, and rolls out its own take on that approach Continue Reading
-
News
07 Oct 2021
Canalys Channel Forum: The channel is thriving
The channel has emerged from the pandemic with growth, but as the world reopens, economic, technological and cultural challenges are emerging Continue Reading
-
News
05 Oct 2021
Canalys Channels Forum: The reseller of the future
The market demands have changed and the channel has to keep up with the hunger for digital, managed services and speed if it also wants to thrive, says Canalys Continue Reading
-
News
05 Oct 2021
SoftwareONE adds SAP depth with Centiq buy
Firm is back in the acquisition game as it continues to add more muscle to its EMEA coverage and ability to support SAP customers Continue Reading
-
Feature
04 Oct 2021
XaaS: Always at your service
One of the themes of the year is the idea that customers want, and resellers need to be able to offer, everything as a service – or XaaS. We investigate the current state of play Continue Reading
-
News
01 Oct 2021
Clavister aims to widen appeal with subscription model
Security player arms resellers with flexible pricing models to tempt users that might previously have been put off by the prospect of large capital investments Continue Reading
-
E-Zine
01 Oct 2021
MicroScope: Choosing a channel career
In this issue, we explore whether more partners equals better business, and take a closer look at how IT consumption is changing thanks to subscription services. Also read a special feature looking into whether the channel offers good prospects for school-leavers hoping to start on a career path that could make a difference Continue Reading
-
News
30 Sep 2021
Redcentric adds more cloud muscle with Piksel buy
Managed service player turns acquirer to add more AWS and Azure skills to the business Continue Reading
-
News
30 Sep 2021
IDE Group looks to a brighter future
Managed service player has got through three tough years and has made decisions that will enhance its growth prospects Continue Reading
-
News
27 Sep 2021
NetApp gets partners lined up behind revised programme
Vendor told partners back in May that a fresh programme would come in a year and it has continued to outline the roadmap Continue Reading
-
News
20 Sep 2021
Dell channel chief reflects on her first year
Rola Dagher has been in the hot seat since September 2020, leading Dell’s channel through a pandemic at a time when digital transformation continues to push changes at a customer level Continue Reading
-
News
16 Sep 2021
Centerprise cuts the ribbon on CiCloud
Channel player collaborates with HPE and CloudSigma to provide a cloud platform that should tempt customers looking for a hybrid solution Continue Reading
-
News
15 Sep 2021
Exclusive Networks looking at a valuation of more than €2bn
Global distributor takes the next step in its IPO, with its price and valuation becoming clearer Continue Reading
-
News
14 Sep 2021
Bytes keeps momentum going in H1
Channel player follows up maiden full-year numbers with signs that growth is continuing Continue Reading
-
News
13 Sep 2021
An overlooked cyber security concern: How MSPs can alleviate potential risks
Managed service providers do many positive things, but they also come with risk. Those that want to ensure they minimise those for customers need to be taking a close look at their vendor choices Continue Reading
-
News
10 Sep 2021
SoftwareOne picks up AWS partner HeleCloud
Acquisition will add more AWS expertise, give depth to the managed services offering and bring more coverage across EMEA Continue Reading
-
News
10 Sep 2021
Cisco cutting complexity with partner experience efforts
Vendor Cisco is determined to protect channel profitability by reducing complexity that could get in the way of doing business Continue Reading
-
News
10 Sep 2021
Lenovo unifies as-a-service efforts
Both infrastructure and device-as-a-service options come under a single umbrella with TruScale Continue Reading
-
News
09 Sep 2021
Tech Data provides SOCaaS for SME facing resellers
Distributor Tech Data is arming partners with the chance to help SME customers with a SOC-as-a-service offering Continue Reading
