Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
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News
12 Feb 2025
AvePoint increases MSP support as Acronis warns they are targets
Managed service providers set to benefit from improvement to vendor’s platform at a time when criminals have them firmly in their sights Continue Reading
By- Simon Quicke, Microscope Editor
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News
12 Feb 2025
Crayon looking for public sector growth
Ahead of its tie-up with SoftwareOne, the firm’s CEO outlined its fourth quarter performance and touched on her hopes for 2025 Continue Reading
By- Simon Quicke, Microscope Editor
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News
15 Mar 2023
Lenovo and Vast Data credit channel for growth
Lenovo and Vast Data improve market position and revenues as a result of efforts from their respective channel bases Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Mar 2023
Reality of ‘more with less’ is hurting digitisation efforts, says research
SoftwareOne highlights the strain facing customers that are having to do ‘more with less’ Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Mar 2023
Babble hits M&A trail to bolster Microsoft position
Channel player Babble adds two more firms to its growing list of acquisitions as it continues to grow the business Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Mar 2023
Eglon to leave Agilitas this summer
Chief marketing officer shares his reasons for leaving as he is thanked for his service to the channel player Continue Reading
By- Simon Quicke, Microscope Editor
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Tip
03 Mar 2023
Agilitas unveils fresh leadership team after changes
Fresh chair and finance director announced at Agilitas as a number of senior staffers exit the business Continue Reading
By- Simon Quicke, Microscope Editor
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News
01 Mar 2023
ClickUp and Kroll formalise channel offerings
Firms ClickUp and Kroll are both looking to increase support and rewards for partners engaging through a structured ecosystem and partner programme Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
01 Mar 2023
Red Hat & Nutanix: a partnership forged in cloud-native leadership
Adam Tarbox, vice president channel sales EMEA, Nutanix , shares his thoughts on the relationship the firm has formed with Red Hat Continue Reading
By- Adam Tarbox, vice president channel sales EMEA, Nutanix
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News
28 Feb 2023
Increasing enterprise sales bolster Exclusive Networks’ 2022 results
Exclusive Networks’ full-year results make it clear the distributor’s focus on security is continuing to deliver Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 Feb 2023
Ricoh exposes gap in workplace transformation experiences
Channel alerted to disconnect between employers’ views of tech success and disappointed staff responses Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Feb 2023
Nasstar bolsters data expertise with Colibri Digital buy
MSP’s ambition to be a major UK provider of cloud and comms services to the mid-market and enterprise customer bases continues to take shape Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Feb 2023
Williams stepping into Trustmarque CEO role
Just a few weeks after indicating it was starting a mid-market growth strategy, channel player Trustmarque has chosen a fresh leader to deliver on that ambition Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
21 Feb 2023
Efficiency, automation and integration key to partners’ success
Michael Allen, vice-president of worldwide partners at Dynatrace, shares his views on what ingredients go into helping the channel succeed Continue Reading
By- Michael Allen, VP Worldwide Partners, Dynatrace,
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News
17 Feb 2023
CIOs look to the channel as they increase their strategic role
Logicalis shines a light on the changing demands on IT leaders and the increasing reliance many have on partners Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Feb 2023
Nasstar transfers SME customer base to Global 4
Deal between two channel players will give firm the chance to focus on mid market and enterprise Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Feb 2023
ALSO launches in the UK
Sizeable distributor opens an office and looks to make an impact with its cloud marketplace offering Continue Reading
By- Simon Quicke, Microscope Editor
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News
15 Feb 2023
ReliaQuest goes all-in on channel
Cyber security player shares 100% partner commitment at a time that Searchlight Cyber reveals there are emerging opportunities for MSSPs around the dark web Continue Reading
By- Simon Quicke, Microscope Editor
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News
13 Feb 2023
VeUP launches to add value to AWS channel
Consultancy operation with offices on both sides of the Atlantic has spotted a gap in the market Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Feb 2023
Insight CEO talks of M&A options
As the firm shared full-year numbers, it also revealed its willingness to grow the business through acquisition Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Feb 2023
AdEPT picked up for £50.3m
MSP AdEPT becomes a target of acquisition due to the potential spotted by fresh owners for further growth Continue Reading
By- Simon Quicke, Microscope Editor
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News
02 Feb 2023
Trustmarque starts mid-market growth plan with Livingstone buy
Firm talks of taking the first step as it signals ambitions to make a greater impact in the UK Continue Reading
By- Simon Quicke, Microscope Editor
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News
02 Feb 2023
FluidOne dips back into M&A market
Cloud player FluidOne is expanding the business less than a year after its last move as it continues to expand its portfolio and reach Continue Reading
By- Simon Quicke, Microscope Editor
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News
31 Jan 2023
Kaseya increases channel commitment with boost to MDF and headcount
Vendor enhances global partner programme with focus on enablement and support Continue Reading
By- Simon Quicke, Microscope Editor
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News
30 Jan 2023
Computacenter enjoys strong finish to 2022
Channel player shares an update on the performance in its last fiscal year and talks of Q4 being a ‘record quarter’ Continue Reading
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News
23 Jan 2023
SMEs upping security investment in face of growing threats
Research from Datto has provided an update on attitudes across the customer base, and findings from S-RM has underlined ongoing problems developing in-house expertise Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 Jan 2023
Abacus Group moving to become MSSP with Gotham buy
Managed service player wants to become known for security, and has made an acquisition to support that ambition Continue Reading
By- Simon Quicke, Microscope Editor
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News
18 Jan 2023
Intechnica embraces fresh owner and Version 1 makes double swoop
Consolidation in the channel continues at pace with three deals being announced within the past 24 hours Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
16 Jan 2023
The channel is key to plugging cyber skills gap
If there is going to be one theme that continues from year to year, it is the desire by customers to work with channel partners to help solve security problems Continue Reading
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News
12 Jan 2023
Channel marketers looking to work more closely together
Collaboration seen as a key way for marketers to improve their ability to deal with key issues emerging in 2023 Continue Reading
By- Simon Quicke, Microscope Editor
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News
11 Jan 2023
Mid-market customers evaluating cloud options
Research from MSP Node4 has indicated that users are starting to question their strategy in the face of inflationary pressures and budget limitations Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Jan 2023
Aliter Capital seals move for ITM Communications
Networking and managed services player is snapped up as Aliter looks to bolster its market position Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
09 Jan 2023
MicroScope: Channel themes for 2023
In this month’s ezine, we provide a guide to the main areas of focus for the channel in the year ahead, with security, sustainability and hybrid working already standing out as major themes. We also look at what makes a good partner incentive programme. Read the issue now. Continue Reading
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Opinion
06 Jan 2023
2023: Multi-cloud, NaaS, sustainability and the IT skills gap top the agenda
Sherifa Hady, EMEA channel vice-president at HPE Aruba, shares her thoughts on the prospects for the year ahead Continue Reading
By- Sherifa Hady, Vice President Channel Europe Middle East & Africa, at HPE Aruba
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News
06 Jan 2023
‘More with less’ the mantra for the year ahead
The channel is expecting customers to lean on them to deliver more IT with less impact on the budget in the face of economic headwinds Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
05 Jan 2023
Goodbye 2022, hello 2023: experts weigh in with channel expectations
The year is just a few days old, so it’s a good moment to look back and ponder on what lies ahead given the experiences of the past 12 months Continue Reading
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News
05 Jan 2023
AWS channel boss views partners as critical to strategy
Public cloud giant recently wrapped up its annual Re:Invent event with the spotlight shining brightly on its channel activities Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Dec 2022
SCC adds Azure migration to its areas of expertise
Channel player continues to invest in its relationship with Microsoft and gain more expertise Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
20 Dec 2022
The themes of 2023 for the channel
A fresh year is looming and it’s already clear what most of the major themes will be, including security, sustainability and hybrid working Continue Reading
By- Simon Quicke, Microscope Editor
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News
19 Dec 2022
Need to be green stretching across the industry
It’s clear that sustainability is going to be one of the key areas the channel and IT vendors will need to focus on next year Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Dec 2022
Users look to channel to plug cyber skills gap
The channel is already seen as a repository of security expertise, and the pressure to deliver that is only set to increase in 2023 Continue Reading
By- Simon Quicke, Microscope Editor
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News
09 Dec 2022
Poor data quality is undermining chance of gaining insights
Research signals to those in the channel with a handle on data analytics that there is an opportunity in the market Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
07 Dec 2022
Five-minute interview: Charles Damerell, SolarWinds
This time around, MicroScope speaks to the senior director of UK and Ireland at SolarWinds Charles Damerell about what makes him tick Continue Reading
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News
07 Dec 2022
Air IT and Nexer Group active on M&A front
Firm Air IT continues to show its determination to use M&A as a way of bolstering its position in the UK managed services market Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 Dec 2022
MSPs report user cloud shift is rising
Research from Kaseya quizzing managed service providers has shone a light on the accelerated movement of workloads to the cloud Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 Dec 2022
Logicalis CEO: Sustainability is non-negotiable
The future of the planet is uncertain, but more efforts are being made across the channel to ensure the IT industry is taking positive steps to improve the situation Continue Reading
By- Simon Quicke, Microscope Editor
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News
02 Dec 2022
NFON increasing channel support
Vendor has seen its IT partner levels increase and has a fresh portal and products that will support resellers Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
02 Dec 2022
MicroScope: Dealing with rising prices
With prices rising, many are looking at what costs to cut – yet in the channel, the opposite might prove for better business. In this issue, read about how to navigate the cost issue, learn about the growing area of security, and learn about how to create a more appealing employment experience to attract talent Continue Reading
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News
01 Dec 2022
Westcon-Comstor on its journey to decarbonise
Distributor has invested in its ESG team and is committed to making a positive difference Continue Reading
By- Simon Quicke, Microscope Editor
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News
30 Nov 2022
Channel cranking up GreenLake sales for HPE
Firm reveals the impact partners have made around its as a service portfolio as it shares its fourth-quarter numbers Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 Nov 2022
Bechtle expands UK footprint with ACS buy
Firm gains greater geographical coverage and access to more managed service skills with acquisition Continue Reading
By- Simon Quicke, Microscope Editor
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News
22 Nov 2022
Softcat trading statement adds to positive market vibes
Channel player updates markets on its fiscal first quarter with little sign that the recession is having an impact Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
22 Nov 2022
MicroScope at 40: The collapse of civilisation, time travel, and things that did not happen
Long time MicroScope contributor Nick Booth looks back over the history of the magazine and ponders on which expectations failed to be realised Continue Reading
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News
21 Nov 2022
SysGroup acquisitions deliver in H1 2022
Managed service player has seen immediate benefits from the deals it struck earlier this year Continue Reading
By- Simon Quicke, Microscope Editor
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News
17 Nov 2022
EvolveODM and Redcentric use acquisitions to fuel growth
Channel players have both been active in the M&A market as they look to add further customers and services to their portfolio Continue Reading
By- Simon Quicke, Microscope Editor
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News
15 Nov 2022
AdEPT continues managed services transition
Firm’s first-half numbers show a further move away from the traditional telephony market Continue Reading
By- Simon Quicke, Microscope Editor
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News
14 Nov 2022
TD SYNNEX: Security and services driving growth
Distributor shares research that shines a light on the current state of the European channel Continue Reading
By- Simon Quicke, Microscope Editor
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News
11 Nov 2022
Automation and improved service the focus for ConnectWise
Firm uses its Nation Connect event to underline is vision of the challenges being faced across the IT service provider sphere Continue Reading
By- Simon Quicke, Microscope Editor
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News
10 Nov 2022
SoftwareONE marks a year since HeleCloud move
Firm wanted the deal to boost its position in the AWS market and that ambition is well on the way to being achieved Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
10 Nov 2022
Five-minute interview: Helen Kelisky, Google Cloud
This time around, MicroScope finds out a little bit more about Helen Kelisky, managing director for Google Cloud in the UK and Ireland Continue Reading
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News
08 Nov 2022
Codestone and OSF Digital hit the acquisition trail
Firms look to bolster skills, expertise and geographic reach with latest purchases Continue Reading
By- Simon Quicke, Microscope Editor
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News
04 Nov 2022
11:11 makes double acquisition to bolster market position
Move for Sungard Availability Services’ Recovery Services business and Sungard AS’s Cloud and Managed Services business adds to a growing number of deals struck this year Continue Reading
By- Simon Quicke, Microscope Editor
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News
03 Nov 2022
Currency issues affect Insight EMEA performance
Q3 numbers show further signs that the business is pivoting towards a software and services driven business Continue Reading
By- Simon Quicke, Microscope Editor
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News
01 Nov 2022
Competition remains a major MSP concern
The latest MSP survey from Datto shows that fear of rivals has continued to be a market theme Continue Reading
By- Simon Quicke, Microscope Editor
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News
28 Oct 2022
Computacenter on track for modest growth
Channel player’s Q3 trading update indicates that this year will be one of growth Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Oct 2022
MicroScope at 40: Antonio Neri, HPE
President and CEO of HPE shares his thoughts about the past and future of the channel as MicroScope marks its 40th anniversary Continue Reading
By- Simon Quicke, Microscope Editor
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News
25 Oct 2022
Softcat CEO: The strategy is delivering
Another fiscal year ends with investors being rewarded for backing the channel player Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 Oct 2022
Couchbase CEO flags database-as-a-service opportunity
With customers transitioning to the cloud, the moment is right for partners to pitch something different Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Oct 2022
MSP drive continues at WatchGuard Technologies
Security player has continued to see high levels of channel activity among the managed service provider community Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Oct 2022
Sophos expects MDR approach will chime with MSSPs
Security player’s plans to make third-party compatibility really mean something should arm managed service providers with more flexibility Continue Reading
By- Simon Quicke, Microscope Editor
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News
20 Oct 2022
Canalys: Channel optimistic despite threat of challenging 2023
Channel Forum event concludes with a sense that although there are clouds on the economic horizon, the fundamentals for the channel are sound and the reasons for customers to keep spending still exist Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
19 Oct 2022
How can business manage the financial cost of rail strikes?
Colin Dean, major accounts director at M-Files, offers some advice for those struggling with the transport strikes Continue Reading
By- Colin Dean, major accounts director, M-Files
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News
19 Oct 2022
Canalys: Partners have the power
The channel has got to a size and a position where it is a serious industry in its own right – and that will have an impact on ecosystem relationships Continue Reading
By- Simon Quicke, Microscope Editor
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News
18 Oct 2022
NetApp ushers in Partner Sphere
Vendor’s partner programme will drive its channel towards the high-revenue areas of cloud and services Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
17 Oct 2022
Threat hunting for MSPs
Iratxe Vazquez, senior product marketing manager at WatchGuard, provides top tips for managed service providers to help their customers stay one step ahead of the cyber criminals Continue Reading
By- Iratxe Vazquez, WatchGuard
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News
12 Oct 2022
MicroScope at 40: David Watts, TD SYNNEX
As MicroScope celebrates its 40th anniversary, we look back and wonder about what will happen next. The key theme that links all four decades is change – and that has been seen across all parts of the channel Continue Reading
By- Simon Quicke, Microscope Editor
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News
11 Oct 2022
Academia Technology Group aims for growth in fiscal 2023
Education player signals it will look beyond its core market for more opportunities in the future Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
11 Oct 2022
May the fourth be with you as you enter the final quarter with cautious optimism
The last three months of the year represent the busiest time for the channel as targets are aimed for and the year goes down as a success or failure Continue Reading
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News
06 Oct 2022
Context: Channel remains optimistic
Research from market watcher shows most across the European channel are feeling upbeat, even if that sentiment is not shared with all their customers Continue Reading
By- Simon Quicke, Microscope Editor
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Opinion
06 Oct 2022
MicroScope at 40: Billy MacInnes looks back
The former editor of MicroScope shares his memories about his time covering the channel Continue Reading
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News
06 Oct 2022
Channel feeling good about Q4
Despite economic uncertainty, thoughts around the key fourth quarter remain positive Continue Reading
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News
04 Oct 2022
Kaseya CEO talks of strong 2023 and love for Datto partners
Fred Voccola, CEO of Kaseya, shares his reactions to DattoCon and the message he had for MSPs at the event Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
03 Oct 2022
MicroScope: 40 years of MicroScope
As we celebrate MicroScope’s 40 anniversary, we look back (and forward) to assess how the channel keeps changing, with experts weighing in with their opinions Continue Reading
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Feature
30 Sep 2022
The channel: Four decades of change
To celebrate MicroScope’s 40th anniversary, we ask channel leaders to reflect on the changes seen over the past four decades – a shift to software, and the emergence of the managed service provider and the cloud are among the highlights Continue Reading
By- Simon Quicke, Microscope Editor
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News
29 Sep 2022
The evolution of distribution
To mark the 40th anniversary of MicroScope, Frank Vitagliano, CEO at GTDC, shares his thoughts on the journey that the channel has been on for the last four decades and beyond Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Sep 2022
BCN, XBM and Valsoft keep consolidation trend going
Firms add fellow resellers to their operations as they look to bolster depth, expertise and market reach Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Sep 2022
Poly channel adapting to a hybrid world
Collaboration specialist has seen the demands on its partners change and a response across its reseller base Continue Reading
By- Simon Quicke, Microscope Editor
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News
27 Sep 2022
Espria emerges as an MSP targeting the digital workspace
Managed service provider unveils fresh brand after bringing two firms together earlier this summer Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
26 Sep 2022
Where next for the channel?
As part of our 40th anniversary, we look ahead to get a sense of where the channel will go in the years and decades to come Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Sep 2022
Change at the top at Content+Cloud
Fresh CEO comes in as former incumbent heads to a role at parent company with brief to look for further growth across Europe Continue Reading
By- Simon Quicke, Microscope Editor
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News
23 Sep 2022
Alibaba Cloud outlines $1bn investment in partner ecosystem
Cloud player will spend the money over the next three years to enhance and grow its partner base Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Sep 2022
Jigsaw24 launches Apple support service
Jigsaw24 looks to help Windows specialists cover all the bases with a service that will ensure they match levels of support across a wider range of devices Continue Reading
By- Simon Quicke, Microscope Editor
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News
21 Sep 2022
Bytes updates on ‘positive’ H1
Channel player Bytes joins growing list of firms that have reported a decent first half, with hopes of that continuing over the rest of the year Continue Reading
By- Simon Quicke, Microscope Editor
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News
16 Sep 2022
After a bad August, the channel could help retail
The pressure is on to turn around sale decreases, and a trusted partner that can help introduce efficient technology might be part of the answer Continue Reading
By- Simon Quicke, Microscope Editor
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Feature
12 Sep 2022
Developing the subscription model
Customers and channel partners are moving to a world where flexible monthly payments are the norm, but that has meant distribution has had to take steps to support that shift Continue Reading
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News
09 Sep 2022
Computacenter CEO talks of users’ ‘robust’ IT commitment
Profits might be down, but there are reasons to look ahead with some confidence as the channel player shares its interim first-half numbers Continue Reading
By- Simon Quicke, Microscope Editor
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News
08 Sep 2022
Zyxel reports strong summer in education for MSPs
Networking player has seen its channel busy over the summer, selling into schools and colleges Continue Reading
By- Simon Quicke, Microscope Editor
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News
06 Sep 2022
Westcon-Comstor cuts ribbon on Cloud & Collaboration business division
Distributor reacts to market needs with a dedicated focus in areas where channel partners should be able to reap the rewards Continue Reading
By- Simon Quicke, Microscope Editor
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E-Zine
01 Sep 2022
MicroScope: The green agenda
Sustainability is now seen as a necessity for business to have on their agenda, so read about how the channel is turning green to capture customer attention. Also discover how the pandemic has changed sales forever and boosted the importance of relationships, as well as learn about how to handle currency fluctuations, rises and inflation Continue Reading
- 31 Aug 2022
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News
25 Aug 2022
Gaining ESG skills a rising motivation for M&A activity
The need to have a good story around environmental, social and governance (ESG) is driving more mergers and acquisitions Continue Reading
By- Simon Quicke, Microscope Editor
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News
24 Aug 2022
Transition continuing at K3 Business Technology
Channel player updates investors on progress made in its fiscal H1 as it looks to build a business serving the retail sector Continue Reading
By- Simon Quicke, Microscope Editor