News

Underground gets real-time reporting

Cliff Saran

London Underground is working on a real-time incident reporting system to be rolled out next year.

The project, dubbed Nimrod, will build on the company's successful Erif incident reporting system, which was completed in March.

In development since 2003, Erif provides workflow that links various IT systems with people and processes, replacing manual incident reporting on the Underground. The £1m project has been rolled out to 3,100 staff across more than 270 locations.

Erif's uptake among staff has been key to its success, said Rob Sucher, project manager for Erif at London Underground. About 90% of incident reports are now sent via Erif. "The learning curve has been easy and user acceptance high," said Sucher. London Underground ensured adequate training time to improve staff acceptance, he added.

Erif processes more than 200 incidents a day. It uses Metastorm e-Work business process management software to link London Underground's SAP system and various internal IT systems such as its contracts database, health and safety system and human resources database.


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