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Generative AI – including services such as ChatGPT and Google Bard – looks like being the next wave of business automation. In IT, a growing number of suppliers now have some artificial intelligence (AI) or machine learning (ML) capabilities built into their management tools. Much of the day-to-day work of IT departments can benefit from automation, where machine learning tools can handle vast amounts of data at speeds far greater than a human analyst. Storage and backup are obvious areas to target because they represent a significant but often repetitive workload for IT teams. Suppliers are starting to examine how generative AI, with its ability to understand and learn from data and report back in natural language can help manage storage and backup. AI 101 Generative AI and AI based on large language models (LLM) creates human-like responses to questions or prompts. The technology is already used in customer services, where “chatbots” aim to answer questions online and cut workloads for human operators. Such tools can also be ...