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October 2023

Getting MSSPs and vendors on the same page

Managed security service providers (MSSPs) are constantly bombarded by vendors and have to do some serious due diligence to ensure the relationship will stand the test of time. One thing they cannot afford is for the vendor roadmap to take an unexpected turn, resulting in the product no longer providing the functionality or stability required. And yet very few vendors will work closely with MSSPs when it comes to product development, which seems something of a missed opportunity. MSSPs don’t want to be limited by an interface that provides a one-size-fits-all menu of clickable boxes and buttons. For this reason, many resort to developing their own tools in-house, or augmenting those they have, to give them the ability to adapt and roll out services across their client base. Security orchestration, automation and response (SOAR), for example, typically requires set-up, rule configuration and playbook tweaking, which can be time consuming. As a result, MSSPs tend to activate only some automation features and build custom use cases...

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